Criswell Nissan

Edwin was very helpful and friendly. Even after I bought the Rouge, he continued to reach out to see if I had any questions. Top rate service from him and the other staff. Even after I bought the Rouge, he continued to reach out to see if I had any questions. Top rate service from him and the other staff. More

Service department Today 5/6/22 I had a service appt to replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they a replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they approve it they call you to make an appt when the part comes in. Well nissan called me and I made an appt for today and when I got there at nissan criswell after dropping off my car and waiting in the lobby for 40 minutes the service agent asks me that my part did not come in and how was I contacted. Obviously someone stole my part for another customer due to the back log. This is totally unacceptable. More

I have never experienced purchasing a vehicle online but My representative James was very attentive and very responsive when it came to questions I had. I will definitely refer my friends and family who are My representative James was very attentive and very responsive when it came to questions I had. I will definitely refer my friends and family who are in the market to purchase a vehicle. More

This service department has to be the worst I have ever used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding to the switches and the battery kept going dead. Was told that it needed a computer board that was around $1,400.00 dollars and that would take care of the problem. I agreed and when we picked up the truck they said it was road tested . I don’t believe that after lights, wipers, horn not working and the battery died that night. Upon opening the hood found battery cables not even tight, just sitting on the terminals, not making connection. When called the service department I was told to bring it back by a person named Duece, and the would be a charge to check it out further. This means I am without a truck again and our service tech has no truck to use. Not a professional company, All about the dollar, not customer service. More

I was given a loaner car because my car was being service by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe dashboard. This Nissan dealer has the worst customer service. More

I hate buying a new car. Everything seems like a secret that dealerships do not want to give any info to the consumer. With today's technology, I should NOT have to come in Everything seems like a secret that dealerships do not want to give any info to the consumer. With today's technology, I should NOT have to come in & speak to a manager to get simple numbers. In today's economy I would like to order a car at msrp with NO EXTRA fees or markup. Disappointed given I bought my last car there. More

I bought 2 new Nissan vehicles from here, once in 2009 and recently in January,2022. Anthony Montesinos was the one helping me this time. He is very professional, honest and very friendly. He helped me th and recently in January,2022. Anthony Montesinos was the one helping me this time. He is very professional, honest and very friendly. He helped me throughout the whole process and even after the sales. Nissan is very lucky to have employee like him. He's a great asset for this dealership. This Criswell Nissan has many good employees from management throughout sales and services department. I was going to buy a small vehicle but "Pai" kept bringing Nissan brochures home for me to look. I could not resisted the Nissan Altima but the price range was above my budget so I ended up with Nissan Kicks. I am happy with my purchase and will be back if I ever want another vehicle in the future. More

Great dealership, responds promptly. James Cook was a great help throughout the process. I recommend anyone looking for a nissan to visit the dealership. James Cook was a great help throughout the process. I recommend anyone looking for a nissan to visit the dealership. More

I recently brought a 2019 Nissan Altima from Criswell. Mr. Wayne and James Cook were amazing. They worked really hard to get me into the car I wanted and they went above and beyond my expectations. I real Mr. Wayne and James Cook were amazing. They worked really hard to get me into the car I wanted and they went above and beyond my expectations. I really appreciate all they did and i will be recommending them to all of my family and friends. More