Crown Acura - Service Center

Multiple services completed Tina Arendes our service rep was great and very helpful. She made sure our car was well taken care of and all of the services were completed to our sa Tina Arendes our service rep was great and very helpful. She made sure our car was well taken care of and all of the services were completed to our satisfaction. More

Oil change I went in for an oil change/tire rotation and was in and out in less than an hour! John Shaw was friendly and told me I would be done in an hour or he I went in for an oil change/tire rotation and was in and out in less than an hour! John Shaw was friendly and told me I would be done in an hour or he would give me a loaner because I had to be at work. The atmosphere in the service center cannot be compared to waiting at one of those "drive through" oil change service centers. More

Brian Clsusen and Tina Brian Clausen is always so professional and helpful when i have questions about my TLX service. He always has a smile on his face and really cares abo Brian Clausen is always so professional and helpful when i have questions about my TLX service. He always has a smile on his face and really cares about his customers. I had my first interaction with Tina this weekend and she was great also! Thanks to both of you! I appreciate all your help! More

Bart to the rescue! I recently had to take my wife's TSX in for an airbag recall. During the repair a screw was snapped off and therefore a 1 hour job was going to run i I recently had to take my wife's TSX in for an airbag recall. During the repair a screw was snapped off and therefore a 1 hour job was going to run into a second day while a new airbag could be delivered and installed. I was less than enthused with this happening but Bart stepped right up. He got me into a loaner car quickly and told me he'd call me when the part was in the following day. The next morning Bart called and told me that he was tracking the part and when it was supposed to be delivered. He called me again when it was delivered to Crown Acura. He called me again when my car was ready. He made a less than ideal situation much easier to handle and he had my car washed on top of that. Thanks Bart! More

Customer centered service I have had excellent experience with service for my 2015 Acura RDX at Crown Acura--in spite of the agency undergoing a complete renovation. Just toda I have had excellent experience with service for my 2015 Acura RDX at Crown Acura--in spite of the agency undergoing a complete renovation. Just today I took it in for an oil change and was made to feel like a queen---on a budget. John Shaw was very conscious of trying to get me the best price for the service we needed. He made the whole process of checking in and checking out go very swiftly and easily. Their philosophy and tradition is to do much more servicing than repairs which fits in perfectly with my philosophy; get the oil changes done when needed and at the same time---so I only have to take it in one time rather than several---have various repairs in anticipation of things breaking or wearing out. I probably could have gotten another 1,000 miles out of my tires, but I went ahead and had them replaced so I don't have to worry about the inconvenience of flats. John Shaw More

Out of town emergency On my way to the Tampa area from Atlanta, my check engine light came on. I did a quick search for Acura dealerships in the Tampa area, and Crown Acur On my way to the Tampa area from Atlanta, my check engine light came on. I did a quick search for Acura dealerships in the Tampa area, and Crown Acura came up. I called and they were able to get me an appointment for later that afternoon. Brian Clausen was my service guy, and he was excellent. He put my mind at ease, and made sure that he took care of a few recall issues that were outstanding on my TL. He arranged a shuttle to the beach for me and my friends. One of the parts i needed wouldn't be available until I was already back in Atlanta, so Brian checked to make sure it was okay for me to drive home. When we returned, he got all of the paperwork ready for me to take back to my dealership in Atlanta to make that process as easy as possible. He's great! More