Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,377 Reviews of Crown Acura - Service Center
Sort by
November 13, 2020
I had a long standing issue with my car that was not diagnosed by previous staff, but Julian Bitar took the time to not only get the issue diagnosed, but fixed and covered under my warranty. At this vis diagnosed by previous staff, but Julian Bitar took the time to not only get the issue diagnosed, but fixed and covered under my warranty. At this visit, they stated the issue was finally reproduced and the transmission was the issue, but it was no longer under warranty despite it being the SAME long-standing issue they failed to diagnose on multiple prior occasions; therefore it was deemed to be not covered (terrible customer service btw)!! After discussing the number of times I HAD REPORTED the issue while UNDER WARRANTY previously, the dealership agreed with Julian to cover the repairs. I appreciate his help and willingness to listen, as well as do the right thing for us as customers. Acura could use more employees like Julian. More
by gunnerabby
Employees Worked With
Julian Bitar
November 12, 2020
John Shaw he’s become more than just my dealership/service contact, he has become a trusted friend that I look forward to seeing every time my car indicates it’s time for service. He goes a dealership/service contact, he has become a trusted friend that I look forward to seeing every time my car indicates it’s time for service. He goes above and beyond in his ability to express empathy every time he delivers the cost exhibiting his authentic understanding of family budgeting and adjustment of unexpected charges. I leave smiling every time! More
by Dr.annemjackson
Employees Worked With
November 09, 2020
John Shaw is hands down an excellent service advisor. Been going to him for years and recommend him to family and friends. It's always a pleasure. Thank you John! Been going to him for years and recommend him to family and friends. It's always a pleasure. Thank you John! More
by Pam A.
Employees Worked With
November 09, 2020
John Shaw took great care of me on my visit for an oil change. Pleasantly surprised my 1st oil change was complimentary. Been coming to Crown Acura for some time now and I highly recommend John Shaw for s change. Pleasantly surprised my 1st oil change was complimentary. Been coming to Crown Acura for some time now and I highly recommend John Shaw for service advisor. I've always had good service and good car buying experiences at Crown More
by phfl1964
Employees Worked With
November 04, 2020
Excellent job. Polite, professional and BART BARTLEY answered all my questions with out hesitation. Kudos to you and thank you for the car wash. Marilyn Kimball answered all my questions with out hesitation. Kudos to you and thank you for the car wash. Marilyn Kimball More
by marilyn.kimball
Employees Worked With
Other Employees :
John Shaw has been my go to man with any problems and has always stirred me in the right way. Another excellent employee.
November 04, 2020
I took my car in today for a regular service, for the first time. My service rep Julian Bitar was so kind. He followed up with me quickly, and I was out the door. Nice experience! first time. My service rep Julian Bitar was so kind. He followed up with me quickly, and I was out the door. Nice experience! More
by cwalker
Employees Worked With
Julian Bitar
October 31, 2020
Whenever I go to Crown Acura Logan Lane always helps me out he the best at what he does. He definitely knows what he’s talking about and knows how to do his job. The service was quick and easy and before I out he the best at what he does. He definitely knows what he’s talking about and knows how to do his job. The service was quick and easy and before I knew it it was already done! More
by Mdasilva5561
Employees Worked With
October 30, 2020
Julian Bitar was very responsive and helpful during our most recent service visit. All aspects of the service were as discussed, no surprises. We will definitely be returning to Crown for subsequent serv most recent service visit. All aspects of the service were as discussed, no surprises. We will definitely be returning to Crown for subsequent service visits. More
by fbrown3366
Employees Worked With
Julian Bitar
October 28, 2020
Always a pleasure dealing with Acura and Logan our Service Coordinator! Logan is always detailed, on time and very professional. Thank you Acura for making it easy! Service Coordinator! Logan is always detailed, on time and very professional. Thank you Acura for making it easy! More
by Cindy
Employees Worked With
October 24, 2020
Bart Bartley was very professional and great in explaining the work. He was very kind and is an asset to your company. The dealership is very friendly. explaining the work. He was very kind and is an asset to your company. The dealership is very friendly. More
by shelbycrger87
Employees Worked With
