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Criswell Nissan - Service Center

Germantown, MD

4.5
486 Reviews
Call Service Center (301) 825-5993

486 Reviews of Criswell Nissan - Service Center

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May 21, 2024

Quick, reliable, and comprehensive! Took care of all issues and kept me in the loop. More

by LISSAA118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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May 21, 2024 -

Criswell Nissan responded

We're thrilled to hear you had an all around outstanding service experience at Criswell! Thanks for allowing us to provide the maintenance your vehicle needs to stay in top performing condition. We look forward to the next opportunity to work with you!

May 16, 2024

This dealership was very professional. Gales customer service was excellent as well and I would continue doing business with the dealership in the future. More

by elainemuldrow15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Gail
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May 20, 2024 -

Criswell Nissan responded

Our friendly and professional team is always happy to help, and it's great to see you were pleased with the service you received during your recent visit to Criswell. Don't hesitate to reach out if we can assist in any other way.

May 15, 2024

there is nothing to say. it was ok. was using the services for last few years. . More

by madichetti.srinivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gayle
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May 20, 2024 -

Criswell Nissan responded

We appreciate your feedback and hope to be of service to you in the future.

May 15, 2024

We are a Criswell Nissan family. I recently brought in my car for its 5,000 mile service, and as always, Criswell Nissan exceeded my expectations. Braden from the service departmen More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
May 20, 2024 -

Criswell Nissan responded

We're happy to see you can depend on our team to provide an excellent service experience each time you visit Criswell. We value your continued patronage and look forward to seeing you soon!

May 14, 2024

Exelente job faster great service I’ll come back for more crevice I like this service thank you More

by SANTOS0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
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May 15, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! It's great to know everything was completed quickly and to your satisfaction. We look forward to the next opportunity to work with you.

May 10, 2024

I always feel well taken care of here. The service advisors are courteous and helpful. More

by GreeksinMD
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton, Rubin Ferreira, Elizabeth Velasquez, Steve Maroney
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May 13, 2024 -

Criswell Nissan responded

Our goal is to provide an all-around outstanding service event, and it's great to know you were pleased with your experience. Don't hesitate to reach out if we can help in any other way.

May 06, 2024

The service center is excellent. Greg was extremely helpful and professional. I definitely recommend them. More

by WGRIMES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 06, 2024 -

Criswell Nissan responded

Thanks for the recommendations! It's rewarding to know you found our staff so helpful. Please don't hesitate to reach out if we can be of further assistance.

May 06, 2024

Over the last few years I have received the best service and customer service from all the employee's. They keep me well informed on what's going and how much longer it would take. The text messages are gr More

by KIMBERLYJONES001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
May 07, 2024 -

Criswell Nissan responded

Thank you so much for sharing these kind comments and high star rating! We value the opportunity to work with you and look forward to your next visit with us here at Criswell.

May 04, 2024

It charged me a 3% fee for paying with a credit card and did not warn me, so I had no choice. UNACCEPTABLE AND POSSIBLY ILLEGAL. More

by AJF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Crabbe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nazemian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira, Hommy Rivera, Steve Maroney
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May 06, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value all feedback and are sorry to see your experience was not a positive one. Your comments were shared with our management team, and we would like to note there is a sign posted next to the credit card terminal and we also mention the credit card usage fee in the text that is sent to customers once the repair order is opened. We apologize for any inconvenience and truly hope you continue to allow our team to provide the service your vehicle needs to stay well maintained.

May 03, 2024

I was there yesterday morning lady Gail was very polite and kind, she took me in in minutes. Thank you More

by rjsgoodboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
Report | Print
May 06, 2024 -

Criswell Nissan responded

It's great to hear you enjoyed a simple and seamless service event at Criswell! Don't hesitate to reach out if we can help in any other way.

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