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Crown Acura

Clearwater, FL

4.9
3,476 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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18911 US Hwy 19 N

Clearwater, FL

33764

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Showing 1,389 service reviews

January 10, 2026

The service at Crown Acura was some of the best I ever had and a big part of that was because of John Shaw!. He provided exceptional care and was very detailed on what was needed for my vehicle. More

by gjawien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2026 -

Crown Acura responded

Thank you for your positive review! We are overjoyed that John provided you with thorough and efficient service. It is our pleasure to assist you in any way possible. Safe travels!

January 07, 2026

Love Crown Acura! Quality vehicles and excellent service. My service agent John has been wonderful. Very refreshing. Would definitely recommend Crown Acura! More

by Grayrebekka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2026 -

Crown Acura responded

We’re so excited that you’re loving your experience with Crown Acura, and we’ll definitely let John know how much you appreciated his help. Thanks for the glowing recommendation!

December 12, 2025

John, has great customer service. He was very nice and informative. I appreciate his assistance. More

by Tasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2025 -

Crown Acura responded

Tasha, We appreciate you taking a moment to share your experience. It’s wonderful to know that John delivered excellent customer service and provided the information you needed. Thank you for recognizing his efforts.

December 10, 2025

I have been purchasing and servicing my Acura’s at Crown Acura for more than five years now. John Shaw is my Service Advisor and is always attentive, gets the task done, efficient, and always polite. Thank More

by kimvmcintyre13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2025 -

Crown Acura responded

We sincerely appreciate your long-standing loyalty to Crown Acura. It’s wonderful to know that John Shaw continues to deliver the attentive, efficient, and professional service you’ve come to expect. Thank you for recognizing his efforts and for trusting us with your vehicles.

November 05, 2025

Always a pleasure working with John and the team at Crown Acura. Scheduling service is very convenient, they keep on schedule and review the entire process with you. More

by asaydeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Crown Acura responded

Asaydeh, Thank you for your continued loyalty to Crown Acura! We’re thrilled to hear that John and our team consistently make your service visits convenient, efficient, and transparent. We truly appreciate your kind words and look forward to serving you again!

November 03, 2025

John Shaw always provides the best service whether my vehicle is old or new. I always feel secure in knowing that he will make sure my vehicle is in the best shape it can be in. I highly recommend John S More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Crown Acura responded

Hi Red, Thank you so much for your continued trust in John Shaw and our service team! Whether it’s for your old ride or something new, we’re thrilled to hear that John always ensures you leave feeling confident and cared for. Your recommendation means the world to us!

October 25, 2025

I can not even put into words how much I appreciate everyone at Crown Acura. From Bart Bartley in the service department, JD (John Duenskie) in sales and Jay Rudio in finance they are all so very hones More

by LevasseurKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Duenskie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Crown Acura responded

Bart, JD, and Jay will be so happy to know how much their honesty, kindness, and care meant to you. We’re beyond grateful for your loyalty and your willingness to recommend us to your friends and family. We’re lucky to have customers like you in the Crown Acura family!

October 24, 2025

John in the service center is the nicest guy. Plus he’s honest with timing and quotes. There are never any bait and switches (like what happens at a lot of service center). And, most importantly, More

by Garycmele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2025 -

Crown Acura responded

Gary, We're delighted that John is not only the nicest guy but also completely honest with timing and quotes. Knowing you've never experienced bait-and-switch tactics or had to return for the same repair shows our commitment to quality and integrity. Thank you for calling Crown Acura the best, we appreciate your loyalty and look forward to serving you for years to come!

October 17, 2025

Thanks John for your attention to detail. You always place the customer 1st. Your professionalism is the best. I’ve been a customer for over 10 years. More

by F18engineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2025 -

Crown Acura responded

We’re truly grateful for your 10+ years of trust in Crown and delighted to hear that John’s professionalism, attention to detail, and customer-first approach continue to make every visit exceptional!

September 15, 2025

My service advisor, John Shaw, provided excellent service during my most recent visit. Actually, on all my visits. Thank you. More

by Mkkitchen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Crown Acura responded

Mkkitchen2, Wow, thank you for the awesome feedback! John Shaw always goes above and beyond, and we're thrilled he's made every visit a great one for you. We'll make sure he sees this!

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