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Crosswell Ford

Manteno, IL

Overview
Employees
Reviews
Vehicles
4.8
1,750 Reviews
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222 South Locust Street

Manteno, IL

60950

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Showing 1,750 reviews

November 16, 2025

They are top rated in customer service in my eyes. If we didn't find the deal that we got we would have definitely bought from them. More

by diehardchicago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chipper Crosswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sanfratello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Crosswell Ford responded

Thank you so much for sharing your experience with Taylor Ford of Manteno in Manteno Illinois. We are grateful for your kind words about our customer service and thrilled to hear that our team made such a positive impression during your visit. Even though you found a deal elsewhere, we truly appreciate the opportunity to work with you and hope you will keep us in mind for any future automotive needs. Our team is always here to help and committed to providing an easy and enjoyable experience every time.

November 15, 2025

Miguel made a deal happen that worked for both of us. Very easy to work with. More

by 1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Melia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Crosswell Ford responded

Thank you for sharing your experience. We are glad to hear that Miguel was able to help you find a deal that worked well for you and that the process felt easy. Our team at Taylor Ford of Manteno in Manteno Illinois always strives to provide a smooth and enjoyable experience for every customer. We appreciate you choosing our dealership and look forward to helping you again in the future.

November 14, 2025

The gentleman was very polite and courteous. The service was completed in a respectable time. I was very satisfied. More

by BNEAL99
Recommend Dealer
Yes
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Nov 17, 2025 -

Crosswell Ford responded

Thank you for sharing your experience with us. We are happy to hear that our team was polite and courteous and that your service was completed in a timely manner. Customer satisfaction is very important to us at Taylor Ford of Manteno in Manteno Illinois, and we appreciate you taking the time to let us know how we did. We look forward to serving you again in the future.

November 14, 2025

Friendly service dept. Kept me informed of what they were doing. Had a loaner car ready for me. Completed the job on the same day. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Crosswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Crosswell Ford responded

Thank you for sharing your experience with our team. We are glad to hear that our service department provided friendly and attentive care, kept you updated throughout your visit, and had a loaner vehicle ready to keep your day moving. It is great to know that the work was completed the same day. We appreciate you choosing Taylor Ford of Manteno in Manteno Illinois. Your feedback means a lot to us and we look forward to helping you again in the future.

November 14, 2025

Excellent place to buy a car. You rock Jimmy, Chipper, Nick, and Finance guy! We'll be back! More

by ryanrving26
Recommend Dealer
Yes
Employees Worked With
Jimmy, Chipper, Nick, Finance guy
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Nov 17, 2025 -

Crosswell Ford responded

Thank you so much for the awesome review and for choosing Taylor Ford of Manteno in Manteno Illinois for your vehicle purchase. We are thrilled to hear that you had an excellent experience and that Jimmy, Chipper, Nick, and Tony made everything smooth and enjoyable. Our team works hard to provide a friendly and helpful car buying experience, and it is great to know it showed during your visit. We truly appreciate your support and we look forward to seeing you again when you are ready for your next vehicle.

November 14, 2025

Service is always done on time and correct. The service staff is always polite and respectful to customers More

by BURMEISTERMD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Osterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Crosswell Ford responded

Thank you for sharing this feedback. Everyone at Taylor Ford of Manteno in Manteno Illinois truly appreciates hearing that your service is consistently completed on time and done right. It is great to know that our service team continues to provide polite and respectful care during each visit. We look forward to serving you again and thank you for choosing Taylor Ford of Manteno.

November 14, 2025

Service was great! They really keep your wants in mind! Happy people and I left a happy customer! More

by Jesormom880
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Melia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2025 -

Crosswell Ford responded

Thank you so much for sharing your experience with us. We are thrilled to hear that our team at Taylor Ford of Manteno in Manteno Illinois was able to take great care of you and keep your needs front and center. Our staff works hard to create a friendly and positive environment, and it means a lot to know you left as a happy customer. We truly appreciate you choosing our dealership and we look forward to helping you again in the future.

November 14, 2025

As a former tech at this dealership, I'm familiar with their operation and honesty to their customers. Service department is top of the line, all good people! More

by RUDER360
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Crosswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Melia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sanfratello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2025 -

Crosswell Ford responded

Thank you so much for sharing this feedback. We truly appreciate you taking the time to share your experience as a former technician. Taylor Ford of Manteno in Manteno Illinois is proud to have a service department built on honesty, quality work, and a team of people who genuinely care about our customers. It means a lot to hear that reflected in your review. Thank you again for your support and for recognizing the efforts of our service team.

November 08, 2025

He was very direct and friendly from the beginning to the end. Most experiences buying vehicles can get irritating but not at Taylor Ford . Thanks More

by BRONCOSOX1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Shaqra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Melia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sanfratello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2025 -

Crosswell Ford responded

Thank you for sharing your positive experience with us! We’re happy to hear that our team made the process smooth and enjoyable from start to finish. Providing a friendly and stress-free car buying experience is what we strive for every day at Taylor Ford of Manteno. We truly appreciate your business and hope you enjoy your new vehicle!

November 08, 2025

It was great working with Caitlyn on our used vehicle purchase. I feel we got a really good deal and she was super friendly and helpful. I highly recommend her and the rest of the team at Taylor Ford of More

by ISAAC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chipper Crosswell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shaqra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Osterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2025 -

Crosswell Ford responded

Thank you for sharing your experience and for recommending Caitlyn and our team! We're thrilled to hear that you enjoyed working with her and found a great deal on your used vehicle. Providing friendly, helpful service is what we strive for every day at Taylor Ford of Manteno. We truly appreciate your business and look forward to serving you again in the future!

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