Criswell Nissan

Made buying a new car less stressful. Going into getting a new car, I knew I wanted a Nissan Rogue with a dark interior. I did the research and found the vehicle I wanted at the Criswell d Going into getting a new car, I knew I wanted a Nissan Rogue with a dark interior. I did the research and found the vehicle I wanted at the Criswell dealership. I spoke with Chris Sommers on the phone on a Friday and set up a test drive on a Saturday. Unfortunately when I got there on Saturday, they had sold the Rogue I wanted after Chris had left for the day. We sat down and and talked about exactly what features I wanted and the price point I wanted to stay in. They didn't have exactly what I wanted in stock so Chris took down everything I wanted ( moon roof, no navigation, exterior color, interior color, etc) and even my second choices and sent the specs to their buyers so that I could get everything I wanted. It did take a few weeks but Chris kept me informed of what was going on every step of the way and even handled service issues that popped up so I wouldn't have to. I also dealt with Victor in the Finance office. He made everything quick, easy, and as painless as it could be. I have even sent others Chris's way because he made buying a car so easy. He is definitely a car salesperson to trust which is rare these days because he wants the buyer to be happy not just sell a car. More

Able to make it work Dealing with multiple identity theft cases which led to a repo in my name I never knew about and multiple other issues on top of a nasty divorce, I wa Dealing with multiple identity theft cases which led to a repo in my name I never knew about and multiple other issues on top of a nasty divorce, I was hesitant to deal with a dealership after my previous car bit the dust. Having dealt with Chris Sommers before due to helping a friend buy a vehicle from him with exactly all the features she wanted within her budget, I knew if anyone could help it would be him. I gave Chris a call and told him my vehicle died and I was looking for something new. He immediately told me to come in next chance I got because he had the perfect vehicle for me and he could make it happen. After I came in he laid the plan out on the table, explained everything, answered any questions I had with no problems or hesitation. He brought me to my new car, an Altima and told me he was making sure I got the sports package as he noticed I eyed it previously. He suggested I go for a 3 year lease to lower the payments and that would help start raising my credit again and build a relationship with the dealership to help me with a purchase if I wanted to go through them later. Krystie was on top of everything in the Finance department. Constantly pushing and pushing to get me the lowest rate possible which made my payments easily affordable. Overall, this was an oxymoron of a dealership.....an honest dealership is unheard of and this one was straight forward and to the point while still being extremely friendly. More

A refreshing breeze (because I did not finish my review!) Buying a new car with a trade-in is often as funny as dealing with the DMV or getting a root canal. I bought a new Altima and got the nicest, most pro Buying a new car with a trade-in is often as funny as dealing with the DMV or getting a root canal. I bought a new Altima and got the nicest, most professional treatment from Chris. The process was fast, short and sweet as we came to agreement in less than 20 minutes! I have been a Nissan customer for 30 years and bought Sentras, Pathfinder, Maximas and Altimas in 8 different dealerships. Chris Sommer is the best Nissan salesman I have ever delt with. Should you want to buy a Nissan in this area, he is the man to talk to! More

Best Car Buying Experience My family had a great experience purchasing our car from Sam at Criswell. He made the whole process so painless, and he is the best dealer we could ha My family had a great experience purchasing our car from Sam at Criswell. He made the whole process so painless, and he is the best dealer we could have asked for!! He gave us an amazing deal and is always looking out for the customer's interest. He was attentive throughout the entire process and spent absolutely as much time with us as we needed, showing us the cars, answering all of our questions, etc. Part of the reason we went with Criswell was because of the great customer service! More

Great experience from beginning to end Rod was my sales person. I couldn't of asked for a better experience from the time I walked in until I left with my new car. He was courteous, profe Rod was my sales person. I couldn't of asked for a better experience from the time I walked in until I left with my new car. He was courteous, professional and listened to my every need. He was so attentive and patient with me, I couldn't of asked for a better experience. It's hard to find someone in sales that cares more about the buyer and their needs more than the commission. The negotiations and final paperwork was even pleasant More

Service Beyond Compare ! I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are f I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are fantastic !! Courteous, helpful, and seem to genuinely care about their customers. They do whatever is necessary to ensure I'm happy with what they have done, including explaning everything and make recommendations in situations where I don't know or I overlook something. They even tell me when something I ask for is not needed, and explain why I would have been wasting my money. I cannot think of a reason I would ever switch service providers - I have found my "service home" and I wholeheartedly recommend them !! More

Excellent Service from Kwame and Jeff I dread the car buying process based on previous experiences that have been equivalent to getting root canals! I knew I wanted another Murano but did I dread the car buying process based on previous experiences that have been equivalent to getting root canals! I knew I wanted another Murano but did not want to return to the dealership I had worked with previously that used high pressure tactics and were down right rude. Criswell Nissan had come highly recommended so I reluctantly stopped by one afternoon. I met Kwame Otchere and Jeff Greene on my first visit and I knew I was in the right place. They both were extremely professional, knowledgeable and helpful. My lease is never an easy process as it goes through a company that is based in the South. They helped every step of the way and made it a very easy transaction! When I went to get my oil changed months later, they both recognized and made a point to say hi and ask about my kids, job, etc. It is rare these days to receive a high level of customer service.... If you're in the market for a car, you cannot go wrong with paying a visit to Kwame and Jeff!!! More

Best Exprerience Ever !!!! I had a great time with my sales man Sam Trebulsi, he gave me the best deal I could ask for. My visit to Criswell was painless with some of the best I had a great time with my sales man Sam Trebulsi, he gave me the best deal I could ask for. My visit to Criswell was painless with some of the best customer service I ever had. When I went to finance Victor Villalobos was every courteous and explain ever part of the finance process. More

Patricia Represents Quality Customer Service There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there w There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there were times where my break fluid, coolant, and wiper fluids were not topped off. I was a bit annoyed by that. I then spoke with Patricia. Patricia actually had the mechanic walk outside to my car, service my car, and then confirm that it was done. Another time, the mechanic did not put the sticker on my car as far as next oil change/service goes. I talked to Patricia, she then did it herself. Henceforth, Patricia ensured that the sticker is fixated on my car and that the fluids are topped off. He is awesome and he does a great job with quality of service for the service department. However, those mechanics need to be inspected more because they really leave Patricia with so much of the PR fixing for that place. More

Buyers beware ... I spoke with Jerome White and Cesar Yanes numerous times over a 2 week span. I came to a price agreement with Jerome and even had him send over a ... I spoke with Jerome White and Cesar Yanes numerous times over a 2 week span. I came to a price agreement with Jerome and even had him send over a dealer quote sheet to confirm his numbers, rates, and pricing. I also sent many emails and text messages to both salesmen. I informed both men that I would be at the dealership first thing on Saturday morning. I left my house and drove 200 miles and three and a half hours with my wife and 2 year son, only to find out they did not even have the vehicle in there possession yet. In addition, the pricing went up/I was then told by Jerome that he made the mistake, however he would not honor our already agreed upon price. If these are the kind of people that Criswell and Nissan employ I will be taking my business elsewhere, and urge anyone else in the market to do the same. More