Criswell Nissan - Service Center

I had a great experience! Advisor was very nice and knowledgeable! I forgot my advisor’s name but you guys need to hire more advisors like her! Advisor was very nice and knowledgeable! I forgot my advisor’s name but you guys need to hire more advisors like her! More

Always friendly and helpful. Easy to schedule appointments online. Comfortable and clean waiting areas always. Easy to schedule appointments online. Comfortable and clean waiting areas always. More

Favorable experience with good communication and explanation around recommended services. Also, very timely in performing needed work. explanation around recommended services. Also, very timely in performing needed work. More

The customer service was great. The service team is always courteous. I think the noise from my Murano has stopped. Thank you Duece and team. The service team is always courteous. I think the noise from my Murano has stopped. Thank you Duece and team. More

Took 3 hours to complete oil change and rotation and only called me back that my vehicle was ready after I called to inquire. The coupon that I received had hidden unexplained expenses that were charged afte called me back that my vehicle was ready after I called to inquire. The coupon that I received had hidden unexplained expenses that were charged after service. The service center forgot to return my wheel lock. Had to wait while they searched for it and eventually found it. Did not include my discount coupon on the final bill and had to get the bill changed. Cashier couldn’t find someone to bring my vehicle. She drove it to me herself. Disappointing experience. More

Javier helped me, no issues . ..........xx xx xx xx xx xx xx dd dd dd dd ..........xx xx xx xx xx xx xx dd dd dd dd More

Had spoken to Javier the previous day in the morning. He said to drop off the Car early or the previous night. I dropped off the car at 8pm the previous night. Mine was the first and only car in the dro He said to drop off the Car early or the previous night. I dropped off the car at 8pm the previous night. Mine was the first and only car in the drop off service lane. It was checked in by a service trch. Javier told me it should be ready by 10/11am. I wrote his name on the ticket as well. I called him back at 11am to check on the status ......he had no clue what I was talking about. Asked me if my car was there? Called me back at 11.37am to update with the what needs to be done on the car. Got my car at 2.30pm. Very disappointed with the customer service.!!!! More

Gail Did an amazing job! greeted me nicely and kept me updated. Had an great experience greeted me nicely and kept me updated. Had an great experience More

Very good at there job, will give you an estimate of what the repairs cost beforehand and does my services on my vehicle. the repairs cost beforehand and does my services on my vehicle. More

People are nice, prices are high. I don't doubt their abilities, but they nickel and dime you to death. My $39 oil change coupon ended up costing $56. I understand the addition of sho I don't doubt their abilities, but they nickel and dime you to death. My $39 oil change coupon ended up costing $56. I understand the addition of shop charges, but that seems a bit high. Also, if you want to use your credit card to pay, be prepared to fork out an additional 3%. Seems a bit silly that this type of business would charge a CC fee, when most other service centers, especially small ones, do not. I typically pay $30-$40 for an oil change with tire rotation and charge it, with no issues. Also, not service-related, but there is nothing nearby to eat if you're just hanging out, except for a very scarcely stocked vending machine that charges you $2.10 for a bag of baked lays. Nice people from start to finish, but still a stealership through and through. More