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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,069 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,069 reviews

August 14, 2025

As always, the guys in the service department are always very helpful and friendly. The work is always done right. More

by DSHARER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Aug 15, 2025 -

Criswell Nissan responded

We're happy to hear you can rely on our top notch team to provide a standout service experience each time you bring your vehicle in for maintenance. We look forward to seeing you soon!

August 13, 2025

They did a great job with the oil change! Communication was great throughout the process! More

by kfriedland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Criswell Nissan responded

We're happy to see you were pleased with your overall experience at Criswell! Thanks for allowing us to provide the routine service your vehicle needs to stay well maintained and in great running condition.

August 10, 2025

Very efficient and friendly service department. I can always count on being in and out in a timely fashion very helpful and meet all your needs. More

by Sue Margelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Criswell Nissan responded

It's rewarding to know you can rely on our courteous and capable team to provide the service your vehicle needs to stay well maintained. We value your continued patronage and look forward to the next opportunity to work with you here at Criswell!

August 08, 2025

very courteous, accommodating and forthcoming with information, answered all my questions so that I understood issues More

by shonko622
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Criswell Nissan responded

Our friendly and knowledgeable staff is here to help, and we appreciate knowing you were pleased with the great customer service you received at Criswell. We value your business and welcome you to reach out if we can be of further assistance.

August 07, 2025

We always have a great and thorough service experience at Criswell! Never any issues with service, and the building is always so clean! More

by MADDNISS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai
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Aug 08, 2025 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you've been impressed so far! Thank you for your continued patronage and sharing this positive feedback!

August 06, 2025

Great service. I was served immediately. I have used this dealership for years. It has never disappont me. More

by pat jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

Criswell Nissan responded

It's wonderful to know you can rely on our top notch team to deliver a standout service event each time you bring your vehicle in for maintenance. We value your continued patronage and look forward to your next visit with us!

August 05, 2025

Service was great and also the staff. The sitting areas are clean and comfortable and quiet for reading or working on your laptop. I really like how you can make your own coffee the way y More

by KIMBERLYJONES001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Criswell Nissan responded

It's our goal to provide an easy and efficient service event, and it's great to see you were satisfied with your recent Criswell experience. Thank you for choosing Criswell and taking the time to let us know how we are doing!

August 02, 2025

I can no longer place trust with this group and will no longer bring either of my vehicle or purchase a Nissan based on the service I have received and the reliability of the vehicles. I am also going to w More

by Omega Armah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 29, 2025

Everyone was great, I will be sure to send all my family and friends there to buy a car. They care about you they are not just car dealers. Thank you More

by Hope
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre 5 Stars
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Jul 29, 2025 -

Criswell Nissan responded

We appreciate this positive feedback and your recommendations! Don't hesitate to reach out if we can be of further assistance.

July 28, 2025

Great! service and communication all fantastic, will use this dealer and service center again! thank you More

by brian.c.hesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Criswell Nissan responded

It's wonderful to know we've earned your repeat business with the exceptional customer care and high quality vehicle service we provide. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!

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