Critz Auto Group

My sale started off rough. But when Jim stepped in and took over it was fixed. He saved the sale. Jim was great to work with. No pressure. Ask for him if you need a BMW. took over it was fixed. He saved the sale. Jim was great to work with. No pressure. Ask for him if you need a BMW. More

My wife and I were traveling from Santa Fe, NM on 20 day journey thru the South. The Mbrace system (GL450 - 2013)) we determined after starting our trip that Mbrace system was not functioning and had Glitch journey thru the South. The Mbrace system (GL450 - 2013)) we determined after starting our trip that Mbrace system was not functioning and had Glitch in the Software and we tried to set up an appointment with several Mercedes Benz dealers #2 in Louisiana; #1 in Alabama and #1 in Florida and were unable to get response that could fit our flexible schedule! In Savannah I contacted Critz Mercedes Benz and spoke with young women: Tiffany (no last name) who had been recommended by the Manager of our Hotel. Tiffany immediately arranged an appointment to bring the car in & provided a driver to return us to our Hotel. At the dealership the Assistant Service Manager: Chuck Coursey facilitated the car being serviced and resolving the Mbrace system & getting it operational and providing a rational time frame to resolve the issue. During the first day they contacted us and provided an update and continued to bring us up to date with resolving the problem which was getting the people/facility who needed to re-program the car's resident TCU on line. During the #2 day's that Critz Auto Group had our car they stayed in touch with us and continued to address the progress........ The quality of Critz Auto Group facility is delight, the professionalism of their people including their Manager Mr. Richard Papy was first rate. Having traveled a fair portion of the world and observed Service @ every level conceivable I'd rate Critz as......Champion as the Brits would say. Thank you Critz Auto Group. David M. Soley International Director Business Development - Dresser Industries Santa Fe, New Mexico More

Lori was/is very cooperative and accommodating. Had a great experience purchasing the car. My shifter has needed to be replaced and Lori has gone out of her way to make sure that gets done, weeks after b great experience purchasing the car. My shifter has needed to be replaced and Lori has gone out of her way to make sure that gets done, weeks after buying the car. More

Good experience, easy to deal with. Would recommend anyone to talk to Justin before purchasing a new vehicle. He was very knowledgeable about the vehicle and answered all questions. anyone to talk to Justin before purchasing a new vehicle. He was very knowledgeable about the vehicle and answered all questions. More

I have had all my vehicle maintenance performed at Critz ever since I relocated to Savannah from Virginia. They consistently provide friendly and quality service. They make me feel like a VIP as they do w ever since I relocated to Savannah from Virginia. They consistently provide friendly and quality service. They make me feel like a VIP as they do with all of their customers as I have often witnessed. Critz is the place to go for great all around service. More

he was very easy to deal with. my wife and i have a very busy schedule and he was accomidating. there was no haggling with the price and he was a pleasure to deal with. very thorough walk through of the v busy schedule and he was accomidating. there was no haggling with the price and he was a pleasure to deal with. very thorough walk through of the vehicle after the purchase as well. thanks! More

Cory was great to work with and very professional. He made the purchase painless and very smooth, from the trade to locating the right car. made the purchase painless and very smooth, from the trade to locating the right car. More

I initially met Terry through an on-line query re: a used car. We met, negotiated acceptable terms and drove away in a like-new 2011 E350 AMG. car. We met, negotiated acceptable terms and drove away in a like-new 2011 E350 AMG. More

I scheduled an appointment for maintenance via email through Mike. He responded very quickly and scheduled the appointment for a tire rotation, oil change and checked the air filter. When I arrived, through Mike. He responded very quickly and scheduled the appointment for a tire rotation, oil change and checked the air filter. When I arrived, I showed him a small mark on the side of the car and he offered to buff it out. It looked great. I used the shuttle service back to the office and the driver was pleasant as well. I had no wait when I dropped off the car. When I picked up the car, it had been washed and vacuumed. Great job overall! Very pleased. Mike is always pleasant and very accommodating. Thank you. More

Ralph was very courteous and knowledgeable. He answered all of my questions and was very helpful. Greg explained all the paperwork very well....everything was ready when we arrived to pick-up the car. It all of my questions and was very helpful. Greg explained all the paperwork very well....everything was ready when we arrived to pick-up the car. It was a very professional and courteous experience. With employees like these, I look forward to doing business with Critz in the future. More