Crossroads Ford of Wake Forest

So I bought a 2016 F150 from CR. My wife and I have purchased many vehicles from crossroads over the years beginning when they were only located in Cary right off the beltline/US1. Taurus, Sable, SHO's purchased many vehicles from crossroads over the years beginning when they were only located in Cary right off the beltline/US1. Taurus, Sable, SHO's, explorer two door 5 spd, Eddie bauer expedition loaded, F150s, top of the line Edge sport and im sure i missed a few in the middle. Bottom line is we like working with CR and have always felt that we have been treated fairly and honestly. Most recently the 2016 F150 had an issue with the sunroof, the track which operates the big glass window has been poorly designed and tends to break when it encounters the force of glass sticking to the rubber sealing gasket. My understanding is this has been repaired in the later models by going to a metal rack. Well the track had been replaced on the truck just prior to me purchasing it from Crossroads and I was warned by the service supervisor to not use it for fear of it breaking again and the expense was considerable to affect the repair. Well I accidentally hit the wrong overhead button and the track broke. upon bringing the truck in for a repair I was fist told that it had a 2 year parts and labor warranty, which is true. True ONLY if you the consumer paid for some or all of the repair. Non of this was told to me before the first repair as I do not think the service guys knew the deal. Upon hearing this idiotic excuse for why there was not a 2 year warranty, i was advised to take the matter up with Ford directly. I did this and complained to the first person i spoke with and she worked hard to try and get me to accept the answer that there was nothing Ford was going to do. I refused to accept that answer and eventually, through much prodding, got to speak to a supervisor. The super told me the same thing and I just would not take no for an answer. Finally Ford agreed to help out with the cost by a token $700+ assistance payment for the repair. Just for the record I was told the repair was $3500. What else was I to do but accept this offer despite asking for it to be more. Ford worked with CR to get the overall cost from $3500 to $2800 and CR offered up another $200. With tax etc. I ended up shelling out $1900+ for the repair, replacing the same xxxxty plastic track with another xxxxty plastic track, kinda seems insane but the roof was leaking and the shade would not retract and it would get hot in the truck and on my head during the summer months. I am still adamantly of the opinion that this 1 year if Ford pays versus 2 years if the consumer pays (even something as I was told later) is the biggest bunch of crap that Ford has come up with recently. They know there is a problem. They fixed it in later years. They know the xxxx thing breaks when you use it but there is no Ford specific fix to stop this from happening. It was not written anywhere about this 1 yr versus 2 year warranty that I have been made of aware of in any paperwork i received. This is not a reflection on Crossroads Ford in anyway, they did more in my opinion than the big overall company did in comparison. So shame on you Ford for this xx you heaped on me and would not stand behind the xxxxty product you peddled. Maybe Ford should have gone back to the crack engineering team that made this xxxxty design and dock their xxxxx each time one of us poor shleps uses the sunroof and it breaks. Whatever it takes but Ford needs to make this right and cover the balance that I had to come out of pocket for. You can bet I will be using the heck out of the sunroof for the next 2 years it is under warranty and then I am going to pull the fuse so it will never get used again. BTW, i had never considered buying a Dodge, Chevy, Toyota truck before but now, for some reason, those thoughts have entered my mind....wonder why? More

stand up gentlemen. Made the deal happen. No unnecessary wasted time. Good guys. Will buy from them again. Can somebody say mustang GTR3? Holla at a player. wasted time. Good guys. Will buy from them again. Can somebody say mustang GTR3? Holla at a player. More

The staff is excellent at Crossroads Ford! They are always very professional and knowlegeable! I would not consider any other dealer for my sales and service needs! I am very impressed that you are clo always very professional and knowlegeable! I would not consider any other dealer for my sales and service needs! I am very impressed that you are closed on Sunday and thankful for the commercials on tv for our sacred Christian holidays! Keep up the good work! More

Great buying experience. 2nd vehicle bought in 3 months. People at Crossroads Fords are very genuine and very courteous. Yes I would highly recommend this dealership!! Bought my Ford Explorer xlt in April an People at Crossroads Fords are very genuine and very courteous. Yes I would highly recommend this dealership!! Bought my Ford Explorer xlt in April and came back in July and bought a Ford ranger. More

I called the dealership by accident. How many know that it wasn't an accident because God had planned it to be so. I had gotten a car from Crossroads Nissan in 2015 and the transmission messed up. I thou it wasn't an accident because God had planned it to be so. I had gotten a car from Crossroads Nissan in 2015 and the transmission messed up. I thought I was calling the dealership to see if they could trade it in. I called Crossroad Ford and talked to a salesperson who took care of my every need. I was in my car and riding all in one day. Thank you so much. I am having a senior moment, but the salesperson was Black, and his wife work in Henderson at Dr. Cathcart's office. Thank you so much. I am so satisfied with my new car. Blessings More

The service was amazing, Megan is very knowledgeable and will not take Truck anywhere else or deal with any other service Advisor. Her experience will keep me coming back. will not take Truck anywhere else or deal with any other service Advisor. Her experience will keep me coming back. More

This dealership is friendly and professional. They completed all my service needs quickly and done right. Megan and Bert were great to deal even though I bought pre owned elsewhere. I highly recommend completed all my service needs quickly and done right. Megan and Bert were great to deal even though I bought pre owned elsewhere. I highly recommend Crossroads! More

Didn’t have to wait too long for oil change. Waiting area was marked for COVID-19 and waiting area was cleaned. The personnel was courteous and willing to assist. area was marked for COVID-19 and waiting area was cleaned. The personnel was courteous and willing to assist. More

I love the service of this dealer, they helped me to find my truck parts in a easy and fast period of time, special thanks to MR. Tine Hoffman in service department 🌷 find my truck parts in a easy and fast period of time, special thanks to MR. Tine Hoffman in service department 🌷 More

2020 fwd xlt white explorer We being loyal customer of Ford for the last 14 years we started in Georgia and now in North Carolina the employees , the professionalism and they al We being loyal customer of Ford for the last 14 years we started in Georgia and now in North Carolina the employees , the professionalism and they always go and extra mile to please the customer and make it happens. More