Critz Auto Group

My overall experience at this dealership was excellent. This vehicle is the fourth my family has bought from this particular dealership, but the first BMW. Mr. Kowalchuck's professional customer service fr This vehicle is the fourth my family has bought from this particular dealership, but the first BMW. Mr. Kowalchuck's professional customer service from greeting us at the door to walking us outside after the sale showed extreme attention to customer satisfaction. He was respectful as we negotiated prices and gave us a fair deal for our trade in. We really appreciated the swiftness of the entire transaction and the ability to drive the car before making a final decision. Although this purchase is our fourth, it certainly will not be our last! More

Josh with Roadside Assistance was terrific. We called a 930pm on Sunday because the battery in my 2008 ML 350 died. We had just returned from a two week vacation and were very tired. Josh was prompt (sho 930pm on Sunday because the battery in my 2008 ML 350 died. We had just returned from a two week vacation and were very tired. Josh was prompt (showed up 20 mins after I called), hard-working, and very patient. The ML 350 proved a little difficult to get into to but Josh patiently tried one thing after another. He was finally able to get in and get the car jump started...al the while apologizing for the length of time it took. It was a very hot night and he had to crawl under the car, etc. I can't say enough about how courteous and patient this young man was during the whole time. He was calm and reassuring. If he represents the typical employee at your organization, you all are doing something VERY right! Please thank Josh again for us. His type of outstanding customer service is quite rare these days but greatly appreciated. More

I have purchased from you before, this is repeat buy. if I have purchased from you before, this is repeat buy. if i were not satisfied with the dealer and the sales personal i would have made my purchased f I have purchased from you before, this is repeat buy. if i were not satisfied with the dealer and the sales personal i would have made my purchased from another dealer. More

Everyone worked very hard to make purchasing my new car a positive experience. The car I was looking for was found and meets all my expectations. The Critz staff were,all professional, knew their stuff, and positive experience. The car I was looking for was found and meets all my expectations. The Critz staff were,all professional, knew their stuff, and we're extremely friendly! My husband bought his truck at Critz this year and recommended I work with Critz for my Buick Encore purchase. We are both satisfied customers! More

While looking for a used car, I came across one at Critz that fit my needs and when I called on it I was connected with the sales rep Cory Ardilio who was just great to work with on the phone. I generally d that fit my needs and when I called on it I was connected with the sales rep Cory Ardilio who was just great to work with on the phone. I generally don't have very good impressions of car salesmen as most don't seem to take much time to answer your questions, but Cory was helpful, informative and interested in my business. I drove the 2 hours to get to Critz from my home and met with Cory to test drive the car and was so impressed with Cory's knowledge of his products (which is so rare these days) that I pretty much knew if everything else could work out with that particular car this was the guy and the dealer I wanted to buy from. I went to six different dealers and test drove all different brands and Cory was by far the best rep I worked with. Once we settled on the deal and I went to pick up the car, Cory spent over an hour with me showing me how to get the most out of my car and it's features - He really is an asset to the dealer with his knowledge, and he has fun with it too. Overall the process was smooth, all the people I encountered at the dealer were friendly, professional and really helpful. I know in the future that I will drive again the 2 hours extra to work with these folks. More

Had to get my brake light switch fixed on the way up to Atlanta from saint Simons. They were very quick, reasonably priced, and very friendly. Atlanta from saint Simons. They were very quick, reasonably priced, and very friendly. More

Tiffany is Very professional! She called me immediately when my vehicle was ready and was extremely helpful and courteous. My car was clean and all issues were addressed promptly. I have purchased 2 new M when my vehicle was ready and was extremely helpful and courteous. My car was clean and all issues were addressed promptly. I have purchased 2 new Mercedes vehicles from Critz Auto Group and I am very satisfied with my decision to make this my auto dealership of choice. Great Job Critz & Tiffany! More

It took only two visits to the Critz dealership and the decision was made that I would like to do business with these great people. The first vist was to become familiar with the BMW line and Gilbert Lyon decision was made that I would like to do business with these great people. The first vist was to become familiar with the BMW line and Gilbert Lyons provide me with all the information needed in a thoughtful and courteous manner. My second visit was to test drive a used 700 and then a 300 series automobile. I decided on the 750 for all the obvious reasons. I was offered a reasonable trade-in value for my previous automobile and a great finance package. Over and above all the previous, I was impressed with the tax savings offered by my previous military service and the fact that the car I selected also had an incentive offered by BMW Finance to help with the first two payments. A bit of servicing needed to be performed on my new purchase and the good folks at Critz provided me with a loaner car until mine was ready for delivery. I picked up the car today and could not be more pleased. Thank You Critz Team, Ervin Nelson More

This is our second car purchased at Critz. Jerry Malik made the entire process painless. All the paperwork was ready and the vehicle was ready for pick-up. The staff at Critz is friendly and knowledgeable made the entire process painless. All the paperwork was ready and the vehicle was ready for pick-up. The staff at Critz is friendly and knowledgeable and, above all, not pushy! We highly recommend Critz and we will be returning when it's time to purchase another vehicle. More

Great service! I appreciated the hospitality, prompt and efficient care rendered during the mechanical breakdown of my car during my business travel to Savannah High School and the South. Thank you and your efficient care rendered during the mechanical breakdown of my car during my business travel to Savannah High School and the South. Thank you and your staff for your excellent service. More