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1,376 Reviews of Crown Acura - Service Center
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March 31, 2023
Thank you Logan and Jeremy with Crown Acura for following through and providing excellent customer service. My car is always left clean and vacuumed after any maintenance. When I did not have time to wait through and providing excellent customer service. My car is always left clean and vacuumed after any maintenance. When I did not have time to wait for a wash, my service advisor Logan let the service department know that I’d be coming in at a later date when he was on vacation to receive my complimentary wash. Not only did he let them know I was coming, but when I was late, Jeremy reached out to let me know that the offer still stood, and they’d be happy to accommodate me whenever I had time. Excellent follow through from both service advisors. More
by Nbholmes
March 30, 2023
Clean, nice facilities and great service at this dealership. I always feel well taken care of there. Logan is super nice and very helpful with any questions you have. dealership. I always feel well taken care of there. Logan is super nice and very helpful with any questions you have. More
by kfsp302
Employees Worked With
March 30, 2023
Logan in the service department is great! He was very helpful and my service was completed faster than promised. Thank you Logan!! He was very helpful and my service was completed faster than promised. Thank you Logan!! More
by LiseM
Employees Worked With
March 30, 2023
My Battery was completely dead and I am new to this area John Shaw was unbelievably kind and extremely helpful… He looked up my name calmed my fears and told me I had warranty on the Battery, the friendline John Shaw was unbelievably kind and extremely helpful… He looked up my name calmed my fears and told me I had warranty on the Battery, the friendliness of Crown Acura has me coming back to buy a car for my daughter. Thank you John Shaw!! More
by Margie
Employees Worked With
March 27, 2023
I have leased & used Acura service department for over 20 years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown Acura. You will see me again when I need to lease or get my car serviced. More
by gkholman
Employees Worked With
March 24, 2023
The service dept could not have been more unhelpful with the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with t the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with their newborn I could find the warranty details and none of the service managers would help me do anything. I finally contracted my original dealer who gave me the details. Eventually Bart called them and arranged the paperwork after asking me if I could pay for it first! So much for customer profiling ! As I said I had been up all night with a new horn I had all 4 tires replaced but rest assured I will never return to this dealership They made me feel completely irrelevant More
by lizcoenbrink
March 22, 2023
I’m new to the area and will definitely return here for my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! More
by Warren
Employees Worked With
March 16, 2023
The Crown Acura Service Department is amazing, again. I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling properly! I then sent an email to John Shaw the service manager and friend, and the moment I released the send button, he calls me! He had the appointment in front of him, and as usual very friendly, he would expedite whatever was needed! The car was brought in, they found the ac condenser with a leak, ordered it, and a day later I had the car back, with a full hand car wash, and ICE COLD AC in our 90deg temperatures! The cappuccino machine helped too, in the cafe! With my HVAC background, I asked John some pertinent technical questions and he was able to answer every one of them, spot on, and I was VERY impressed in what they did, step by step, and very pleased! Thank you John Shaw, as YOU will are my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or an RDX!......Thanks again.....Larry More
by Larry
