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Criswell Nissan - Service Center

Germantown, MD

4.4
346 Reviews

346 Reviews of Criswell Nissan - Service Center

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February 20, 2024

The price should have been discussed with me before starting the service. I came over and was faced with $1000 bill. Also, each time I ask for a complementary car wash, I am said that there is somethin More

by rozita5m
Recommend Dealer
No
Employees Worked With
I don’t remember her name
Feb 22, 2024 -

Criswell Nissan responded

Our goal is to provide an all-around outstanding service event, and it's disappointing to see your experience was anything less than positive. We apologize for any oversight on our part and hope you will consider giving us another chance to work with you in the future to offer a better visit.

February 19, 2024

Great service. Duce is a pleasure to deal with. Tends to my needs in a very professional way. I recommend Criswell for all your transaction needs. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Criswell Nissan responded

It's great to know you can count on our staff to provide an exceptional service event! Don't hesitate to reach out if we can help in any other way.

February 19, 2024

Good service advisors and good technicians who always provide an outstanding service! That is the reason I take my car to Criswell. More

by LEAL2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deuce also provides excellent service every time me or my wife take the car for service.
Feb 19, 2024 -

Criswell Nissan responded

Our top notch team is committed to providing a high quality service experience each time you visit Criswell. We appreciate your continued patronage and look forward to seeing you soon!

February 18, 2024

Bad experience. Last time I go to the dealership. Did work that should not have been done! More

by NJFELDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not here
Feb 22, 2024 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. We are sorry to see you did not have a positive experience and apologize for any inconvenience. We welcome you to reach out to our service manager if you would like to discuss the details of this service event.

February 17, 2024

I had a great experience! Advisor was very nice and knowledgeable! I forgot my advisor’s name but you guys need to hire more advisors like her! More

by KATESEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot a name of person who helped me
Feb 19, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to the next opportunity to work with you here at Criswell.

February 16, 2024

Always friendly and helpful. Easy to schedule appointments online. Comfortable and clean waiting areas always. More

by Jsheridan40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Bedzigui
Feb 19, 2024 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and it's great to see you were satisfied with your experience at Criswell. We look forward to your next visit with us!

February 13, 2024

Favorable experience with good communication and explanation around recommended services. Also, very timely in performing needed work. More

by minclh00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Moises Uribe Duran
Feb 13, 2024 -

Criswell Nissan responded

We value your business and appreciate this positive feedback. Please don't hesitate to reach out with any additional questions regarding the service your vehicle needs to stay in great running condition.

February 12, 2024

The customer service was great. The service team is always courteous. I think the noise from my Murano has stopped. Thank you Duece and team. More

by NOVAKSMITH.NS
Recommend Dealer
Yes
Employees Worked With
Duece
Feb 13, 2024 -

Criswell Nissan responded

We're happy to hear you are satisfied with the service you received at Criswell! We look forward to working with you again and welcome you to reach out if anything else comes up.

February 11, 2024

Took 3 hours to complete oil change and rotation and only called me back that my vehicle was ready after I called to inquire. The coupon that I received had hidden unexplained expenses that were charged afte More

by BARTEEGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Criswell Nissan responded

We strive to provide a great service experience, and it's disappointing to see your visit was anything less than positive. We sincerely apologize and hope you will consider allowing us another chance to work with you to provide a better visit in the future.

February 10, 2024

Javier helped me, no issues . ..........xx xx xx xx xx xx xx dd dd dd dd More

by RUNNINGONLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
javier
Feb 12, 2024 -

Criswell Nissan responded

Thanks for sharing this high star rating! We value your business and hope to be of service to you in the future.

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