Criswell Nissan

AVOID this dealership at all costs I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short.. I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short... I usually have my vehicle serviced in Boston, a place that I trust. I had to go to this Germantown location because my wheel started shaking and needed an alignment before my trip back to Boston. I dealt with a woman (Rosa) at the service desk who was completely incompetent - she would tell me that she would call me in 1 hour and, 3 hours later, I had to call her to figure out what was going on. This happened several times throughout the day. She gave me pricing that was inaccurate (based on the service coupon that I had) and simply said "ok" when I told her that her pricing did not reflect the coupons online. She called later that day to tell me that my rotars needed to be fixed (despite recently being told by the Nissan in Boston that I had 5-6,000 miles before I needed to change my brake pads and the lack of crunching that would indicate damage). They also told me that I needed 4 new tires (also news to me). After getting several different pricing estimates from Rosa, I called that night to speak to someone more knowledgeable. Matthew Tait spoke with me and my father for 30 minutes and explained everything - even double-checked the tires - which made me feel more comfortable. Said that they couldn't sand down the brake pads (not sure why) and needed to replace the rotars and all 4 tires. We said that we would prefer to replace two tires (since we checked the others and they were ok) and he convinced us to change all 4, stating that he would apply the 20% coupon to the entire service and that the total would be a certain amount. We explained that we did not want to pick up the car the next day and have the price change yet again - he reassured us that it would be that exact amount, that he would have Rosa call to apologize in the morning, and let me know when the car was done (and washed with the complimentary car wash that I asked for 5 times). He said that he understands our situation because there have been precious complaints about Rosa (RED FLAG). I hung up and woke the next day to no phone call or apology. Only hours later did I find out that my car was ready. I picked it up and they charged me $76.78 MORE than the amount that he promised the previous night! We argued it with Matthew Tait and he said that he did not have the authority to change the amount. Then he should not have promised a certain amount the previous night! We asked to speak with a manager and there was none. Cherry on top was that my car was not washed! They said that the car wash was closed on Saturday (then they should have thought ahead and done it on Friday when they initially said my car would be ready!). I called the service director and he never called back, instead having someone below him contact me. I even called the week later to ask for the complimentary car wash and they said (once again) that the car wash was closed. This time.... because of cold weather. So ultimately I was pushed to pay for more tires that I wanted to be replaced, I paid much more than I was promised, dealt with an awful service employee who could not give me consistent pricing, and never did receive the complimentary car wash after spending almost $1,000 for what should have been merely a wheel alignment. I have never had a worse experience at a service center and will tell everyone I know to avoid this place at all costs!!! More

My Criswell experience Great dealership, cannot be more happy with the service of my sales consultant. Nice, hard working and extremely professional. Mike and Cesar both hel Great dealership, cannot be more happy with the service of my sales consultant. Nice, hard working and extremely professional. Mike and Cesar both helped me settle with a good price. I would recommend everyone who is looking to buy a car to see them. I appreciate everything! Thank You More

Great Salesman. Criswell advertising is questionable I researched several local Nissan dealerships for pricing on a Rogue. Criswell advertised, on their website, a considerably lower price for a 2017.5 I researched several local Nissan dealerships for pricing on a Rogue. Criswell advertised, on their website, a considerably lower price for a 2017.5 Rogue than other dealerships. I printed out the vehicle stock # and visited the showroom. I was greeted enthusiastically by a salesman, Roland Yanez. Roland was professional, friendly, helpful, and thorough. He quickly looked up the vehicle stock number, located the vehicle and took me out to see it. He was familiar with the car, its features and answered all my questions. We took the car for a test drive and then went on to discuss a sale. The price wasn't anything close to the price on the Criswell website. The website did note that the price included all incentives and rebates. The website listed three such rebates (of which I knew that I would not qualify for one of them). However, it turned out that there were additional undisclosed rebates calculated into the Internet price and I was not qualified for them, i.e., employee's rebate, loyalty rebate, etc. I asked Roland to bring his manager over to explain the website pricing. The manager explained that "all dealerships advertise like this because it gets people in the door". I was appalled by such a comment as I believe car dealerships have an ethical duty to fully disclose, in their advertising, ALL the rebates that are calculated into the advertised price and who qualifies for them. Nonetheless, I moved forward with my purchase of the vehicle as I did like it. I did raise the Website pricing issue with the finance manager and then the marketing manager. The marketing manager explained that website advertising was being redeveloped and would no longer show prices with incentives and rebates. In conclusion.... Roland Yanez is a knowledgeable, personable and professional salesman. Be skeptical of dealership advertising. More

