Crown Acura - Service Center

John Shaw has been the best service helper I have EVER encountered!! He was so nice and went out of his way to make sure the warranty was going to cover my issue! He was such a pleasure to talk to! He def encountered!! He was so nice and went out of his way to make sure the warranty was going to cover my issue! He was such a pleasure to talk to! He definitely needs a raise! Crown Acura is VERY lucky to have him on their team! More

I needed to have a repair on my sunroof. Logan was able to help me with it in a very efficient and courteous manner. He worked with the insurance company to get the estimate corrected in order to cover the to help me with it in a very efficient and courteous manner. He worked with the insurance company to get the estimate corrected in order to cover the repair in full. The repair was done on time and was perfect. More

The dealership and especially our service rep Julian Bitar always takes great care of us. They communicate throughout the service process and we are always satisfied with the work done. Bitar always takes great care of us. They communicate throughout the service process and we are always satisfied with the work done. More

Bart Bartley in the Service Department provided excellent customer service. He was pleasant and well organized. Very much appreciated. Thank you Bart. Russ and Jill customer service. He was pleasant and well organized. Very much appreciated. Thank you Bart. Russ and Jill More

My car is old. Repairs can be a pain! Julian and Acura really helped me through. My overall experience was great. No stress. Thanks Julian and Acura. I’ll be back for my new 2021. 😁 really helped me through. My overall experience was great. No stress. Thanks Julian and Acura. I’ll be back for my new 2021. 😁 More

Julian Bitar was very helpful when I took my Acura to Crown for service. I always ask for Julian Bitar and I used to work for the Acura dealer in Tampa and I think Julian Bitar is the very best I have se Crown for service. I always ask for Julian Bitar and I used to work for the Acura dealer in Tampa and I think Julian Bitar is the very best I have seen for Acura. I will choose Crown Acura for all my service needs in the future for having Julian Bitar as my service writer. I will recommend him to my friends. Also, the service cashier was wonderful. More

I’ve been with Crown Acura for a few years now, and despite having recently had a problem with their sales department, Julian reminded me why I chose to stick with Acura’s service department. Julian Bi despite having recently had a problem with their sales department, Julian reminded me why I chose to stick with Acura’s service department. Julian Bitar was my previous service advisor when I leased my Acura ILX a couple years back, and even when informed him that I leased my relatively new Acura RDX from a different Acura branch, I received the same friendly and professional treatment. Julian has always provided me with excellent customer service, and went above and beyond to help me figure out what service plan I purchased so I didn’t have to pay out of pocket. As always, Julian even provided me information on my next visit so I can plan accordingly, and I’ve always appreciated this. Thank you so much Julian! More

Thank you Bart for the excellent customer service 6/12/22. My car was in and out very quickly! Thanks for everything! I am very happy to have purchased my Acura at this location. 6/12/22. My car was in and out very quickly! Thanks for everything! I am very happy to have purchased my Acura at this location. More

Had a remote starter installed and while I was there I got my brakes fixed. Julian Bitar was awesome. Very professional and great communication. Very knowledgeable with the products and vehicle. Also he w got my brakes fixed. Julian Bitar was awesome. Very professional and great communication. Very knowledgeable with the products and vehicle. Also he was helpful with setting everything up. More

I am keen on customer service, so when I deal with people who care about what they do and show it I have to say KUDOS John Shaw! Had my car towed to Crown Acura (midnight), John Shaw contacted me early mo who care about what they do and show it I have to say KUDOS John Shaw! Had my car towed to Crown Acura (midnight), John Shaw contacted me early morning to inform they would do a multi-point inspection and call me back. My next call was to pick up my car as it’s problem was a dead battery under warranty (no cost). They replaced wasting no time. John Shaw, professionalism, care and patience are second to none. Thank you. More