Crown Acura - Service Center

Logan Lane helped us get our Buick fixed during a pandemic. We were able to drop it off and get a loaner car. It was completely easy and the service was impeccable. pandemic. We were able to drop it off and get a loaner car. It was completely easy and the service was impeccable. More

Great service and John was helpful! Crown Acura is always very processional and offers nothing but quality. John Shaw was efficient and very kind. He made sure I was taken care of and re Crown Acura is always very processional and offers nothing but quality. John Shaw was efficient and very kind. He made sure I was taken care of and received A+ service. More

Very professional dealer with friendly professional staff Julian had me in and out of the dealership in less than 20 minutes. Loaner car was brand new and the service I received was top of the line. Julian li Julian had me in and out of the dealership in less than 20 minutes. Loaner car was brand new and the service I received was top of the line. Julian listened to my concerns of the mechanical issues of my vehicle, asked questions and took detailed notes of our conversation so that he could completely inform the mechanic. I left the dealership feeling confident that the work performed was done with professionalism and my vehicle was in perfect working order. Great dealer, great people.. More

Best service always John Shaw always provides premier service and makes sure I am up to date on all my cars needs. Prices reflect the quality of work I receive. Thank you John Shaw always provides premier service and makes sure I am up to date on all my cars needs. Prices reflect the quality of work I receive. Thank you. More

Best Service Ever!!! John Shaw is by far the best Service Advisor I have ever dealt with. He is extremely considerate and knowledgeable of what he does. He makes you feel John Shaw is by far the best Service Advisor I have ever dealt with. He is extremely considerate and knowledgeable of what he does. He makes you feel at home and that you are somebody, not just a number. He goes above and beyond to make sure you have had a great experience with him/Acura. Thanks John! More

Genuinely concerned and awesome service! I think I have the most considerate Service Advisor there is, We are all in this crazy Covid-19 pandemic but I needed to have service done on my vehi I think I have the most considerate Service Advisor there is, We are all in this crazy Covid-19 pandemic but I needed to have service done on my vehicle. I was apprehensive about getting this done but also knew it was needed. John greeted me although socially distanced, with a big smile and reassurance that every CDC recommendation was being followed. John even wiped down a pen and once my vehicle was ready, he walked me to it and then wiped down my door handle and steering wheel! Crown Acura is truly a class act as is John Shaw. Thank you and stay safe! More

Fabulous emergency service! Was preparing to return to Canada after 2 months in Florida. 2 days before our departure the alternator on our RDX failed and we were left dead on the Was preparing to return to Canada after 2 months in Florida. 2 days before our departure the alternator on our RDX failed and we were left dead on the side of the road. I had spoken to Julian earlier that day about an indicator on the dash so when we broke down I immediately phoned him. He was amazing. He made arrangements for the car to towed to the dealership and then had the work classified as emergency which some one working on it asap. He then expedited the shipping of the replacement alternator. After all of this we were on our way home on;y one day late.Through the entire process he kept us fully advised as to what was going on and what the final timing would be. He made what could have been a horrid experience into one which was simply an inconvenience. Great work!! More

65 day courtesy inspection Brought my ILX in to get my courtesy inspection. Julian Bitar was my service advisor. He explained everything thing to me and answered all my question Brought my ILX in to get my courtesy inspection. Julian Bitar was my service advisor. He explained everything thing to me and answered all my questions. He also kept me updated on the progress. More

Helpful and generous service I brought my vehicle in to repair a nail in the tire without an appointment. Bart was able to fit me in and give timely updates on the process and ETA I brought my vehicle in to repair a nail in the tire without an appointment. Bart was able to fit me in and give timely updates on the process and ETA. I always enjoy working with Bart as he has a ready smile, patient demeanor and always gets me back on the road as efficiently as possible. He went beyond this time. Always a pleasure. Many thanks for this positive experience! More

excellent service Very polite and attentive , goes the extra mile . Jullian is excellent and very efficient. he sses to be knowledgeable . He took his time explaining t Very polite and attentive , goes the extra mile . Jullian is excellent and very efficient. he sses to be knowledgeable . He took his time explaining to me how to pair my phones in the system. More