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Criswell Nissan

Germantown, MD

4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

December 02, 2023

Dropped off the car at 10 AM and you didn't even bother to look at it. Had to rsise xxxx to even get a call back. You also did not bother to consider the issue, even though I explained it 3 times when I dr More

by jazzman809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Dec 06, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. It's disappointing to see you did not have a positive experience. We welcome you to reach out if we can be of service to you in the future.

December 01, 2023

Great customer service and communication from the service advisor. Will continue to get my car serviced here. More

by Suga1423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

Excellent! It's great to know you were satisfied with your experience. We look forward to seeing you again when your vehicle is due for its next routine service visit.

November 29, 2023

Criswell Nissan is conveniently located and offers great hours for service! I was able to get an immediate appointment and get maintenance on my Nissan Leaf that included a brake system flush and a 12V batt More

by RON GARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell! We're happy to see you were pleased with your overall experience, and we hope to be of service to you in the future.

November 29, 2023

Visit this place for service. Always get good service and amazing customer service. This place never disappoint you. More

by maraikayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Nov 30, 2023 -

Criswell Nissan responded

It's wonderful to know you can depend on our team to provide exceptional service each time you visit! We look forward to seeing you soon!

November 29, 2023

The service notes were clear. However, the car has this very bad smell. It is so bad that I had to leave the windows cracked overnight and the smell is still there! It is unpleasa More

by fadhil.albasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

We appreciate your feedback and are sorry to see you are experiencing this issue. Please don't hesitate to reach out to our manager if we can help in any other way.

November 28, 2023

The initial technician, or whoever was responsible for working on the car, couldn't identify (or possibly chose not to address) the clanging noise in the brakes of the used car I purchased from this deale More

by CLKADISI
Workmanship
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

Thank you for sharing these comments about your experience. It's disappointing to see we did not meet your expectations and welcome you to reach out to our service manager if you would like to discus the details of this visit.

November 28, 2023

This was our first oil change for our car. It was easy to set up an appt, was texted updates and checking out was easy! Great service! More

by amymcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

Our friendly and professional team works hard to ensure every customer enjoys a positive experience at Criswell, and it's great to hear about this easy and efficient service event! We hope to see you again when your vehicle is due for its next routine service visit.

November 28, 2023

Great customer service and communication from the Service Advisor. Will continue to get my car serviced here. More

by annette.hinkle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

We're happy to see you are satisfied with the service you received at Criswell. We value the opportunity to work with you and look forward to your next visit with us.

November 26, 2023

Just an oil change and tire rotation. My vehicle was completed in a timely manner. The service department also took car of an outstanding recall issue. More

by cammaw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. We look forward to seeing you soon!

November 23, 2023

As usual, great treatment from Mark and Deuce for a simple oil and filter change. They applied discounts i wasnt aware of. More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deuce, Mark Erbling
Nov 28, 2023 -

Criswell Nissan responded

It's wonderful to know you can rely on our top notch team to provide a standout service experience each time you visit. Thanks again for sharing this positive review with us!

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