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Criswell Nissan - Service Center

Germantown, MD

4.5
500 Reviews
Call Service Center (301) 825-5993

500 Reviews of Criswell Nissan - Service Center

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November 02, 2023

The service offered was great. David, the attendant was very helpful. They took time to address all my concerns. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 07, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell and for taking the time to let us know how we are doing! We welcome you to reach out with any additional questions or concerns about the service your vehicle needs to stay in great running condition.

November 01, 2023

Thank You For Your Service And Support. Special Thanks To Service Advisor Ericka Escobar For Her Dedication And Professionalism More

by ABOKOM31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
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Nov 07, 2023 -

Criswell Nissan responded

We value the opportunity to work with you and sincerely appreciate this positive feedback. We look forward to seeing you soon!

November 01, 2023

I was told that I would have free oil changes the first year of purchase. The information was told to me in error, however I was still given the oil change as promised. More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Bedzigui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Nov 07, 2023 -

Criswell Nissan responded

Thank you for bringing this to our attention. We apologize for any miscommunication on our part. If you have any other concerns, please don't hesitate to reach out to one of our team members.

October 31, 2023

Excellent service, prompt response to questions, good estimate of time required and on time completion of jobs. More

by ftao.omicbio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 01, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations. Our top notch team is always happy to help and looks forward to working with you again in the future.

October 31, 2023

Great speedy affordable care. Came in and out in about an hour and 10 minutes More

by PATRICEBONDODET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 01, 2023 -

Criswell Nissan responded

It's great to see you were provided with an easy and efficient service event! We look forward to your next visit with us!

October 30, 2023

Mark is awesome,he took the time to keep me updated with my kicks every step of the way,and was great explaining to me in broke down detail about the brakes , then he even went beyond and gave me a workup More

by PDIANEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Oct 31, 2023 -

Criswell Nissan responded

Our friendly and professional team is committed to providing outstanding customer care along with the high quality service your vehicle needs to stay well maintained. We look forward to working with you on these future service items.

October 29, 2023

Erika and Mark (and Deuce! ) always been so great! I had a concern with a nail in my tire and they got me squared away and put my mind at ease! Love this location. More

by JAYCEELUNAROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Oct 30, 2023 -

Criswell Nissan responded

It's great to know you can rely on our team to help with all of your automotive needs. We look forward to seeing you again when your vehicle is due for its next routine service visit.

October 27, 2023

Good communication regarding options, keeping me up to date around what was happening and making things easier for me More

by MARCELLO_KHATTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe (I believe, mechanic). He was great , Ericka Escobar
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Oct 30, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and it's great to see you had a positive experience while working with our courteous and capable staff. Don't hesitate to reach out if we can be of further assistance.

October 27, 2023

Love the service I received and how they take care of my car each time I come in for service More

by Beanielynn5223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Oct 30, 2023 -

Criswell Nissan responded

That's awesome news! Thanks so much for taking the time to let us know how we are doing here at Criswell. We look forward to seeing you soon!

October 27, 2023

There personable and care about how the service was for you. They keep you informed More

by ron.silvestri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Ericka Escobar
Report | Print
Oct 30, 2023 -

Criswell Nissan responded

We strive to provide an all-around outstanding service experience, and it's great to know you were satisfied with your visit. Thanks again for choosing Criswell!

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