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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

November 09, 2023

My service rep. Erika at the Germantown location always keeps me in the know when I take my car in for service. Criswell dealerships has been my service centers s More

by P.GASCOIGNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and it's rewarding to know you can count on Ericka to provide a noteworthy service experience. We look forward to continuing this working relationship!

November 09, 2023

The service provided at this dealership was excellent. I am satisfied with the customer experience More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Criswell Nissan responded

Thanks so much for taking the time to let us know how we are doing! Our courteous and capable staff is always happy to help with any of your automotive needs.

November 09, 2023

My vehicle was in and out quickly. The service employees were professional and easy to work with. Just beware, Criswell charges a 3% surcharge if you opt to pay with credit card. More

by KSweigard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 16, 2023 -

Criswell Nissan responded

Thanks for sharing this feedback. We value your business and look forward to the next opportunity to work with you.

November 09, 2023

Mark provided an excellent service. The car was serviced within the promised time. No hassle More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 16, 2023 -

Criswell Nissan responded

We're happy to hear we met your expectations! We hope to see you again when your vehicle is due for its next routine service visit.

November 08, 2023

Quality work done on time. Not necessary to type fifteen words, but will do it anyway. More

by psmith6568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Nov 15, 2023 -

Criswell Nissan responded

Thanks for sharing this 5-star rating! We hope to be of service to you in the future.

November 06, 2023

The process was quick and efficient. Staff was pleasant and courteous. An easy way to buy a car. More

by adam.manne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Cook III, Elizabeth Velasquez
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Nov 07, 2023 -

Criswell Nissan responded

It's exciting to see you had a simple and seamless car buying experience! Thanks again for choosing Criswell.

November 05, 2023

I didn’t like the customer service. I came yesterday for an oil change. This was my first and last time More

by younes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Criswell Nissan responded

It's disappointing to see you did not receive the high quality service we strive to provide to all customers. We truly hope you'll consider giving us another chance to work with you to provide a better experience in the future.

November 05, 2023

Mark was friendly, courteous, and carefully explained my choices and the situation with my car. He was accommodating and answered all my questions. I was very pleased with the service and will certainly ask More

by JDUARTE.DFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 07, 2023 -

Criswell Nissan responded

It's our pleasure to help! Our staff is here to address your service concerns, and we welcome you to reach out if you have additional questions about the service your vehicle needs to stay well maintained.

November 04, 2023

Always excellent customer service. Erika heard my concerns and addressed them promptly by asking one of the mechanics ride with me to listen to the noise under my Murano. More

by NOVAKSMITH.NS
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's wonderful to know you can count on our staff to provide an exceptional customer service experience each time you visit. Don't hesitate to give us a call or stop by if we can be of further assistance.

November 03, 2023

Everyone is pleasant, smiling and friendly. . Nice little waiting areas and they keep me posted/ bring updates. More

by usspenelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 07, 2023 -

Criswell Nissan responded

It's our goal to offer a standout service event at Criswell, and we truly appreciate your kind and positive comments about your experience. Don't hesitate to reach out if we can help in any other way!

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