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Criswell Nissan
Germantown, MD
990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 990 reviews
September 15, 2023
Excellent attention for the costumers nice people they understood our situation and they helped thanks criswell Nissan, Especially David Eller from service depart took care of my car Alternator issue, T understood our situation and they helped thanks criswell Nissan, Especially David Eller from service depart took care of my car Alternator issue, Thank you David!! More
by PAVAN6K
Verified CustomerEmployees Worked With
David Eller
September 15, 2023
Exelent atention for the costumers nice people they understood our situation and they helped thanks criswell Nissan understood our situation and they helped thanks criswell Nissan More
by JUANCHOC.MARTINEZ1212@GMAIL.COM
September 12, 2023
I received an email with a coupon for engine oil and filter change plus tire rotation for $39.99, I paid totally round of $59. Even though much higher than previous, still save money if no coupon at all filter change plus tire rotation for $39.99, I paid totally round of $59. Even though much higher than previous, still save money if no coupon at all. I totally agree that wash the car after service like before, better. Erika is a lier and cheater, she lost my trust. I went to see Mark every time. More
by WANJIAO03
Employees Worked With
Mark Erbling
September 11, 2023
Exelente atention friendly nice people they understood our situation and they helped us God bless you criswell Nissan 😊 our situation and they helped us God bless you criswell Nissan 😊 More
by JUANCHOC.MARTINEZ1212@GMAIL.COM
Employees Worked With
Other Employees :
James Cook III, Rubin Ferreira, Elizabeth Velasquez
September 11, 2023
Just very good a professional attention. Please wash the cars after service, like others dealership. thanks Please wash the cars after service, like others dealership. thanks More
by jldrums74
September 10, 2023
You all did a great job thanks good for the servicevery professional have your clients aware professional have your clients aware More
by JOSEPREYESREALTOR
September 09, 2023
Overall a good experience. Someone initially tried charging me $195 just to "diagnose" that my car battery was in fact dead. I showed them that the website shows a "complimen Someone initially tried charging me $195 just to "diagnose" that my car battery was in fact dead. I showed them that the website shows a "complimentary multi-point inspection" which includes a battery check. The main person there, Mark, was great though. He made sure to explain the battery change and made sure I was satisfied. More
by norman.charette
Employees Worked With
Mark Erbling
September 08, 2023
Very professional attitude in and out without any problems a pleasure to work with always. problems a pleasure to work with always. More
by Gpmargelos
Employees Worked With
Other Employees :
Mark Erbling, Rubin Ferreira
September 08, 2023
My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transition after Dave left, and wished I had been called with an update earlier. All in all though, a positive experience. More
by manninoal15
