Crossroads Ford of Wake Forest

The service provided was excellent. The Service tech was very helpful and attentive and did his best to make the appointment timely. Truly a pleasure to work with. very helpful and attentive and did his best to make the appointment timely. Truly a pleasure to work with. More

The service department has taken such good care of my 2002 F150 since it was new, why would I buy my 2020 anywhere else. They had to work hard to get me into what I wanted. Very pleasant experience! 2002 F150 since it was new, why would I buy my 2020 anywhere else. They had to work hard to get me into what I wanted. Very pleasant experience! More

I was interested in a truck that they had advertised for $21k off MSRP. I was reached out to by Cory Beaufort and began a back and forth over text and email. After asking for pricing on the truck I was i $21k off MSRP. I was reached out to by Cory Beaufort and began a back and forth over text and email. After asking for pricing on the truck I was interested in, he came back to me with a payment sheet on a completely different truck that was not new, but had 2,300 miles on it from use as a courtesy vehicle. He said that I couldn't qualify for the discounts listed on the truck I wanted. I felt like I had been baited and switched. In my mind it is not ethical to advertise a price which looks applicable to all, but in reality is not. More

The quick service and parts departments are excellent!! I was at the service place for a new battery and oil change on Saturday, October 3rd. There were so many people lined up right at opening time. It was was at the service place for a new battery and oil change on Saturday, October 3rd. There were so many people lined up right at opening time. It was worth the wait because I have confidence that whatever I get done to my car will be a quality job! More

Why would you sell a new Car that has defects, then have the service department tell them, they know of the problem and parts are on order then give them no date as to when it will be in. Then when we take the service department tell them, they know of the problem and parts are on order then give them no date as to when it will be in. Then when we take it to your service department about a brake problem (grinning sound) they don't even look at the car. How would you rate a service department like this. More

Excellent Service. I wish they would enforce customers wearing masks in the waiting room, for their protection and that of their customers. They have signs posted but are not comfortable insisting on use wearing masks in the waiting room, for their protection and that of their customers. They have signs posted but are not comfortable insisting on use, as customers have gone online and trashed their services, which is quite a shame. I support them and management in enforcing their mask wearing policy, as their service is top notch. More

Thanks for the great service! Polite and quick. I had to come back an extra time because they were backed up more than two hours the first time I came. But the service rep told me sometimes when it would be come back an extra time because they were backed up more than two hours the first time I came. But the service rep told me sometimes when it would be lush likely that they would be that busy so I came back first thing in the morning couple of days later. I was advised of other service needs in the future and A list was created which I found helpful for future. I did authorize one of the additional items during the same visit. I came in for an oil change and got an oil change and a coolant flush and fill. More

We are returning customers. We return because we always can count on : Good work, quick turn a round, courteous staff, fair price........no more to say. can count on : Good work, quick turn a round, courteous staff, fair price........no more to say. More

See u again in 5k miles. Customer service is awesome. The folks there know what they are doing and do it effectively. Even had water bottles and snacks. The folks there know what they are doing and do it effectively. Even had water bottles and snacks. More

I've been to the department before and got good service but to listen to the department manager (he should be if he's not) manage the customers in a wonderful kind and reassuring way - very impressed! but to listen to the department manager (he should be if he's not) manage the customers in a wonderful kind and reassuring way - very impressed! More