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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
1,026 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,027 reviews

October 31, 2023

Great speedy affordable care. Came in and out in about an hour and 10 minutes More

by PATRICEBONDODET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
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Nov 01, 2023 -

Criswell Nissan responded

It's great to see you were provided with an easy and efficient service event! We look forward to your next visit with us!

October 30, 2023

Mark is awesome,he took the time to keep me updated with my kicks every step of the way,and was great explaining to me in broke down detail about the brakes , then he even went beyond and gave me a workup More

by PDIANEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 31, 2023 -

Criswell Nissan responded

Our friendly and professional team is committed to providing outstanding customer care along with the high quality service your vehicle needs to stay well maintained. We look forward to working with you on these future service items.

October 29, 2023

Erika and Mark (and Deuce! ) always been so great! I had a concern with a nail in my tire and they got me squared away and put my mind at ease! Love this location. More

by JAYCEELUNAROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Oct 30, 2023 -

Criswell Nissan responded

It's great to know you can rely on our team to help with all of your automotive needs. We look forward to seeing you again when your vehicle is due for its next routine service visit.

October 27, 2023

There personable and care about how the service was for you. They keep you informed More

by ron.silvestri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Ericka Escobar
Report | Print
Oct 30, 2023 -

Criswell Nissan responded

We strive to provide an all-around outstanding service experience, and it's great to know you were satisfied with your visit. Thanks again for choosing Criswell!

October 27, 2023

Good communication regarding options, keeping me up to date around what was happening and making things easier for me More

by MARCELLO_KHATTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe (I believe, mechanic). He was great , Ericka Escobar
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Oct 30, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and it's great to see you had a positive experience while working with our courteous and capable staff. Don't hesitate to reach out if we can be of further assistance.

October 27, 2023

Love the service I received and how they take care of my car each time I come in for service More

by Beanielynn5223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
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Oct 30, 2023 -

Criswell Nissan responded

That's awesome news! Thanks so much for taking the time to let us know how we are doing here at Criswell. We look forward to seeing you soon!

October 25, 2023

I would say Ericka is probably the reason I come this this dealership. Her knowledge and customer service are exceptional. I have always had a positive experience and having someone like Ericka on your More

by ROBERTLOUISRIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
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Oct 26, 2023 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We look forward to the next opportunity to work with you.

October 25, 2023

Great service , extremely helpful. answered all my questions , if service person didn't know offhand went and got an answer More

by kzbabe461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Oct 26, 2023 -

Criswell Nissan responded

Our staff is committed to delivering an all-around outstanding service event. We value the opportunity to work with you and welcome you to reach out if you have additional questions.

October 25, 2023

They got me in and out. Communicated effectively. This is my go to dealership for my Nissan More

by adi187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
Report | Print
Oct 26, 2023 -

Criswell Nissan responded

It's exciting to see you can depend on our professional and friendly team to provide great service each time you visit! We look forward to seeing you soon!

October 22, 2023

The vehicle service I received from Criswell Nissan was outstanding. Professional and they fixed the issue perfectly. More

by fnfndc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Oct 24, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell Nissan! We're happy to see our professional staff provided you with excellent service. Don't hesitate to reach out if we can be of further assistance.

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