Crown Acura - Service Center

Julian Bitar was very courteous friendly & Knowledgeable. He was very helpful Julian answered all my questions. I would recommend Julian to my friends The shop was very clean Knowledgeable. He was very helpful Julian answered all my questions. I would recommend Julian to my friends The shop was very clean More

I have been a customer for over 13 years and have always received great service. John Shaw is my service rep and is the reason I will never get my car serviced anywhere else. Phenomenal customer service! received great service. John Shaw is my service rep and is the reason I will never get my car serviced anywhere else. Phenomenal customer service! More

I live in Virginia. My family and I were headed to Marco Island for our first family vacation since the pandemic and along the way, I started experiencing a strange vibration and noise in my 2014 MDX which Island for our first family vacation since the pandemic and along the way, I started experiencing a strange vibration and noise in my 2014 MDX which was later diagnosed as a bad front wheel bearing. Very stressful to be sure as we are far from home and this would certainly have led to a bad situation on the highway somewhere. I called Crown Acura, spoke to service advisor Bart Bartley and he brought me in. To say that he was the consummate professional is an understatement. I know how tough it is right now to get parts, with so many being on back order due to the pandemic, but Bart figured out a way to get both the bearing and a rusted out ABS sensor changed. He saved us and our family vacation and I really can’t thank him and you all enough for getting me out of a bind. Thanks Bart and Crown Acura for taking such great care of a customer who could never possibly be a repeat customer. More

Wonderful and great service was out of there in the time that was told to me service with a smile and respect always friendly great that was told to me service with a smile and respect always friendly great More

Great Service with John Shaw... I always go back because of him and his advice. The service cannot be beat. I also have saved money at this dealership, because of the coupons that Crown Acura has when you of him and his advice. The service cannot be beat. I also have saved money at this dealership, because of the coupons that Crown Acura has when you sign up on their website. More

Year after year I continue to go back to Crown Acura for service. Specifically, John Shaw (ASM) has gone out of his way to help me out and makes the overall experience 5 star. I fully trust my vehicle in service. Specifically, John Shaw (ASM) has gone out of his way to help me out and makes the overall experience 5 star. I fully trust my vehicle in their hands and I will continue to use them in the future! More

1st time servicing my 2016 Acura ILX Premium Tech. Bart 1st time servicing my 2016 Acura ILX Premium Tech. Bart took the time to explain service schedule, results of multi-point inspection and answered al 1st time servicing my 2016 Acura ILX Premium Tech. Bart took the time to explain service schedule, results of multi-point inspection and answered all my questions. I look forward to partnering with Bart and Crown Acura moving forward. More

Best service . Always trustworthy , well worth value. Helpful, available for suggestions and produce superior work . Have use Bart Barlyfor over 8 years of service on multiple cars . Paul Helpful, available for suggestions and produce superior work . Have use Bart Barlyfor over 8 years of service on multiple cars . Paul More

Had a clicking sound coming from our radio. Barr said bring it in. They had the part in one day and fixed it the next. All under warranty. Nice! bring it in. They had the part in one day and fixed it the next. All under warranty. Nice! More

Outstanding service yet again from John Shaw! Been dealing with John for several years first with my 2011 RDX and now my new RDX. Fantastic! dealing with John for several years first with my 2011 RDX and now my new RDX. Fantastic! More