Crossroads Ford Lincoln Southern Pines

Poor Customer Service From the start of dropping the car off, there was no professional or welcoming tone from the service writer. This tone quickly progressed to being st From the start of dropping the car off, there was no professional or welcoming tone from the service writer. This tone quickly progressed to being standoff-ish, as if our business was an inconvenience to the Crossroads Southern Pines maintenance department. Took car there to get a second opinion on transmission troubleshooting that was only partially finished by another Crossroads dealer in NC. We even provided the service writer and techs with a copy of the other dealer's invoice/troubleshooting results, along with info on the TSB that was possibly applicable to the fault. Follow-up phone calls with the service dept several days after car was dropped off revealed that other techs and service writers were not even aware of the aforementioned TSB. It is a sad state of affairs in car dealership maintenance, when you have the fortune of customers who assist in working towards a solution to a vehicle fault, only to be dealt with in such a dismissive manner. The end result was my wife and I leaving one Crossroads dealership due to their lacking focus on the service department, only to go to a dealership that was worse. More

Great service Easy to make appointment on-line. I found an on-line coupon for “the works” for a reasonable price. They took my car back on time. Got everything done Easy to make appointment on-line. I found an on-line coupon for “the works” for a reasonable price. They took my car back on time. Got everything done quickly and I was on my way!!! More

In and out quickly Evin Myrick was the guy at the desk. I checked in a little early and by the time I looked around, the car was gone. Something wasn't "right" with th Evin Myrick was the guy at the desk. I checked in a little early and by the time I looked around, the car was gone. Something wasn't "right" with the Sync, but Evin showed me away around it. It Works great now. The Works package makes it easy. I don't have to specify every little detail of what I want done, unless it's not included in the package. The car was finished in about 1/2 hour. I had walked across the street for a bite to eat while I was waiting, so my wait was pleasant. Their waiting room is comfy. Drinks and coffee are free. The restrooms are clean. I have been going there for 4 1/2 years. I'm sticking with Ford and I'm going to them even though it takes me an hour to get there since I moved. More

Great Staff Serving Us I have been a customer of the Ford distributorship in Southern Pines for 25 years. Two staff members particularly stand out in assuring my total sati I have been a customer of the Ford distributorship in Southern Pines for 25 years. Two staff members particularly stand out in assuring my total satisfaction with the Service Department over the past years they have been there: Ann Bell and Deirdre Florence. They not only assure your satisfaction with the service outcome, but their helping attitude and cheerful demeanor make it a real pleasure to do business with this dealership. More

Great experience buying Dealer Certified 2016 Lincoln MKX I live in Myrtle Beach, South Carolina and was a little hesitant to travel over 2 hours to look at a Lincoln MKX. Well, making that trip was definite I live in Myrtle Beach, South Carolina and was a little hesitant to travel over 2 hours to look at a Lincoln MKX. Well, making that trip was definitely worth the time. Our Sales Professional, John Bullard, was an important factor in our decision to buy. He was knowledgeable, professional and made the process of buying a car fun and enjoyable. I have purchased many cars, during my life, and this experience ranks among the best. After the sale, John has continued to proactively follow up to insure we remain satisfied. I actually have his cell number in case I need to contact him after hours. I hope the ownership of Crossroads Ford Lincoln of Southern Pines are aware of the Gem they have with John Bullard. I would recommend buying a car from this dealer, no matter how far you have to drive !!!! More

Quick. friendly service at a fair price. Just dropped in (and waited) to have my annual inspection, oil change and 45,000 mile service. Was very pleased to be out of there in just under an h Just dropped in (and waited) to have my annual inspection, oil change and 45,000 mile service. Was very pleased to be out of there in just under an hour with everything completed and at a very fair price. As always, the service writers were most informative and friendly. I would highly recommend Crossroads Ford as a service facility. More

Fast professional service I brought our company vehicle in for oil change and tire rotation the service department was able to get me in and out within 1 hour. I brought our company vehicle in for oil change and tire rotation the service department was able to get me in and out within 1 hour. More

Brought new ride Love their customer service! Not only did they made me feel comfortable as a customer but also my kids too. Emily I really appreciated her help! She h Love their customer service! Not only did they made me feel comfortable as a customer but also my kids too. Emily I really appreciated her help! She had the right ride up front for me. More

Fantastic Service and Friendly I was visiting family from out of town. Needed oil change, rotation and air checked. In and out in 45 minutes with smiles all around. I was visiting family from out of town. Needed oil change, rotation and air checked. In and out in 45 minutes with smiles all around. More

New Car Purchase & Servise In the last 5 years I have purchased 3 vehicles from Crossroads Lincoln/Ford - two from the Lumberton dealership and one from the Southern Pines deale In the last 5 years I have purchased 3 vehicles from Crossroads Lincoln/Ford - two from the Lumberton dealership and one from the Southern Pines dealership. Based on my relocation I use the Southern Pines dealership. John Bullard was my sales person who sold me the MKX Reserve very helpful and excellent follow up. Evan in service has been consistent in ensuring customers are treated great. More