Crown Acura - Service Center

What can I say about Bart Bartley in the Crown Acura service department. He is a true professional when you deal with him. Does not oversell the services they offer. Will generally tell you what should service department. He is a true professional when you deal with him. Does not oversell the services they offer. Will generally tell you what should be done on your car and you make the decision to have it done. He gets your car back for service and gets it done as fast as possible especially if you are waiting. I highly recommend Bart as a service write up person at Crown Acura More

Thank you Bart Bartley. Bart has been my service advisor for many years. He is great at managing expectations and offering options and advice on services. My most recent wor Bart has been my service advisor for many years. He is great at managing expectations and offering options and advice on services. My most recent work was warranty related. The scheduling and loaner accommodations Bart provided exceeded my expectations. CR More

I am writing this review regarding the car service center and the disappointing experience I received while getting my car serviced on Friday 1.13.22. I have been a loyal customer for over 10 years and cur and the disappointing experience I received while getting my car serviced on Friday 1.13.22. I have been a loyal customer for over 10 years and currently lease 2 cars from the Acura of Pembroke Pines. I have always received exceptional customer service at the Acura of Pembroke of Pembroke Pines but this was not the case at Crown Acura. My appointment was for an oil change and tire rotation which I was told would be $119 at no point was I told that any additional costs or services would be needed on my car, so I was totally taken back and caught off guard when I was told that the total was $393. When I asked why the total was so much more, I was told that is what I initialed for without any explanation of the 4 additional services performed as well as the additional cost of the services. I have 6 months left on my lease and plan to turn in my car in 2 months so I would not have approved to incur theses additional costs at this point in my lease. I reached out and left a message with customer service representative on Friday 1.13.22 but have yet to receive a courtesy call back. as well as emailing the GM of the dealership on Monday 1.16.22 and again have yet to receive any response. More

John Shaw was superb through the entire process of getting my acura 2014 RLX vehicle fixed. I would rate him 5 stars out of 5. Thank You John for everything. Mary Dougherty getting my acura 2014 RLX vehicle fixed. I would rate him 5 stars out of 5. Thank You John for everything. Mary Dougherty More

Always take my vehicle for service here and John explains everything thoroughly. Advises me of what is needed or recommend. Gives me updates and get checked out in a timely manner. Easy and efficien explains everything thoroughly. Advises me of what is needed or recommend. Gives me updates and get checked out in a timely manner. Easy and efficient, very happy with service. More

John Shaw has been my main contact person in the service department and has been great to work with. He always gets back to me in a timely manner and sends me periodic updates on the status of my car. department and has been great to work with. He always gets back to me in a timely manner and sends me periodic updates on the status of my car. More

Bart provided outstanding service managing my maintenance appointment. He communicated timely and often and made sure all my questions were answered. Definitely recommend him for all your car service needs appointment. He communicated timely and often and made sure all my questions were answered. Definitely recommend him for all your car service needs. More

My recent regularly scheduled service was a prime example of what excellent customer service is all about. My service repreasentative Bart Bartley greeted me on arrival, explained in detail what this serve w of what excellent customer service is all about. My service repreasentative Bart Bartley greeted me on arrival, explained in detail what this serve would entail, and gave me an estimated completion time, which was right on the mark! Crown Acura is indeed fortunate to have someone like Bart Bartley on their service staff. More

John Shaw has been my service advisor for over 20 years. He's the main reason I keep returning. Very honest. something you don't normally say about a dealership, right? He's the main reason I keep returning. Very honest. something you don't normally say about a dealership, right? More

It was a pleasure to have the services done on my 2022 MDX. John Shaw is a professional and always ensures our services are completed in a timely manner. Way to go John!! MDX. John Shaw is a professional and always ensures our services are completed in a timely manner. Way to go John!! More