Crown Acura - Service Center

I have been servicing all my Acura Cars with this dealership for many years. My Service Advisor is John Shaw, John goes above and beyond every time to make sure our Acuras are always running smooth dealership for many years. My Service Advisor is John Shaw, John goes above and beyond every time to make sure our Acuras are always running smoothly. He is friendly, professional, and flexible with our tough work schedules to fit us in a timely manner. Always a pleasure to see John, and work with him! More

John Shaw went above and beyond my expectations! It was a Saturday morning and the service dept. was booked solid. I arrived 10 minutes before they opened hoping to get squeezed in but fully expecti It was a Saturday morning and the service dept. was booked solid. I arrived 10 minutes before they opened hoping to get squeezed in but fully expecting to leave my car until Monday and was actively looking for a rental car. John said "if you can be patient with me, I will see what I can do." I resigned myself to hanging out for a few hours waiting for the diagnosis and headed to the lounge. I was stunned when not 30 minutes later, John came out with a smile on his face and told me my car was almost done. I was out the door with my battery replaced (that's all it was) and even had the oil changed in a little over an hour. I cannot thank John enough for saving my weekend and the upcoming Monday (work day). I have been a client of Clearwater Acura since 2008 and wouldn't consider going anywhere else. Kudos, gratitude and a HUGE THANK YOU! More

I have been seeing John Shaw for 15 years for service on both my Acura cars. Always very friendly, professional and helpful. I trust him completely and I always make sure that I can see him for all my car both my Acura cars. Always very friendly, professional and helpful. I trust him completely and I always make sure that I can see him for all my car needs. Always a great experience. More

I hate my car. I braced myself for a new transmission even while I hoped it was just a sensor. I showed up for the appointment with a laptop expecting to spend the I braced myself for a new transmission even while I hoped it was just a sensor. I showed up for the appointment with a laptop expecting to spend the entire day at the dealership (because that’s how long repairs ‘usually’ take, right?). I was out of there in an hour without a penny out of pocket! John Shaw was my service advisor and he discovered that my vehicle still had an active drivetrain warranty so the transmission flush and computer reset (which was all it needed) was free! He even lent me a coat because I was cold. There was fresh coffee, water, wifi…could have stayed there working all day but didn’t have to and I’m grateful! And I hate my car a little less 😊 More

John Shaw is just always there for me. For the second time in 2 months I had nails in rear tires. John made sure to take care of my problem, and checked my account and saw that I had bou For the second time in 2 months I had nails in rear tires. John made sure to take care of my problem, and checked my account and saw that I had bought tire insurance. Hence, I had a new tire, AND at no cost to me. He's always pleasant and has a great sense of humor, too. More

The service department at Crown Acura is top notch. Logan Lane took good care of me and my SUV. Not only was it ready early, but they also washed and vacuumed it as well! Logan Lane took good care of me and my SUV. Not only was it ready early, but they also washed and vacuumed it as well! More

Thank you John Shaw for the fast, friendly and excellent service I received on Wednesday morning of June 29th. John made sure my problem was taken care of and had me out quickly. service I received on Wednesday morning of June 29th. John made sure my problem was taken care of and had me out quickly. More

Completed car service as promised. Logan Lane was professional, accommodating and sent text as expected Logan Lane was professional, accommodating and sent text as expected More

Bart Bartley at Crown Acura was great to work with! Great people and great service! Great people and great service! More

FAST AND COURTEOUS Thank you so much John Shaw for your usual stand out friendliness, integrity and exemplary customer service on Wednesday afternoon 22 June. Brought my RDX in for its scheduled A1 service usual stand out friendliness, integrity and exemplary customer service on Wednesday afternoon 22 June. Brought my RDX in for its scheduled A1 service and John ensured it was quickly brought to the technician. It needed a right tire alignment and John again made sure it was done quickly. Amazingly, the entire service took barely an hour! Also, a special thank you to Bart as well for pinch-hitting when I first arrived while John was finishing up with another customer. Bart helped get the service paperwork started for John. Truly, another terrific experience with John and the team at Crown Acura. More