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Criswell Nissan

Germantown, MD

4.5
1,027 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,027 reviews

September 28, 2020

Welcoming environment and fair deal on purchase. I Was hoping to get hard tags as advised by salesman if buying vehicle from Nissan since I will be leaving town for Federal police academy for 3 months in More

by Somnuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Gomez-Moreno
Oct 05, 2020 -

Criswell Nissan responded

It's great to see that your overall car buying experience at Criswell Nissan was a positive one. We hope your tags arrive as expected and encourage you to reach out if we can be of further assistance.

September 24, 2020

She helped us a lot and treated us really good I will recommend her. She’s friendly with everybody. Thank you so much I will recommend! More

by Cristiancardozajc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlysse De Moreno
Sep 28, 2020 -

Criswell Nissan responded

Thanks for the recommendations! It's wonderful to see that you were pleased with the great customer service you received at Criswell.

September 24, 2020

Unresponsive! Gene didn't return my phone call when he promised he would. I called again and again. Still no return call from Gene Lopez. More

by Bill Oen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Macmillan, Gene Lopez
Oct 05, 2020 -

Criswell Nissan responded

Thank you for bringing this to our attention. We are sorry to see that you had difficulties reaching Mr. Lopez and hope that your service issues have been resolved. Again, we apologize for any inconvenience and hope that you will reach out if we can be of further service.

Oct 05, 2020 -

Bill Oen responded

Thanks for the apology, but *actions* speak louder than words. The fact that Mr. Lopez has STILL not responded leads me to believe Criswell Nissan chooses to ignore this. They just want this issue to magically disappear. I can understand why. My Nissan automobile was better off before Criswell serviced it. Criswell damaged my tire, denied damaging it, then charged me for additional repairs that were necessitated by their original “service”. Warning to all Nissan owners—please don’t ever take your vehicle to Criswell for service!

September 24, 2020

They made this experience the absolute best! All the They made this experience the absolute best! All the representatives were very welcoming, helpful and just the absolute best! I worked with Marlys More

by staceyastorga1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Lopez, James Cook III, Peter Sorice, Kevin Daniels, Marshall Nickelberry, Natalia Ivanova, Frank Moreno, Marlysse De Moreno, Javier Gomez-Moreno
Sep 28, 2020 -

Criswell Nissan responded

Thanks so much for sharing these positive comments and taking the time to recognize the efforts of our staff! It's great to see that you were pleased with your overall experience at Criswell. We truly value your recommendations and hope to be of service again.

September 24, 2020

He is very helpful and does an excellent job, he explained everything very well. I recommend him he was well aware of everything it is very friendly. More

by Iselasaravia99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Moreno
Sep 28, 2020 -

Criswell Nissan responded

It's wonderful to know that you were happy with your recent experience at Criswell! We value your business and hope to see you soon! Don't hesitate to reach out if you have any other questions as you get used to the great features of your new vehicle.

September 07, 2020

First time purchasing a car from a dealer. Greatest experience ever. Thanx to Marshall I drove off the lot wit the car I actually wanted. More

by Yazmin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cook III, Marshall Nickelberry
Sep 09, 2020 -

Criswell Nissan responded

Thanks for choosing Criswell for your recent car purchase! We're happy to see that you enjoyed a seamless purchasing process and welcome you to reach out if we can be of further assistance.

September 07, 2020

Rafael Larios was excellent! He is very knowledgeable and overall, just a great salesman to work with and super personality! Criswell Nissan is spot on, our purchase was stress free, the best car purchase I’ More

by Sher2will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Maldonado Larios
Sep 09, 2020 -

Criswell Nissan responded

We're excited to see that Rafael and the team at Criswell delivered a top notch car buying experience that resulted in your complete satisfaction! Thanks again for choosing Criswell and for taking the time to share this great review!

September 02, 2020

Good experience. Liked the car and service on a Sunday. Easy to evaluate and deal with. Happy with the 2012 Sorento purchase.. Thank you. Rafael More

by Stephanie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Maldonado Larios
Sep 09, 2020 -

Criswell Nissan responded

Thanks for sharing this positive feedback! It's wonderful to hear that you were completely satisfied with the great car buying experience you had at Criswell Nissan.

September 01, 2020

I had a wonderful experience with Rafael!! The team was great as well we were there way past closing(due to my work schedule)I apologized they were 💯 percent understanding . They made sure they stepped m More

by Val2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Maldonado Larios, James Cook III, Peter Sorice
Sep 09, 2020 -

Criswell Nissan responded

It's our pleasure to help, and we really appreciate knowing that the Criswell team provided a stellar sales event! We hope you enjoy your new vehicle and look forward to working with you again in the future!

August 25, 2020

My Salesperson was awesome. He made sure I got the best and he made me comfortable to purchase a new car again after 10+plus years. More

by jsuplift
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Sorice, Marshall Nickelberry
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