Criswell Nissan

A great sales person and experience I am happy to give Jerrell his first review. Most of my family owns a Nissan. My wife and I came in to upgrade her 2010 Rogue to a 2018. Jerrell was g I am happy to give Jerrell his first review. Most of my family owns a Nissan. My wife and I came in to upgrade her 2010 Rogue to a 2018. Jerrell was great. He was pleasant, happy to see us, and did whatever he could to make our experience exciting, fun, and enjoyable. What most people dread as going to a dealership and spending hours and hours, Jerrell did his best to make the experience a smooth process. Even though he was helping two other people, he kept my wife and I feeling like we were the number one priority. While my wife was pondering over different vehicles, it didn’t matter to Jarrell if he had to show us two, five, or fifty. I will be sending everyone we know looking for a vehicle, especially Nissans to see Jerrell. More

Great customer service! Danny Went out of his way before and after the sale to make sure I was completely satisfied with the vehicle I received. Next time my business ne Danny Went out of his way before and after the sale to make sure I was completely satisfied with the vehicle I received. Next time my business needs another vehicle I will definitely go talk to him More

Great Customer Service I want to take this time too thank Chris for all your help!!! The dealership staff did everything to help me get out of upside down loan and they did I want to take this time too thank Chris for all your help!!! The dealership staff did everything to help me get out of upside down loan and they did!!! I would recommend them to everyone who is in need a vehicle!!! Thank you Chris!!!! My 2018 Rogue is beautiful!!! Lisette Bolton More

10 Stars We were served promptly and the staff who helped us to get the was able to help us choose what we wanted. I will recommend Assyria to any one who We were served promptly and the staff who helped us to get the was able to help us choose what we wanted. I will recommend Assyria to any one who needs a car. More

Excellent I brought in my Nissan Altima for service and left completely satisfied by the work that had been done on my car. Jose went over everything that had b I brought in my Nissan Altima for service and left completely satisfied by the work that had been done on my car. Jose went over everything that had been done on my car and explained to me the recommended services that it would need to be done in the future. Thank you again for your time and your patience as I know very little about cars. You have a great team in the service department and I would definitely come again to have my car serviced at your location. More

Off scheduled visit for oil change As usual, the service team was very accommodating! Crystal, Huyen, Jose and the guys (I forgot some names sorry!) were very helpful and attentive. C As usual, the service team was very accommodating! Crystal, Huyen, Jose and the guys (I forgot some names sorry!) were very helpful and attentive. Customer service is one of the reasons that I go here for all types of services for the past 4 years. My car, a 2013 Juke is always well taken care of by the team and I trust these guys 100%. Sure there are days like today that the internet was down briefly but service is still great. For example today i stopped by for an oil change and the guys did a multi point inspection, reminding me to change brake pads soon and even fixed a couple of slow tire/air leaks that have been bugging me--which was unexpected. Great job! Thank you! More

Professional, friendly staff The staff was very professional, and friendly. Crystal informed me about the recommended maintenance services for the mileage on my Altima. I also l The staff was very professional, and friendly. Crystal informed me about the recommended maintenance services for the mileage on my Altima. I also like the fact that Criswell offers shuttle service. More

