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Crown Acura

Clearwater, FL

Overview
Employees
Reviews
Vehicles
4.9
3,471 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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18911 US Hwy 19 N

Clearwater, FL

33764

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Showing 1,385 service reviews

November 05, 2025

Always a pleasure working with John and the team at Crown Acura. Scheduling service is very convenient, they keep on schedule and review the entire process with you. More

by asaydeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Crown Acura responded

Asaydeh, Thank you for your continued loyalty to Crown Acura! We’re thrilled to hear that John and our team consistently make your service visits convenient, efficient, and transparent. We truly appreciate your kind words and look forward to serving you again!

November 03, 2025

John Shaw always provides the best service whether my vehicle is old or new. I always feel secure in knowing that he will make sure my vehicle is in the best shape it can be in. I highly recommend John S More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2025 -

Crown Acura responded

Hi Red, Thank you so much for your continued trust in John Shaw and our service team! Whether it’s for your old ride or something new, we’re thrilled to hear that John always ensures you leave feeling confident and cared for. Your recommendation means the world to us!

October 25, 2025

I can not even put into words how much I appreciate everyone at Crown Acura. From Bart Bartley in the service department, JD (John Duenskie) in sales and Jay Rudio in finance they are all so very hones More

by LevasseurKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Duenskie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Crown Acura responded

Bart, JD, and Jay will be so happy to know how much their honesty, kindness, and care meant to you. We’re beyond grateful for your loyalty and your willingness to recommend us to your friends and family. We’re lucky to have customers like you in the Crown Acura family!

October 24, 2025

John in the service center is the nicest guy. Plus he’s honest with timing and quotes. There are never any bait and switches (like what happens at a lot of service center). And, most importantly, More

by Garycmele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2025 -

Crown Acura responded

Gary, We're delighted that John is not only the nicest guy but also completely honest with timing and quotes. Knowing you've never experienced bait-and-switch tactics or had to return for the same repair shows our commitment to quality and integrity. Thank you for calling Crown Acura the best, we appreciate your loyalty and look forward to serving you for years to come!

October 17, 2025

Thanks John for your attention to detail. You always place the customer 1st. Your professionalism is the best. I’ve been a customer for over 10 years. More

by F18engineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2025 -

Crown Acura responded

We’re truly grateful for your 10+ years of trust in Crown and delighted to hear that John’s professionalism, attention to detail, and customer-first approach continue to make every visit exceptional!

September 15, 2025

My service advisor, John Shaw, provided excellent service during my most recent visit. Actually, on all my visits. Thank you. More

by Mkkitchen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2025 -

Crown Acura responded

Mkkitchen2, Wow, thank you for the awesome feedback! John Shaw always goes above and beyond, and we're thrilled he's made every visit a great one for you. We'll make sure he sees this!

September 11, 2025

John Shaw is always amazing and does everything in his power to help reduce costs to me (utilize warranty) while ensuring my car is well maintained. Thanks John and Crown Acura! More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2025 -

Crown Acura responded

Anna, Thank you for recognizing John’s dedication to both quality care and cost savings. We’re delighted to hear that he continues to provide excellent service while ensuring your vehicle is well maintained. We’ll be sure to share your appreciation with him!

September 09, 2025

John Shaw provided excellent customer service as scheduled in the time frame proposed. Thank you for a job well done. More

by acura333
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2025 -

Crown Acura responded

John and our team work diligently to give our customer quick and quality service on their vehicles so that you can feel confident visiting us for any of your vehicle care! We thank you for your review and hope to be of service to you in the future.

August 09, 2025

John Shaw of Crown Acura provides excellent service. He schedules according to. Red and oversees everything the customer needs. More

by jds5754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Crown Acura responded

Jds, Thank you for your feedback! We’re glad to hear that John consistently provides excellent service. We’ll be sure to share your kind words with him, and we look forward to assisting you again!

July 02, 2025

My service advisor (John Shaw) was professional, knowledgeable, honest and responsive! I can’t say enough good things about the service I received at Crown Acura!! More

by Kiersten C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

Crown Acura responded

Kiersten, we are so pleased to hear how professional, knowledgeable honest and responsive John was while servicing your vehicle. We expect nothing less. We appreciate you choosing Crown Acura for your vehicle's service and look forward to assisting you when the time comes. Safe travels, until we meet again.

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