Crown Acura - Service Center

Sorry this is so long, but the story reveals the exceptional relationship my wife and I have established with Bart Bartley at Crown Acura. We moved to St Petersburg, FL in 2011 and had been in his h exceptional relationship my wife and I have established with Bart Bartley at Crown Acura. We moved to St Petersburg, FL in 2011 and had been in his hands until last year, bringing him our 2010 TSX and 2013 TL (which we bought in 2019). This past October we moved to Port Charlotte. Unfortunately, since Crown is now nearly 100 miles away, we opted to start taking our cars to Gettel Acura in nearby Sarasota much to our dismay at losing Bart. He'd been like family to us and had taken superb care of our vehicles always giving sound advice on what services to render and what not to. Back in November the battery died in the TSX (a common occurrence in hot humid Florida), but when I jumped it in order to get it to an auto parts store to replace the battery the car alarm kept going off (something that had never happened before). I poured through the manual to find out how to override the alarm and got nowhere, then YouTubed it but, surprisingly, also found no answer. I called Gettel next and spoke with the service person I had just seen the previous month for the first time, but he told me I'd have to bring it in so they could run diagnostics which would end up costing $135.00 (not to mention the $100.00 tow charge because their dealership was outside AAAs free towing range). I was shocked and disheartened and asked him if there was another option. He insisted there wasn't. I hung up and immediately called Bart. He said, "No, that's not right. All you have to do is jump the battery and then stick your key in the driver's door lock and turn it twice." I did this and it saved us probably $235.00. Either Gettel is incompetent or they wanted our money. Needless to say we have returned to Bart and Crown Acura despite the distance. That's a testimony of Bart Bartley's character and his knowledge. He's the best at what he does and he's the best experience we have ever had with vehicle service. He cares about his customers like no one else. I wholeheartedly recommend him to anyone looking for a competent and devoted service person. More

Excellent service department and advisor, Bart Bartley. Always friendly, helpful and prompt. Would buy from dealership and use their service department again. Always friendly, helpful and prompt. Would buy from dealership and use their service department again. More

It has been a pleasure working with Bart Bartley at the service department. He always makes sure to go the extra mile. Always corteous and thoughtful detail oriented. service department. He always makes sure to go the extra mile. Always corteous and thoughtful detail oriented. More

As everyone knows it’s not fun taking your car in for service. That changed for me when I started taking my MDX to Crown Acura. John Shaw always makes my visit enjoyable as possible. He’s pleasant, manne service. That changed for me when I started taking my MDX to Crown Acura. John Shaw always makes my visit enjoyable as possible. He’s pleasant, mannerly and knowledgeable. I trust his advice and know that my car will be in the best performing condition when I leave. John and the good service technicians are the reason , I keep returning. As John always says “ It’s My Pleasure “. He’s outstanding. More

Logan Lane always helps me at Crown Acura…. .last time tire rotation and oil change…time before new battery. It’s always quick and easy! I love the service at Crown. It spoils you! Enjoy the .last time tire rotation and oil change…time before new battery. It’s always quick and easy! I love the service at Crown. It spoils you! Enjoy the car washes too!! Pat Rowe More

The Crown Acura Service department is amazing and provides excellent customer service. They do great work and make your auto service needs seamless. provides excellent customer service. They do great work and make your auto service needs seamless. More

The dealership was very clean and everyone I came in contact with was very friendly. I am very thankful to Scott Martin for referring to go to Crown Acura-as I am new to the area, and to Logan Lane for contact with was very friendly. I am very thankful to Scott Martin for referring to go to Crown Acura-as I am new to the area, and to Logan Lane for assisting me and taking great care of me when I dropped off my vehicle. More

I always have a positive and straight forward experience when I go in for my required services with Bart. when I go in for my required services with Bart. More

I deal with John shaw he was excellent customer service the service was on top notch and I would recommend it to anyone that needs to get the job done through him an Acura the service was on top notch and I would recommend it to anyone that needs to get the job done through him an Acura More

I had a great experience with the service on my Acura MDX. Bart Bartley provided a great overview estimate when I dropped it off, and he kept me well apprised of issues discovered. I never felt pressur MDX. Bart Bartley provided a great overview estimate when I dropped it off, and he kept me well apprised of issues discovered. I never felt pressured and there were no surprises when I picked up the vehicle. It had been cleaned, and all the issues resolved. I left with a detailed report outlining the work and charges. Great service, keep up the good work. More