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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,017 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,017 reviews

May 20, 2025

Excellent customer service as always! This is my second purchase with Enrique! He is the best! Thank you to the entire team for their excellent service as always! More

by scott45612
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Criswell Nissan responded

It's wonderful to know Enrique and Criswell earned your repeat business! Thank you for taking the time to share this positive review with us and please don't hesitate to reach out if we can help in any other way.

May 19, 2025

They always do a good job. The only problem I have is the long wait time. More

by mabel.nartey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Criswell Nissan responded

We appreciate this feedback and apologize for any inconvenience. We hope your next visit with us is completed more promptly. Thank you again for choosing to work with the Criswell team to keep your vehicle well maintained.

May 19, 2025

I always make sure to take my Nissan to criswell in germantown. It’s always quick service and great customer service. More

by okraiders212121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you are pleased with the results. We look forward to your next visit with us!

May 18, 2025

Pai did a great job helping me. Got me in and out quickly. Highly recommended More

by richardfancey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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May 20, 2025 -

Criswell Nissan responded

It's great to know everything was completed quickly and to your satisfaction. We value your business and truly appreciate your recommendations.

May 18, 2025

The work was done quickly and efficiently. The only complaint that I have is that I was told the services that I needed to get done, but when I picked up my car the services were on the checkl More

by johnhoward71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

Thanks for sharing this feedback. Your comments have been forwarded to our team. We look forward to helping you keep your vehicle well maintained and in great running condition.

May 18, 2025

Always a pleasure working with the staff at Criswell Nissan. The service is spot on. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

Thank you for your continued patronage! Don't hesitate to reach out if we can help in any other way.

May 18, 2025

Customer service is always excellent, staff go above and beyond to ensure the work is done right the first time and to return the vehicle to me as quickly as possible. More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

100% satisfaction is our goal, and it's rewarding to know you can count our top notch team to deliver excellent service each time you visit our dealership. We look forward to seeing you soon!

May 16, 2025

price is right and service personnel was awesome waiting area is welcoming and friendly. Will return More

by acurtis09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

We're committed to providing a standout service event, and it's great to see you were pleased with your recent visit to Criswell. We value your business and hope to be of service to you in the future.

May 14, 2025

Great customer service and knowledgeable staff at Criswell. Thank you Mr. Crabbe for helping us buying the Nissan Sentra. More

by PIERRE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Criswell Nissan responded

It's our pleasure to help, and it's wonderful to know you were completely satisfied with your recent car buying experience at Criswell. Don't hesitate to reach out if we can be of additional assistance.

May 13, 2025

Great staff, answered all our questions, and definitely worked well with our family. Love them! More

by JOSE.VIERA0865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Criswell Nissan responded

It's wonderful to know you were completely satisfied with the standout service you received at Criswell. We look forward to the next opportunity to work with you!

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