Crown Acura - Service Center

The service I receive from Crown Acura was excellent!! I had the pleasure of dealing with John Shaw who was very professional & courteous & made my visit great!! Thank you again John Shaw for everything. had the pleasure of dealing with John Shaw who was very professional & courteous & made my visit great!! Thank you again John Shaw for everything. More

Excellent. Bart is awesome, Left the car overnight . Bart called me to report the recommended maintenance from the technician. Called me the same day to report car was ready called me to report the recommended maintenance from the technician. Called me the same day to report car was ready More

10/10 stars! This dealership, service department, and specifically John Shaw are top notch. My problem was identified quickly and fixed and best of all, under warranty. John Shaw, my service advisor, was specifically John Shaw are top notch. My problem was identified quickly and fixed and best of all, under warranty. John Shaw, my service advisor, was professional, knowledgeable, efficient, and friendly. Crown Acura is lucky to have him. What a pleasant experience! More

I was very impressed with all the work done on my car.Excellent job and very satisfied with the customer service I received and also very friendly, thanks. car.Excellent job and very satisfied with the customer service I received and also very friendly, thanks. More

Purchased advance running boards 7/01/21.Julian Bitar Purchased advance running boards 7/01/21. Julian Bitar service advisor friendly and knowledgeable. Julian was also very efficient and detailed ,prov Purchased advance running boards 7/01/21. Julian Bitar service advisor friendly and knowledgeable. Julian was also very efficient and detailed ,providing me with updates on time frame of completion of job. More

Logan Lane in the service department was very helpful and great to work with! He made sure there was a loaner car available for me when I dropped mine off for diagnostics and service. He kept me informed thr great to work with! He made sure there was a loaner car available for me when I dropped mine off for diagnostics and service. He kept me informed throughout the repair process which took several days. More

Service is what sells and have always had a good experience with Crown Acura's service dept. I have worked with Julian Bitar the last few times and he is excellent - very attentive and always keeps experience with Crown Acura's service dept. I have worked with Julian Bitar the last few times and he is excellent - very attentive and always keeps you apprised of what is happening and the costs. Makes everyone feel like they are his only customer at the time. Would highly recommend Crown and Julian. More

Logan Lane was our service advisor - we had our two Acura 2020 RDxs in for routine maintenance Oil change & Tire Rotation - as always he did an excellent job as our service advisor and really appreciate his 2020 RDxs in for routine maintenance Oil change & Tire Rotation - as always he did an excellent job as our service advisor and really appreciate his efforts! More

Although I was living in Missouri when I bought my ILX, I won't go anywhere but here to have it serviced. The crew that greets you, whether you have a scheduled appointment or simply show up, is very profes won't go anywhere but here to have it serviced. The crew that greets you, whether you have a scheduled appointment or simply show up, is very professional and efficient. Bart, my go-to service person, takes the information he needs, looks I've described or invites me to sit in one of three sitting areas while the oil is changed. Coffee is provided at a self-serve station and yummy cookies were available before Covid. Hated to see those go away! When the car is ready I'm informed and all paperwork is completed and folded neatly into an envelope for me to keep in my records. It all runs seamlessly from this customer's observation. Kudos to management for hiring all the right people and keeping it all running smoothly! More

This is the only dealer that I go to for service. I drive 1 hour because service matters to me that much. Bart Bartley is the service advisor you want to ask for. He honest and genuinely cares. He not only d 1 hour because service matters to me that much. Bart Bartley is the service advisor you want to ask for. He honest and genuinely cares. He not only did not upsell me but he down sold me on a service I thought I needed but didn’t need. I am always satisfied with Bart and the service at Crown Acura! Also, how cool is the name Bart Bartley! More