Crown Acura - Service Center

Easy and Fast Made an appointment for an air bag replacement under recall. and everything went very smoothly. John Shaw was clear in what work would be done and it Made an appointment for an air bag replacement under recall. and everything went very smoothly. John Shaw was clear in what work would be done and it was completed before the deadline. Walked me out to the car afterwards and all dealings were cordial. Hot baked cookies in the waiting room. Didn't even finish the crossword puzzle before the car was ready. Good Job! More

From service to new lease We originally met with Brian to help us rectify a warranty issue that our original dealer continued to screw up. After dealing with so many issue wit We originally met with Brian to help us rectify a warranty issue that our original dealer continued to screw up. After dealing with so many issue with the previous dealership, I swore I would never buy another Acura. While service had our TLX we went car shopping, my lease was almost up and we were near a few dealerships I was interested in. Within an hour our car was fixed and I was amazed because I had taken my car to my previous dealership 3 times and they had not figured out what was wrong (tighten bolts!). My husband talked me into test driving a new Acura so Brian introduced us to Gillian. She was awesome and because of the positive experience I had with her and Brian we traded in our leased Acura in for a new Acura. Gillian stayed in contact with us during the next few days without being annoying. She let us make our own decisions and supported them. When we finally decided on what we wanted they worked out a great price and we leased a new Acura. More

Rview with John Shaw I had a very good experience as always at Crown Acura. Everyone is very helpful and pleasant. I feel very comfortable using your service department. I had a very good experience as always at Crown Acura. Everyone is very helpful and pleasant. I feel very comfortable using your service department. More

John Shaw is always professional, friendly, and communicates well. Service is extraordinary and I highly recommend this dealership. The recall and service was is always professional, friendly, and communicates well. Service is extraordinary and I highly recommend this dealership. The recall and service was dealt with in a timely manor. More

Quality Professional Service Brian Bennet is one of your newer service reps., but you wouldn't know it from the level of commitment to quality service that he exhibits. You are in Brian Bennet is one of your newer service reps., but you wouldn't know it from the level of commitment to quality service that he exhibits. You are indeed fortunate to have someone of Brian's caliber on your staff. More

Excellence is Their Trademark Excellent service is their trademark. It's always a pleasure to deal with Crown Acura. From sales to service, they take care of the little details tha Excellent service is their trademark. It's always a pleasure to deal with Crown Acura. From sales to service, they take care of the little details that make a huge difference. More

Customer Serivce and John Shaw John Shaw is the Customer Service contact. We have worked with John for 14years and am please with all of the knowledge and help he has given us. Joh John Shaw is the Customer Service contact. We have worked with John for 14years and am please with all of the knowledge and help he has given us. John always makes sure that the work is properly done. More

Customer Service The customer service that I experienced was excellent. Christopher Sanborn and his team did a great job and took good care of me. I was hurt in Afgh The customer service that I experienced was excellent. Christopher Sanborn and his team did a great job and took good care of me. I was hurt in Afghanistan and walk with a cane but Chris went out of his way to make sure I was comfortable and taken care of. More