Criswell Nissan

The dealership is notably clean and easy to find. I brought my car in for warranty service (RR tire not holding desired pressure). The service rep was cheerful and friendly and told me he’d come tell I brought my car in for warranty service (RR tire not holding desired pressure). The service rep was cheerful and friendly and told me he’d come tell me when the work is done. He didn’t do that but I got notice on my cell phone an hour later. When I went to get my key, no one was there, behind the desk. No service rep in sight. I did go to the service manager who kindly found the paper work. No explanation was given to me, and nothing on the paper work indicated what they did. However, all seems well. In time I will know if all is well if the pressure stays good. I am grateful and pleased with the service, whatever it was. More

Would like to thank Criswell Nissan for their fantastic service with vehicle purchase. GM Collins and salesman Bryan Sainz were very professional and met my expectations and very pleased with how things w service with vehicle purchase. GM Collins and salesman Bryan Sainz were very professional and met my expectations and very pleased with how things went and good service. Would recommend Criswell Nissan again! Thanks More

The sales manager Chris went above and beyond to get me the best deal possible and their customer service was great. I would highly recommend anyone in the market for a new Nissan to head to Criswell Nissa the best deal possible and their customer service was great. I would highly recommend anyone in the market for a new Nissan to head to Criswell Nissan of Germantown! More

Received great customer service from Pai and Deuce. Very responsive and promptly address my issue. Thank you! Very responsive and promptly address my issue. Thank you! More

My radiator went out two days before the Fourth of July weekend. I had to rush an make an appointment on July 3rd. The team at Criswell was able to fit me in, and towards the end of the day, they informed weekend. I had to rush an make an appointment on July 3rd. The team at Criswell was able to fit me in, and towards the end of the day, they informed me my car would need to stay in the shop throughout the holiday weekend. The technician who assisted me was very professional, waited for me to find my warranty claim info, stayed to call the claim department to get my job order process started, even as everyone was ready to leave for the holiday. My car was ready the Monday afternoon following the holiday weekend. Great service again, my only note is that the automated text message system sent a message when the work was done, but before the claim had been processed, which led to confusion, but otherwise very good work More

Went for regular maintenance schedule and was provided details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacin details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacing and maintaining the vehicle is vital to keep it running properly. High regards to the technicians at Criswell Nissan!! More

The service was excellent. Enrique is a professional. He presented an in-depth background to the vehicle and made it easy for me to make a choice. I’m very happy with my purcha Enrique is a professional. He presented an in-depth background to the vehicle and made it easy for me to make a choice. I’m very happy with my purchase. More

I had a great experience buying my car from Criswell Nissan in Germantown! From start to finish, the entire team was professional, pleasant, and genuinely focused on meeting my needs. Cris and Enrique w Nissan in Germantown! From start to finish, the entire team was professional, pleasant, and genuinely focused on meeting my needs. Cris and Enrique was especially helpful and made the process smooth and enjoyable. What stood out to me the most was that they weren’t just trying to sell a car — they were creating a positive experience. I truly felt valued and cared for throughout the process. I highly recommend Criswell Nissan to anyone looking for a quality car and an even better customer experience! More

Bryan Sainz is a very professional sales person. He anticipated our needs and was knowledgeable and personable. We will buy our next purchase from Bryan. He anticipated our needs and was knowledgeable and personable. We will buy our next purchase from Bryan. More

Went in to use a $59. 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" 95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" so I wound up with tax paying almost $80. Kind of disappointing. More