Criswell Nissan

A very good buying experience I never had been to a Criswell Nissan and it was that summer afternoon I just happened to spot this dealership and decided to drop in. It was initiall I never had been to a Criswell Nissan and it was that summer afternoon I just happened to spot this dealership and decided to drop in. It was initially a casual conversation but no sooner than it turned into a more detailed and informative session, a test drive, of course with the sales pitch, but then hey that's why you are there for..to evaluate and make a decision on buying.. ain't it.. there wasn't any pressure ..it was informative and it was a smooth sail and when I was congratulated I realized I had chosen a 2015 Nissan Altima SV for a good deal and with pretty much most of must have features that I was looking for in my next new car. Overall a pleasant buying experience, knowledgeable staff that entertains all buyer's question courteously. I would certainly recommend the place to any future potential buyer based on my personal experience and would encourage to ask as many questions as they want and still rest assured to get a consistent smiling reply with all question answered to satisfaction in a very customer friendly environment. Thank you for the excellent customer service. More

Excellent Service - Every time! Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the ser Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the service is always on time and done well. As a business owner this means a lot to me. I have been coming to Criswell Nissan since 2012 and have bought all my vehicles from them. Because of the excellent service I will continue to be a client. Many thanks to Andy and his team. More

nasty experience Nasty experience . I went to criswell to trade my murano 2012 for a 2015 .I start talking to kwame about the deal he found the trade in value for my Nasty experience . I went to criswell to trade my murano 2012 for a 2015 .I start talking to kwame about the deal he found the trade in value for my old Murano and the pay off amount for it ,i ask him many time for numbers at the end he sale me a car with a manufacture defect and now after a month the pay off amount was short and they want that i pay the difference .After give the dealer the chance to fix problems they fix one but refuse to fix the other Scoth told me he can not do any thing about that and send me to Jerome . I went to talk to Jerome about my problems and he told me not even Maserati are perfect these is sign they are selling car that come with defect from Nissan, hopefully in Montgomery county ,Maryland as soon as you sign the contract you can not do any thing just give the dealer a chance for to fix it .I really did not expect these bad experience i did 4 years ago when trade in a 2007 Murano for 2012 More

Great experience on my first lease. I got a Nissan Rogue 2016 and I did a 36 month lease term. Cesar Yanes was very helpful and answered all the questions we had, helped us to understand I got a Nissan Rogue 2016 and I did a 36 month lease term. Cesar Yanes was very helpful and answered all the questions we had, helped us to understand the lease process and made it very easy, it was a great experience, definitely I will do it again on my next purchase. More

Excellent Service! I had never been to Criswell Nissan before, but I was in the market for a new vehicle and the 2016 Maxima really caught my eye. I submitted an online I had never been to Criswell Nissan before, but I was in the market for a new vehicle and the 2016 Maxima really caught my eye. I submitted an online inquiry on 4/9/16 and got a response almost immediately from Ellen Singh. She arranged an appointment for me to meet with Sam Trabulsi for the following day. Upon arrival, Mr. Trabulsi was incredibly friendly and professional. He took the time to listen and I never felt pressured during the time I was there. I then met with the finance manager, Victor Villalobos, and he explained everything thoroughly and I ended up financing the vehicle through Nissan. At the end when I was waiting for my new vehicle, Mr. Trabulsi went above and beyond by cleaning the car himself. These three individuals are fantastic. I appreciate the high level of service you provided me this past weekend. Thank you. More

Used Pathfinder Purchase We have never been to Criswell Nissan before. We were in the market for a used SUV. We walked into Criswell yesterday (04/09) and Michael met us at th We have never been to Criswell Nissan before. We were in the market for a used SUV. We walked into Criswell yesterday (04/09) and Michael met us at the door. He listened to what we wanted and found the perfect vehicle for us. He worked with us on the price and it was a quick and easy process!! No pushy sales tactics here and that is very important to use. Krystie, our finance person was very nice, efficient and we had some laughs. Awesome experience and we will be back when we are in the market for our next Nissan!! We love our Pathfinder and Crisswell Nissan! Mark and Monica More

Great experience, no pushy sales tactics I leased a 2016 Nissan Maxima through Criswell Nissan yesterday and had an excellent experience with every employee involved in the process. Ellen Si I leased a 2016 Nissan Maxima through Criswell Nissan yesterday and had an excellent experience with every employee involved in the process. Ellen Singh was my "on point" incredible sales person. I told her what I wanted and she delivered with speed and accuracy. There were no games, the agreed price was honored and she ensured that the vehicle met my specifications. Working with the manager, Randy Smith, she went above and beyond to make it happen and meet my deadline. Next, I worked with Krystie in finance. She was fast, efficient and helpful. The process was smooth and seamless. Jeff Greene quickly processed out my old lease and Dave, the service manager, offered his personal assistance for any issues that might arise. I will renew my next lease with Criswell in 36 months. I highly recommend Ellen and the entire dealership. More

He Delivered Above and Beyond!! My experience with Cesar Yanes started with a conversation over the phone which left me very optimistic that he could put me in a Nissan vehicle that My experience with Cesar Yanes started with a conversation over the phone which left me very optimistic that he could put me in a Nissan vehicle that would more than satisfy my needs. When I arrived to the Nissan Criswell dealership in Germantown, Maryland Cesar was very welcoming and ensured me that he would do everything in his power to get me in a quality vehicle. He worked tirelessly with the finance department to get me all the discounts and incentives that resulted in me driving off with my first new vehicle (2016 Altima). This car is unbelievable, I am still learning all of the technology that this car has! I was credit challenged with a balance owed on my car but Cesar made me feel confident that he could make the deal happen and he delivered above and beyond my expectations. I don't even have to go to the DMV because they are a one stop shop and they provide you with your tags and registration, what more could you ask for. I do believe that he really cares about satisfying his customers. If you want a real compassionate salesman that can get your deal done, do yourself a favor and go see Cesar Yanes and the Nissan Criswell family in Germantown, Maryland. More

A wonderful experience I felt that they were listening to my requirements. They were not trying to push SUV's that were on the lot, but were searching off-lot to find an SUV I felt that they were listening to my requirements. They were not trying to push SUV's that were on the lot, but were searching off-lot to find an SUV's that MET my requirements. This is the second vehicle that I have bought from Criswell in the past two years. I came back to Criswell because of the great sevice that I recieved on the purchase of the first vehicle. That service continued on the second purchase. More

Sam was amazing!! You'll never have a better car buying experience than at Chriswell Nissan. My salesperson Sam Trabulsi was amazing, not only did he stay late, he nego You'll never have a better car buying experience than at Chriswell Nissan. My salesperson Sam Trabulsi was amazing, not only did he stay late, he negotiated a better deal for us and got me in my dream truck!! He worked tirelessly with Victor from finance (who was also amazing) to get me the best deal. In the days to follow my sale he contacted me to make sure everything was great and even helped me set up my Bluetooth and showed me the electronic features on my vehicle. If you are in the market for a new vehicle, Sam's your guy! More