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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 988 reviews

October 12, 2023

Mark was easy to work with and provided great service when I brought my car in to get serviced. More

by KNB1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 18, 2023 -

Criswell Nissan responded

It's wonderful to know you enjoyed an easy and efficient service event! Mark and the team at Criswell are always happy to help with your automotive needs. We look forward to seeing you soon.

October 10, 2023

Wayne was very helpful. He truly took the time to listen and understand my needs. More

by NATALYABARDEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Rubin Ferreira
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Oct 18, 2023 -

Criswell Nissan responded

It's wonderful to know you had a fantastic car buying event! Don't hesitate to reach out if you have additional questions.

October 10, 2023

Germantown Nissan was great, fast and great customer service. Completed oil change while I waited. More

by ESCOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Oct 18, 2023 -

Criswell Nissan responded

Thanks for trusting our team to provide the routine service your vehicle needs to stay well maintained. We look forward to the next opportunity to work with you!

October 10, 2023

As always, they are very professional and knowledgeable. They kept me updated on the status of my vehicle. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Criswell Nissan responded

We strive to provide an all-around outstanding service event, and it's great to know you can rely on our top notch team every time you visit Criswell. We value your business and look forward to seeing you again!

October 09, 2023

The only reason I didn't give 5 stars is because my wait was almost two hours for a "Express" oil change and tire rotation. If I had known in advance, that my wait wait was going to be that long, I would h More

by CLEESMITH136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember. He was gone by the time they finished the work so Mark finished up my paperwork. , Mark Erbling
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Oct 18, 2023 -

Criswell Nissan responded

Thank you for taking the time to share these details about your visit. We are always working to improve our process, and comments such as these are always helpful. We value the opportunity to provide the service your vehicle needs to stay in great running condition and look forward to your next visit with us.

October 09, 2023

everyone were treated me professionally and with genuine consideration. The team provided clear information upfront. More

by DEBBIONSWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 09, 2023 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We value the opportunity to work with you and hope to see you soon!

October 09, 2023

mark was able to review my maintenance schedule of my vehicle and offer me a discount for the services More

by always a Nissan owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 09, 2023 -

Criswell Nissan responded

It's great to see you were pleased with your overall experience at Criswell! We hope to see you again when your vehicle is due for its next routine service visit.

October 08, 2023

The staff were very helpful and completed the service in a timely and professional manner. More

by mklmrrtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of further assistance.

October 08, 2023

Criswell Nissan is a great place for auto service. From the mechanicals to the managers, they operate with professionalism and courtesy. Unlike their nearby competitors, I leave their garage feeling s More

by Sedrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Oct 09, 2023 -

Criswell Nissan responded

Awesome! We value your business and it's rewarding to know you can trust our team to provide an all-around outstanding service event. We look forward to your next visit with us!

October 05, 2023

The ease of transaction is unparalleled. I will always carry out my business with you. More

by aldoreom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Oct 06, 2023 -

Criswell Nissan responded

Customer satisfaction is important to us. We appreciate knowing you had a 5-star experience. Thanks again for choosing to work with the top notch team at Criswell!

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