Criswell Nissan

Caution - you may waste your time and get cheated!!! I went to this dealer to buy out my lease. I was a given a figure, which I negotiated with a sales representative and she verbally agreed with her man I went to this dealer to buy out my lease. I was a given a figure, which I negotiated with a sales representative and she verbally agreed with her manager approval. When I went in the next time to close the deal, I was shocked to see the price that was much higher than what I agreed. I came out wasting my time and unnecessary anxiety. To me, this dealer has little concern on customer experience. One of my worst experience!!! My advice: get everything in writing before you sign anything. More

Excellent sales team Jaimin was an excellent sales representative. Very knowledgable about the truck in question and was willing to work with us to make it happen. Sale ma Jaimin was an excellent sales representative. Very knowledgable about the truck in question and was willing to work with us to make it happen. Sale manager Matt was clear and precise when explaining questions we had about financing and in negotiations. Neither Jaimin or Matt was pushy in trying make a sale they were understanding of our price point and wanted to make it work. Highly recommend this sale team to others. More

Purchase of 2016 Nissan Frontier Sales personnel listened and took my situation into consideration when trying to negotiate a price that I could comfortably pay. When the negotiation Sales personnel listened and took my situation into consideration when trying to negotiate a price that I could comfortably pay. When the negotiations came up a little higher than what I had budgeted for the purchase, the sales manager proposed an "outside-the-box" solution to get me into the vehicle. They were fair and honest without trying to squeeze every last penny out of me. After we had agreed on the terms of the deal, the paperwork was handled quickly and accurately. The entire transaction took just over three hours from the time I drove onto the lot until I drove off in my new truck. Everyone I dealt with at the dealership treated me with kindness and courtesy... the way a customer should be treated. I will definitely recommend Criswell Nissan to anyone in the market for a new/used vehicle. Although it's about a 40 mile trip (one-way) from my house, Criswell will be my first stop if/when I find myself shopping for another vehicle. More

Great experience Ellen was helpful starting from before coming into the dealership. She quickly gave me the best price, and walked through all the details and the conc Ellen was helpful starting from before coming into the dealership. She quickly gave me the best price, and walked through all the details and the concerns with me during the week leading up to my visit. She helped locate the exact vehicle to meet our needs, and when we arrived quickly walked through all the steps to finalize our purchase. We left with our new car and couldn't be happier. More

Outstanding sales experience! Chris Sommer is a consummate professional and a really nice guy. Very knowledgable too! Krystie, the Finance Manager is truly a gem and a consummate Chris Sommer is a consummate professional and a really nice guy. Very knowledgable too! Krystie, the Finance Manager is truly a gem and a consummate professional as well. I look forward to a long service relationship with Criswell Nissan. More

Excellent Service I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up t I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up to date with status if taking a while, and it was easy to get an appointment that worked for me. I have a dealer within 5 miles of my home in Virginia, but plan to continue to drive up to Maryland for service if it stays this good. Thank! More

Excelente servicio al cliente Solamente quiero darle las gracias a todos en Criswell Nissan. Hacen muy bien trabajo y tienen much respeto a todos los clientes. Los recomiendo a tod Solamente quiero darle las gracias a todos en Criswell Nissan. Hacen muy bien trabajo y tienen much respeto a todos los clientes. Los recomiendo a todos que buscan un Nissan nuevo o un carro usado, o servicio. Gracias por todo! More

El mejor atendiente en el dealer Lo estoy dando cinco estrellas porque él te da buenos consejos y es muy honesto y eso me gustó de él. Tambien él es muy amable contigo. Lo estoy dando cinco estrellas porque él te da buenos consejos y es muy honesto y eso me gustó de él. Tambien él es muy amable contigo. More

Compra de automóvil Rod me ayudo, el era muy amable y paciente. El servicio de atención es muy excelente! Tambien, el precio que negocio fue de lo mejor comparido ha toda Rod me ayudo, el era muy amable y paciente. El servicio de atención es muy excelente! Tambien, el precio que negocio fue de lo mejor comparido ha todas otras lugares. More

Criswell Nissan Service A+++ for Andy Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a pai Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a paint chip on the front fender. The dealership offered to take care of it through Nissan service. The first repair there had some imperfections due to the environment and conditions. I was concerned that I'd have to live with it, as I've had bad prior experiences in the past from other dealer services with a take it or leave it attitude. But Andy and another awesome manager (he'll get his separate review) took full ownership of the problem and replaced the bumper new. That really impressed me and has won my future business. Very satisfied customer. Andy is was good to his word and gave me assurances throughout the process. That really eased my concerns and gave me peace of mind as well. Excellent! More