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Crown Acura Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.9
488 Reviews
Call Dealership (804) 887-2849
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8704 West Broad Street

Richmond, VA

23294

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Showing 488 reviews

April 21, 2024

Efficient and friendly. Took the time to explain what they were doing and helped me on a recall. More

by Bdnettem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Matt in Service
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Helpful
April 20, 2024

This dealership provides superior customer service! !! Everyone is welcoming and friendly. I will definitely return for my future car services. More

by krzyfn31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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April 18, 2024

Excellent service as always, great service advisor s, courteous, friendly and knowledgeable.always on time as promised. More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William alford
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April 15, 2024

Very curtious & effecient! I felt as though the young man who met me as I drove in, cared about me & my car👍🏼 More

by hvnly14hgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t catch his name
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April 14, 2024

Sales person, David, was great to deal with, no complaints there. However, during the test drive we noted that there was a severe vibration in the vehicle at idle, spoke to service manager and they More

by rc@56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Burks, Manny Badias
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Apr 17, 2024 -

Crown Acura Richmond responded

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or disappointment you experienced during your recent visit to our dealership. We appreciate your acknowledgment of David's excellent service and are disheartened to hear about the issue with the vehicle. We would be happy to speak with you further about your experience. Please contact me at your convenience to discuss this matter further. Matt Perry, General Manager, 804-273-9633

Helpful
April 08, 2024

Excellent every time I go to them. I have no complaints with the service thank you More

by samirahmartin1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Helpful
April 04, 2024

The staff was caring, professional. and answered all of my questions. I will recommend this dealership. More

by Thankful
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Matt Perry, Wesley Hardaway, Manny Badias
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Helpful
April 04, 2024

My first experience with Crown Acura was pleasant and resulted in me buying a new Acura. Sales rep Jamel listened to what I said I was interested in and was very knowledgeable about Acura models and tri More

by lerrsr
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Jamel Chatman, Manny Badias
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Helpful
April 04, 2024

Everyone at this dealership is so nice and helpful. Every time I get my car worked on they are quick and explain everything very clearly. More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Alford
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Helpful
March 27, 2024

My Service Representative is Mike at Crown Acura. He has always been respectful and goes out of his way to make sure that I am pleased. I always look forward to working with him. He gets 5 stars. More

by bhann57
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike
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Helpful
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