Criswell Nissan

New side mirror While I was waiting for my friend to pick me up I was sitting at a sales person’s table. Not touching anything! The service lady that I was working While I was waiting for my friend to pick me up I was sitting at a sales person’s table. Not touching anything! The service lady that I was working with me told me I could sit and wait at the sales person station while I was waiting to be picked up. Brian Washington asked me if I needed help and I told him my situation (as I am writing this review Brian and the sales manager have called) he asked me to get up. I explained my situation and he walked away into his manager’s office. I have sat at the sales people’s desk several times and no one has ever asked me to move. I feel highly disrespected and devalued. My car has has been in the shop several times in the last 4 years. It was also 8:30 am in the morning. They both called me on their cell phones so nothing could be recorded. Dillion was very agitated when he called and asked to speak with me. Which was in no way going to solve the situation. More

Great service This is a great dealership that I would recommend to everyone. They treat their customers well and are willing to work with you to get you a deal. This is a great dealership that I would recommend to everyone. They treat their customers well and are willing to work with you to get you a deal. More

Online Pricing Buying a car isn't rocket science, but it can certainly feel overwhelming and confusing. There are some easy things you can do, though, to make the pr Buying a car isn't rocket science, but it can certainly feel overwhelming and confusing. There are some easy things you can do, though, to make the process easier and more pleasant. It may seem simple and, perhaps, even unnecessary, but by making an appointment with Criswell Nissan I felt it saved my family a ton of time and aggravation when we bought our new NISSAN Armada ("Spanish Fleet") , because it got the entire process off to a more controlled, professional start. I like many of you who are reading this review are probably searching for a new or used car probably a Nissan since you're reviewing a Nissan dealer. I have to say I certainly did my due diligence in searching for the best price and although I thought the price I was provided over the internet would change once I arrived at the dealership it did not! I strongly encourage everyone to do their browsing for the best deal but if you're buying a Nissan let me save you more time then I did and either make an appointment or go down right away in person. - Comprar un auto no es ciencia espacial, pero ciertamente puede sentirse abrumador y confuso. Sin embargo, hay algunas cosas fáciles que puede hacer para que el proceso sea más fácil y agradable. Puede parecer simple y, quizás, innecesario, pero al hacer una cita con Criswell Nissan sentí que le ahorró a mi familia una gran cantidad de tiempo y molestia cuando compramos nuestra nueva Armada NISSAN ("Flota española"), porque se llevó la totalidad Procesar a un inicio más controlado y profesional. Me gusta que muchos de ustedes que están leyendo esta reseña probablemente estén buscando un auto nuevo o usado, probablemente un Nissan, ya que están revisando un concesionario de Nissan. Tengo que decir que ciertamente hice mi debida diligencia en la búsqueda del mejor precio y, aunque pensé que el precio que me proporcionaron a través de Internet cambiaría una vez que llegara al concesionario, ¡no fue así! Recomiendo encarecidamente a todos que busquen la mejor oferta, pero si está comprando un Nissan, permítame ahorrarle más tiempo que el que hice y ya sea para hacer una cita o ir directamente en persona. More

new Rogue For more than a decade I drove pickup trucks. Perforce it was a time to shop for more comfortable vehicle. I’ve done vehicle research prior, kind of k For more than a decade I drove pickup trucks. Perforce it was a time to shop for more comfortable vehicle. I’ve done vehicle research prior, kind of knew what I want, I had few different vehicles and dealerships in mind. I started shopping marathon on Saturday morning, went to few places, drove few vehicles, in result I had mixed experience at best for various reasons. Nissan in Germantown was my next stop on my travel list. I have arrived there mid-day and I went straight to the lot and began to look for my new vehicle. Mr. Eduardo Rodriguez approached me and asked if I’m interested in buying a vehicle, and that was the beginning of a nice sale experience. From that point on I was able to test drive few vehicles of my choice and enjoy his assistance. I’d like to stress that Eduardo’s approach is sure apotheosis of patience since I was very undecided and tortured him with lots of questions for half a day. He seems benevolent, calm, yet exited to demonstrate vehicle’s features, this young person gets my highest marks for a proper conduct and deportment, always attentive, no pushing to close the sale. I bought Rogue, it suits my needs well. I was able to trade-in my truck successfully with Mr. Gilani help, for a good price. And Mr. Dunlap meticulously took care of all paper work, to my surprise instead of temporary tags he was able to give me a real license plate, in the same evening! Which other dealership does that? It should be a standard. I was offered various post-sale services, with no push to close the sale. Vehicle was given to me clean, with tank full of gas, and ready to go. I think that quality of customer service depends on quality of employee training, environment in company that shapes employee behaviors, and employee internal force and capacity to bring their best to a potential customer. Not all dealerships grasp, or exercise these facts, so they loose business. I am looking forward for a good experience in the future, when times come to vehicle services, or perhaps new vehicle purchase in far future. I am writing this review few months after the purchase, and I recommend THIS dealership. More

Management Micro Managing Sales Staff I had a great Sales Person, Jennifer Sharabany but almost didn't buy from the dealership because of the GM. Mr Gilani tried to push for additional f I had a great Sales Person, Jennifer Sharabany but almost didn't buy from the dealership because of the GM. Mr Gilani tried to push for additional fees after I had already negotiated a price on the vehicle with the sales person and than when we were coming back with our payment from our credit union I talked with Jennifer and said we would be in on Monday eve. I immediately got a call from Mr. Gilani asking specifically when and what time I was coming in after already discussing this with his sales person! I did not enjoy this buying experience at all!! More

Great sales staff I came in originally looking for new Armada not realizing the low value of my trade which I confirmed afterwards. That left me looking for a slightly I came in originally looking for new Armada not realizing the low value of my trade which I confirmed afterwards. That left me looking for a slightly used Armada and my salesman (Eduardo) kept me in mind when one with low miles showed up. They managed to meet my price point which made my wife very happy. More

Great experience! Jennifer really took the time to help us find the right car for us. She would not give up until she found the car with all of the features that we wer Jennifer really took the time to help us find the right car for us. She would not give up until she found the car with all of the features that we were looking for. We had had planned on just looking as our lease was not up for another few months but with Jennifer’s help we were able to find the perfect car for us. More

This girl knows her cars and trucks! I was looking for a new Titan truck for me to start my business. Now, I’m used to the no-haggle dealerships. Criswell is not a no-haggle dealership. J I was looking for a new Titan truck for me to start my business. Now, I’m used to the no-haggle dealerships. Criswell is not a no-haggle dealership. Jennifer listened to me when I mentioned that and she was quick to let me know about how Criswell worked. SHE LISTENED! How many sales people just don’t listen to you when your talking to them? I’ll tell you, most of them don’t listen! But Jennifer never once gave me the impression that she wasn’t listening. She heard what I wanted, got me to where I needed to be financially, and off I went in my brand new truck!! Oh and this girl knew every option just about every car came with or not. I will come back the next time I’m looking for another car or truck to see Jennifer Sharabany! Thanks Jen! We love you!! More