Crown Acura - Service Center

Because of John Shaw's reputation we patronize this dealership and of course we own an Acura. We have had nothing but great service from John and the service technicians. Every one is friendly and ac dealership and of course we own an Acura. We have had nothing but great service from John and the service technicians. Every one is friendly and accommodating. MaryAnn & Jack Beckley More

While having an unexpected service on my car today it was nice to spend some time talking to John Pearson at Crown Acura. He guided me through purchase of my first Acura four years ago and third Honda vehic nice to spend some time talking to John Pearson at Crown Acura. He guided me through purchase of my first Acura four years ago and third Honda vehicle over the last 22 years. His knowledge and expertise is second to none. I look forward to my next purchase, though it may be a while before I upgrade. I still am enjoying the one I have now. (Waiting for the TLX) I will certainly return to make my next purchase with him. About the unexpected visit, I had developed a strange rattle noise in the rear of the car. I am pretty sure that it has to be a nightmare for a service technician to locate strange noises heard by the driver. Dan Victory and the service team were able to isolate the noise and correct it without much of a wait. Dan and the service team have always been top notch when it comes to keeping my vehicle running like new. More

Crown Acura has an outstanding staff in their service department. I always deal with Dan Victory who has always gone above and beyond in a fair professional manner to take excellent care of my 2005 Acura department. I always deal with Dan Victory who has always gone above and beyond in a fair professional manner to take excellent care of my 2005 Acura TL. Dan is a valuable asset to the company as well as his customers.Tim the service portor is a just outright good person who is the first person you see in the service department and who enjoys brighting up people's day,alot of bad negative people could take lessons from Tim on how to be a good person. TIM ROCKS AND SO DOES DAN VICTORY, IF YOUR IN SARASOTA RATHER THAN GOING TO GETTEL ACURA ITS WORTH THE DRIVE TO CROWN ACURA, you will be treated in and taken care better than Gettel could even try their best.Crown has one the best service departments Ive ever dealt with. More

I leased my Acura MDX because of the great service I received from John Shaw. He is very knowledgeable, courteous, and customer service oriented. I have worked w/ him for over 4 years. He always explain received from John Shaw. He is very knowledgeable, courteous, and customer service oriented. I have worked w/ him for over 4 years. He always explains the service needed very well. He is the main reason I am considering leasing another MDX later this year. More

I give this dealership the highest possible scores because of my experiences I've had with service associate Dan Victory. Since day one Dan has always provided me with the highest level of customer se because of my experiences I've had with service associate Dan Victory. Since day one Dan has always provided me with the highest level of customer service. I always feel comfortable taking my vehicle there and always look forward to working with him. He is very trustworthy. More

John is superb in providing advice and being a customer advocate. He always finds a way to assist when I've reached out to him for the unexpected service calls as well as the regular check ups. He per advocate. He always finds a way to assist when I've reached out to him for the unexpected service calls as well as the regular check ups. He personifies Acura and the Crown team. I can see why they have such a great reputation!!! It's truly a pleasure to have John there as my Service Advisor. More

I just purchased a brand new Acura RDX and came back for my 30 day pit stop (what a cool service!). John was very accommodating to my schedule. He saw me on time and made sure I got out of there when I need my 30 day pit stop (what a cool service!). John was very accommodating to my schedule. He saw me on time and made sure I got out of there when I needed to so I could make another appointment. THANK YOU! :) Always a friendly, great experience when I go in. More

I made a call about getting my car checked out (light came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting i came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting it all taken care of. I waited a bit until he came back with the diagnostic report and he said it was something covered under warranty but they needed to order a part. It would be in the following day and he asked if I would like a loaner. I opted for it out of convenience and received a call the following day asking if I wanted to come up later that afternoon or the following morning. If I wasn't out and about already I would have waited, but I figured I might as well head over. I got there a bit earlier than expected (trying to avoid traffic) and waited to fill out my papers and get my keys. Bart made my experience painless, but then again every service employee at Crown has been pleasant to work with. More

The Crown Acura service department has been a pleasure to work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to wo work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to work with. Particularly important to me is that the service department has been able to accommodate my hectic schedule with an occasional last minute service or loaner vehicle when a more lengthy maintenance visit is required. The customer service has been outstanding. As a result, I have not had the car serviced at any other location since purchasing the car new at Crown in 2009, The whole team has gone above and beyond to earn my business and loyalty. More

I've been going to Crown for many years for service for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains everything before and after every vehicle service. I have 2 other Acura dealers that are much closer to my home but I choose to make the 1 hour drive each way to Crown solely because of Jphn Shaw and the service team!!! The quality of service one of the main reasons I now own 4 Acuras and have recommended them to all of family and friends!!! More