Criswell Nissan

very bad experience ..as repeted customer.. Sales person david was nice.....but sales manager Alex was Very rude...dishonest about the car being in a price. .. Would you buy a car at sticker p Sales person david was nice.....but sales manager Alex was Very rude...dishonest about the car being in a price. .. Would you buy a car at sticker price..? I showed him other dealers price... He said ....I dont belive internet .. I just belive my computer... I am loseing money already with this price...if it is true why dont you go buy a car from them.. I turned my back without any regreat... More

Very nice experience. Jerome white was very professional and nice to work with in finding me the car I really wanted. I would like to recommend his help to anyone that need Jerome white was very professional and nice to work with in finding me the car I really wanted. I would like to recommend his help to anyone that needs good service. Thank you very much. Muchas gracias. More

Great customer service on my commercial truck purchase! I was looking to add a vehicle to my company and found a 2013 NV high roof cargo van online at Criswell. It had the tow package, side air bag curtains I was looking to add a vehicle to my company and found a 2013 NV high roof cargo van online at Criswell. It had the tow package, side air bag curtains and V8 engine I needed. The price was very competitive after looking at literally hundreds of NV's online at dealerships within 500 miles of my location. I wanted a 2013 and they were getting scarce. I was making my decision about the purchase and I waited too long and someone else purchased the van. David and his manager went to work and located another identical van at another dealership. However, they had someone walk in and purchase that van before we could secure it. I started to give up hope that I would be able to find a new 2013 with the options I needed and once again went online looking at inventory and calling dealerships. Some didn't return calls, others acted like it was an inconvenience to do any searching for a customer. If there was one on the lot and readily available that didn't have what I wanted they would try and sell me one of those. Then I got an e-mail from David saying his manager had found one more identical van and it was a few hundred miles away. They offered to pick it up and also to honor the original quote of the first one. I am 250 miles away in Salem Virginia and they made sure when I made the trip to pick it up that I was picked up at the rental car drop off location, that all the paperwork was ready,and the van was detailed and had a full gas tank. I know that when I'm ready to add another vehicle to my small company or add a personal vehicle, I'm just calling these guys first. More

Sam's first So glad to have the opportunity to work with Sam and Jerome...entered the dealership just as Jerome was finishing his telephone call. We caught each o So glad to have the opportunity to work with Sam and Jerome...entered the dealership just as Jerome was finishing his telephone call. We caught each other's eye and he came out of his office and greeted my wife and me. He took us out to the lot to view the available trucks and when we found exactly what we were looking for, we all returned to the building to start the process. Jerome passed us on to Sam Afgan, who had just started with Criswell. Jerome had taught him well, because we had a most pleasant interaction and made a deal. Frank was kind enough to help the "newbie" when he ran into problems with entering data into the system. Kudos to him for being a team player. Finally after returning with my trade vehicle, I sat down with Krystie to finish the paperwork. She was delightful. Very professional and personable transaction, where I gladly gave her my money...Not a single disappointment from start to finish. Thank you for training your staff in the fine art of superior customer service. AND, I drove away in a brand new Nissan Frontier, filled with gas and washed and detailed. Great job! More

Excellent service I went in for an oil change and tire rotation. the oil change was past of my plan so there wasn't a cost associated with it. The came out after 1/2 a I went in for an oil change and tire rotation. the oil change was past of my plan so there wasn't a cost associated with it. The came out after 1/2 an hour and asked if I wanted a car wash too. A half hour later they apologized for the long time it took and gave me my tire rotation for free since it took so long. I didn't feel it took that long, since I came in without an appointment and was done in under an hour. Everyone is so polite! More

Very Happy With My Purchase....Great Buying Experience Randy Smith & Rod Heskee were amazing to work with! They were able to get me the exact pathfinder I was looking for at the right price. I would recom Randy Smith & Rod Heskee were amazing to work with! They were able to get me the exact pathfinder I was looking for at the right price. I would recommend Criswell Nissan to my friends and family looking to buy a new car. Rod was wonderful at explaining all of the features of my car and even synched my phone to the blue tooth before I left. My last car was a 2006 Toyota and a lot has changed in the past 8 years. I really appreciated him taking the time to go through some things with me. More

Great experience This was my first time buying a "new" car, and my experience was great! David Abubekr was very professional, knowledgeable, and polite. The "pushy car This was my first time buying a "new" car, and my experience was great! David Abubekr was very professional, knowledgeable, and polite. The "pushy car salesman" stereotype was not seen here! Thanks David. More

Great Experience Marcio Santos was extremely professional and easy to work with in finding me the exact car that I wanted. I would refer him and the dealership to any Marcio Santos was extremely professional and easy to work with in finding me the exact car that I wanted. I would refer him and the dealership to anyone looking to buy a car. This was the best experience I have ever had when purchasing a car. I am 100% pleased with my purchase and experience! Thank you Again! More

Great experience! First time buying a new car and was a great experience. My husband and I were amazed with the customer service provided by Rod Heskee. Want to go to t First time buying a new car and was a great experience. My husband and I were amazed with the customer service provided by Rod Heskee. Want to go to this dealer ask for him or Jerome White. Loved the experience! More

Very happy customer My purchase experience was very positive especially because my sales person was great and the staff were nice and friendly. Mr. David Abubekr was very My purchase experience was very positive especially because my sales person was great and the staff were nice and friendly. Mr. David Abubekr was very helpful, professional, polite and knowledgeable. Also, he was really interested in working with me financially to ensure that we were both satisfied with the price of the car. I am very happy with my purchase and i will highly reccomend the dealership to others. More