AVOID this dealership at all costs I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short.. I had an extremely miserable experience at this service center - and the worst part is that not one Nissan employee seemed to care. Long story short... I usually have my vehicle serviced in Boston, a place that I trust. I had to go to this Germantown location because my wheel started shaking and needed an alignment before my trip back to Boston. I dealt with a woman (Rosa) at the service desk who was completely incompetent - she would tell me that she would call me in 1 hour and, 3 hours later, I had to call her to figure out what was going on. This happened several times throughout the day. She gave me pricing that was inaccurate (based on the service coupon that I had) and simply said "ok" when I told her that her pricing did not reflect the coupons online. She called later that day to tell me that my rotars needed to be fixed (despite recently being told by the Nissan in Boston that I had 5-6,000 miles before I needed to change my brake pads and the lack of crunching that would indicate damage). They also told me that I needed 4 new tires (also news to me). After getting several different pricing estimates from Rosa, I called that night to speak to someone more knowledgeable. Matthew Tait spoke with me and my father for 30 minutes and explained everything - even double-checked the tires - which made me feel more comfortable. Said that they couldn't sand down the brake pads (not sure why) and needed to replace the rotars and all 4 tires. We said that we would prefer to replace two tires (since we checked the others and they were ok) and he convinced us to change all 4, stating that he would apply the 20% coupon to the entire service and that the total would be a certain amount. We explained that we did not want to pick up the car the next day and have the price change yet again - he reassured us that it would be that exact amount, that he would have Rosa call to apologize in the morning, and let me know when the car was done (and washed with the complimentary car wash that I asked for 5 times). He said that he understands our situation because there have been precious complaints about Rosa (RED FLAG). I hung up and woke the next day to no phone call or apology. Only hours later did I find out that my car was ready. I picked it up and they charged me $76.78 MORE than the amount that he promised the previous night! We argued it with Matthew Tait and he said that he did not have the authority to change the amount. Then he should not have promised a certain amount the previous night! We asked to speak with a manager and there was none. Cherry on top was that my car was not washed! They said that the car wash was closed on Saturday (then they should have thought ahead and done it on Friday when they initially said my car would be ready!). I called the service director and he never called back, instead having someone below him contact me. I even called the week later to ask for the complimentary car wash and they said (once again) that the car wash was closed. This time.... because of cold weather. So ultimately I was pushed to pay for more tires that I wanted to be replaced, I paid much more than I was promised, dealt with an awful service employee who could not give me consistent pricing, and never did receive the complimentary car wash after spending almost $1,000 for what should have been merely a wheel alignment. I have never had a worse experience at a service center and will tell everyone I know to avoid this place at all costs!!! More

Great Salesman. Criswell advertising is questionable I researched several local Nissan dealerships for pricing on a Rogue. Criswell advertised, on their website, a considerably lower price for a 2017.5 I researched several local Nissan dealerships for pricing on a Rogue. Criswell advertised, on their website, a considerably lower price for a 2017.5 Rogue than other dealerships. I printed out the vehicle stock # and visited the showroom. I was greeted enthusiastically by a salesman, Roland Yanez. Roland was professional, friendly, helpful, and thorough. He quickly looked up the vehicle stock number, located the vehicle and took me out to see it. He was familiar with the car, its features and answered all my questions. We took the car for a test drive and then went on to discuss a sale. The price wasn't anything close to the price on the Criswell website. The website did note that the price included all incentives and rebates. The website listed three such rebates (of which I knew that I would not qualify for one of them). However, it turned out that there were additional undisclosed rebates calculated into the Internet price and I was not qualified for them, i.e., employee's rebate, loyalty rebate, etc. I asked Roland to bring his manager over to explain the website pricing. The manager explained that "all dealerships advertise like this because it gets people in the door". I was appalled by such a comment as I believe car dealerships have an ethical duty to fully disclose, in their advertising, ALL the rebates that are calculated into the advertised price and who qualifies for them. Nonetheless, I moved forward with my purchase of the vehicle as I did like it. I did raise the Website pricing issue with the finance manager and then the marketing manager. The marketing manager explained that website advertising was being redeveloped and would no longer show prices with incentives and rebates. In conclusion.... Roland Yanez is a knowledgeable, personable and professional salesman. Be skeptical of dealership advertising. More

My Criswell experience Great dealership, cannot be more happy with the service of my sales consultant. Nice, hard working and extremely professional. Mike and Cesar both hel Great dealership, cannot be more happy with the service of my sales consultant. Nice, hard working and extremely professional. Mike and Cesar both helped me settle with a good price. I would recommend everyone who is looking to buy a car to see them. I appreciate everything! Thank You More