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Crown Acura - Service Center

Clearwater, FL

5.0
1,371 Reviews

1,371 Reviews of Crown Acura - Service Center

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March 27, 2023

I have leased & used Acura service department for over 20 years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown More

by gkholman
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

The service dept could not have been more unhelpful with the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with t More

by lizcoenbrink
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Bartley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Barry
Mar 31, 2023 -

Crown Acura responded

TO: Lizcoenbrink Thank you for sharing your experience and taking my call on Friday to discuss what happened in more detail, and thank you for understanding that our service advisors did not profile you but were busy during your walk-in. I have discussed this with our service advisors, and I will discuss it with the General Manager to determine the next steps for further training for our staff to ensure we acknowledge our customers' presence during our busy times. Feel free to reach me anytime if you want to discuss this further. We look forward to your next visit and allowing us another chance to prove our commitment to providing all customers with an excellent experience. Sincerely, Alan Viera Service Manager

March 22, 2023

I’m new to the area and will definitely return here for my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! More

by Warren
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2023

John Shawn was able to explain all the details about my car and went the extra miles to ensure I understood the information. More

by Jay
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2023

The Crown Acura Service Department is amazing, again. I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling More

by Larry
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sophie
March 14, 2023

John Shaw always makes my visits quick, stress free & is always so kind & courteous with a smile on his face. Customer service like his is what brings me back! More

by Brittany Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2023

Great first impression. Service was fast. Bart was excellent and helpful. I will definitely be back. More

by LR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

I took my RDX in for service today. Logan was my technician and he did not disappoint. He was very nice and personable, very knowledgeable. I was able to get in and out in record time. More

by Krista C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Duncanson is the best too!
February 28, 2023

Logan was great to work with servicing my 15 year old Acura. Nice comfortable facilities. More

by Heather S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

John shaw provided me with excellent service once again this week. He's always so professional and makes sure every detail is taken care of. More

by Samsam22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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