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1,376 Reviews of Crown Acura - Service Center
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December 15, 2020
I have been working with Julian Bitar on the service of my car for the past year. He has always been professional, timely, and caring. The latest encounter really showed his passion for putting the custome my car for the past year. He has always been professional, timely, and caring. The latest encounter really showed his passion for putting the customer first. The "fix" for my car was something Julian showed me how to do and he did not charge me anything. A huge thank you to Julian - I would have been lost without you!! More
by mlking0313
Employees Worked With
Julian Bitar
December 15, 2020
My current RDX is my 2nd lease from Crown. John Shaw has been my service adviser for the past 5 years. John's professionalism, knowledge, and personal attention to service is excellent. John takes the ti been my service adviser for the past 5 years. John's professionalism, knowledge, and personal attention to service is excellent. John takes the time to know you and strives to give me the best service. Crown is lucky to have such a great person working for them. More
by tfarmer
Employees Worked With
December 12, 2020
Had an unexpected service issue related to some work that had been done on my 2011 Acura RDX in July 2020. We were lucky enough to connect with Bart Bartley, service manager. He took care of everything that had been done on my 2011 Acura RDX in July 2020. We were lucky enough to connect with Bart Bartley, service manager. He took care of everything from start to finish! The best service experience possibly ever!!! More
by dkg312
Employees Worked With
December 12, 2020
As always the service I received at Crown was excellent. My advisor, Julian Bitar goes above and beyond in customer service. He always explains everything and makes it understandable. He takes his time w My advisor, Julian Bitar goes above and beyond in customer service. He always explains everything and makes it understandable. He takes his time with customers and provided me updated information via text several times a day. More
by shardeni
Employees Worked With
Julian Bitar
December 11, 2020
Julian Bitar was excellent. Everything was very professional, fast and efficient. The waiting area was comfortable and Julian kept me updated on the progress of the work. The only downside was re professional, fast and efficient. The waiting area was comfortable and Julian kept me updated on the progress of the work. The only downside was recommendations for unnecessary maintenance based on mileage. Specifically, they recommended a coolant change at 30,000 miles when the manufacturer recommends changing at 120,000 miles (no visible signs and they also recommended an alignment (they said every 12-15k miles) even though the alignment on my car is perfect. This is likely based on the dealership's recommendations, not necessarily on Julian or the technician. Julian, however, was not pushy about the recommended services. I will still rate 5 stars for the great service for the job I asked them to do, but will have to be wary of recommended services and check myself to see if I think they are needed. More
by JJ
Employees Worked With
Julian Bitar
December 07, 2020
Service was on time and waiting area was well set up to accommodate COVID-19 concerns. Julian Bitar was very courteous and carefully reviewed the service work performed and recommendations for additional m accommodate COVID-19 concerns. Julian Bitar was very courteous and carefully reviewed the service work performed and recommendations for additional maintenance items. Overall, a pleasant experience. More
by ybor256
Employees Worked With
Julian Bitar
December 05, 2020
Bart does a fabulous job for me everything. He is one of the reasons I come to the dealership. I feel very comfortable with his recommendations. the reasons I come to the dealership. I feel very comfortable with his recommendations. More
by kjohnso8
Employees Worked With
December 01, 2020
Excellent attention to detail in regards to my vehicle. Also, he very personable and friendly! I would highly recommend working with Bart in service! Also, loved the complimentary car wash! Also, he very personable and friendly! I would highly recommend working with Bart in service! Also, loved the complimentary car wash! More
by kestevez
Employees Worked With