Organized and Knowledgeable Service Matthew explained to be the services that are required during my express service visit. He also explained to me the priority of recommended services, Matthew explained to be the services that are required during my express service visit. He also explained to me the priority of recommended services, and the impact of not getting them done (without fear mongering). He was sincere, and understood that customers don't just have hundreds of dollars at their disposal. Because he understood that, he explained the priority. So I feel even more comfortable about what's next, and at the same time am saving up for what comes after that since I have visibility of required services down the pike. More

Excellent service We were in search for a certain vehicle (Honda Element) and our sales representative Michael V helped us out 100% along the way. Not only did he go ou We were in search for a certain vehicle (Honda Element) and our sales representative Michael V helped us out 100% along the way. Not only did he go out of his way to help us find the car, but he also made sure it was in pristine condition (inside and out) before we got the keys. A great price and excellent staff. Very polite and professional. Super accommodating from start to finish. I’d definitely recommend Michael and Criswell Nissan to anyone. Thanks again! More

Outstanding dealership, outstanding people! I have just bought my second Nissan Rogue from this outstanding dealership. I guess all Nissan cars are the same and very good wherever one wants to b I have just bought my second Nissan Rogue from this outstanding dealership. I guess all Nissan cars are the same and very good wherever one wants to buy them. What makes all the difference is the great people at Criswell Nissan in Germantown. Cesar and Roland Yanes (turned out they are not relatives!) are both fantastic sales consultants (Cesar is now a Sales Manager). Roland was so helpful and patient with me that buying a car turned into a very pleasant experience. Cesar helped to finalize the purchase and I understand why he has been recently promoted to a Sales Manager -- he definitely earned it being very skillful in sales and in dealing with people. If I could, I would have given 10 Stars instead of 5 to both of them! To summarize, I wholeheartedly recommend sales and service at this dealership based on my experience with Cesar and Roland and with the fantastic service department (especially Crystal Vanderpuije who is the best service consultant I have ever worked with). You will not only get a great car and a reliable service through the life of the car but what is most important -- you will be treated as a family here. More

Just Awesome!!!!!’ I’ve been a loyal customer since 2007. I just purchased a 2017 Nissan Sentra SV. I absolutely love my new car. My sales Advisor Kwame knows me by my f I’ve been a loyal customer since 2007. I just purchased a 2017 Nissan Sentra SV. I absolutely love my new car. My sales Advisor Kwame knows me by my first name, and found me the car to my likings. The General sales manager Julius also is welcoming and made sure I got everything I needed or requested. More

Great Experience!!! I had a great experience buying my new Nissan, Altima at Criswell Germantown location. But, most important, the attention and professionalism of Mr.Ju I had a great experience buying my new Nissan, Altima at Criswell Germantown location. But, most important, the attention and professionalism of Mr.Julius Green ( General Sales Manager),Mr. Rod Heskee ( Sales person for my car) and Mr. Kwame Otchere ( Sales person for my son's car). Thank you very much!!!!! More

Easy Purchase Process I purchased a used vehicle from Rod and couldn't have had an easier purchase process. He allowed me to take the car out for a test drive and didn't pu I purchased a used vehicle from Rod and couldn't have had an easier purchase process. He allowed me to take the car out for a test drive and didn't push me to make a decision. I told him I was ready to buy the car, we sat down at his desk, and about 10 easy minutes later, I was filling out my paper work. Rod made the process very easy and didn't push me around, even though I am a young buyer. The car was in very good condition and I have not had any issues with it. I would definitely go back to Criswell Nissan to purchase another car. More

Enjoyable car buying. Yes, enjoyable!! There are not enough words to thank this amazing sales and finance team. I recently had an anxiety-filled experience (not at this dealership) that lef There are not enough words to thank this amazing sales and finance team. I recently had an anxiety-filled experience (not at this dealership) that left me unhappy and unexcited to buy a new car. I responded to an email from Kwame and with a few quick emails back and forth, the car I wanted was waiting up front for me. The whole process was smooth and seamless. Kwame took me on a drive, Cesar explained the pricing with clarity and transparency. Krystie- she was absolutely fabulous. There is more to say but it would take all night. High praise for the team at Criswell Nissan!! More