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Crown Acura

Clearwater, FL

4.9
3,533 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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18911 US Hwy 19 N

Clearwater, FL

33764

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Showing 3,533 reviews

December 15, 2020

Beautiful building, good display of car models and very friendly personnel. Sale personnel are knowledge and service techs are very knowledgeable of the product. I will recommend this dealership. More

by Bmurphy132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillian Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Crown Acura responded

Thank you so much for your 5-star review! We appreciate your business and are proud to have earned your excellent feedback! We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that our team may help you with!

December 13, 2020

Had an unexpected service issue related to some work that had been done on my 2011 Acura RDX in July 2020. We were lucky enough to connect with Bart Bartley, service manager. He took care of everything More

by dkg312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Crown Acura responded

Thank you for taking the time to leave us this 5-star review! We are delighted to know that Bart took great care of you and ensured that your visit went as seamlessly as possible! We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!

December 13, 2020

Purchased a used Honda Odyssey for my parents who live out of state. The process was fast and Noah my sales consultant did a great job during the sale. Noah has responded quickly regarding questions with More

by FabianTafurBenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Noble, Noah Craggan
Dec 18, 2020 -

Crown Acura responded

Fabian, Thank you for taking the time to share this positive review and recommendation! We are overjoyed that Noah could be of assistance to you and make your overall experience as efficient as possible! We thank you for allowing us to assist you with this special purchase, and we hope your parents enjoy their new ride!

December 12, 2020

5 STARS... Excellent Staff and Service. The Sales and Leasing Consultant, Gillian, was knowledgable, genuine, and made the entire process a really positive experience. Extremely happy with my purchase a More

by David.Dixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillian Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Crown Acura responded

David, Thank you so much for your excellent review! Your safety and satisfaction are our utmost priorities, and we are thrilled to know how confident you are in our efforts! Offering quality and reliable service is so important to us, and we will certainly provide you with nothing less in the future!

December 12, 2020

As always the service I received at Crown was excellent. My advisor, Julian Bitar goes above and beyond in customer service. He always explains everything and makes it understandable. He takes his time w More

by shardeni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Bitar
Dec 18, 2020 -

Crown Acura responded

Thank you for leaving Julian this excellent review! We are delighted to know that he always takes great care of you and ensures that your concerns are thoroughly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Julian and the team may serve you again!

December 12, 2020

My wife and I were trying our best to escape jumping back into a Mini Van for the third time around. Neighborhood friends recommend the MDX as a great alternative so we met up with Kyle to give it a try to f More

by Gbcarp77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophie, Sales Manager , Kyle Vonnes
Dec 18, 2020 -

Crown Acura responded

Greg, Thank you for taking the time to share this excellent review! We are thrilled that Kyle could be of exceptional assistance to you and your wife and provide you two with the top-notch experience that you so much deserve! We couldn't be more pleased to hear of your satisfaction, and we congratulate you on your new vehicle- on behalf of Kyle and the entire team!

December 11, 2020

Julian Bitar was excellent. Everything was very professional, fast and efficient. The waiting area was comfortable and Julian kept me updated on the progress of the work. The only downside was re More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Bitar
December 08, 2020

Would not recommend this dealership to anyone. I purchased a 2016 Honda Accord v6 with a manual transmission last September 2019. Within the first week I started noticing a high pitched chirping noi More

by MichaelG
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillian Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Crown Acura responded

Mr. Gascoyne, When you first alerted us to the issues your vehicle was experiencing we advised you to take your vehicle, still under manufacturer’s warranty, to the Honda dealer near your location in Kissimmee to have the vehicle inspected and repaired. You told us that the first dealer you went to would not diagnose the problem without a diagnostic fee, which you were unwilling to pay. We advised you to go to a second Honda dealer, and apparently the response was the same. You later returned to the Honda dealer near your home after time had lapsed and they finally diagnosed the problem without incurring the diagnostic fee. Unfortunately, at this point the manufacturer’s original warranty had expired. We believe that we did everything to help you that we could. Sincerely, Darren Hutchinson, General Manager

Jan 05, 2021 -

MichaelG responded

Everything you just responded with is incorrect. The first dealer I took it to told me that if they didn’t find any issues after removing my engine and transmission or if they found an issue that wasn’t under warranty that I would be liable for labor charges. I wasn’t going to pay them over a thousand dollars just to tell me something wasn’t wrong or under warranty. I’ve been willing to drive to your dealership or the Honda dealership near you in Clearwater since the beginning to get this resolved. The second dealership I took it to told me that they could hear the noise but it was the slave cylinder making the high pitched chirping noise. I replaced that part with OEM and did a transmission fluid change and the noise was still 100% present. The dealership misdiagnosed the problem from the beginning. This is not my fault. I’ve been in touch with Gillian Barnes since the absolute beginning. Probably spoke 30 times since I purchased the vehicle. She’s assured me every time that the issue would be resolved and every time I have been let down. I’ve followed every instruction she’s given me and have yet to accomplish anything. And now you’re saying that your dealership has done it’s job and it’s on me? That’s hilarious. Also, I have an extended warranty that came with my car that Gillian assured me would cover the issue if a Honda was unwilling. And of course my extended warranty doesn’t help me either. Glad to know neither Honda nor your dealership will stand behind its product. I will never go back to your dealership or recommend them to anyone. Thanks.

December 07, 2020

Service was on time and waiting area was well set up to accommodate COVID-19 concerns. Julian Bitar was very courteous and carefully reviewed the service work performed and recommendations for additional m More

by ybor256
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Bitar
Dec 11, 2020 -

Crown Acura responded

Thank you for sharing this positive review! We are pleased that Julian could get your automotive needs thoroughly resolved! Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to let us know how Julian and the team may serve you again!

December 05, 2020

Bart does a fabulous job for me everything. He is one of the reasons I come to the dealership. I feel very comfortable with his recommendations. More

by kjohnso8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Crown Acura responded

Thank you for leaving Bart this wonderful review! We are delighted to know that he has your confidence, and that he always takes great care of you and your automotive needs! He will be honored to hear of your very kind words. Please drive safely, and do not hesitate to let us know how he and the team may serve you again.

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