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1,371 Reviews of Crown Acura - Service Center
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October 03, 2019
Warranty Service Work I purchased a preowned certified 2017 RDX from Crown Acura in August. While traveling up north in September , I started to get an emissions warning an I purchased a preowned certified 2017 RDX from Crown Acura in August. While traveling up north in September , I started to get an emissions warning and check engine light that was intermittent that developed into always on. When I got home I called Crown and talked to Julian Bitar and he scheduled my car in asap. They were to diagnose the problem and have it repaired the same day. Julian was able to get a loaner for my wife and I because we had another appointment that we would have missed due to the work on our car. We were very happy to have this problem resolved so quickly. I would recommend Julian and the Crown Acura service team to anyone. More
by Golf4mn53
Employees Worked With
Julian Bitar
September 25, 2019
Great prompt maintenance service When arriving, car was promptly taken to service. Service Rep Bart Bartley kept me informed on the status and everything that had been performed. Fr When arriving, car was promptly taken to service. Service Rep Bart Bartley kept me informed on the status and everything that had been performed. Free car wash, clean showroom and waiting area. More
by PrestonBest
Employees Worked With
September 24, 2019
Love the service I get at Crown Acura! We have brought our Acura cars in various times for regular maintenance and assistance with special car needs. They have always been very kind, listen We have brought our Acura cars in various times for regular maintenance and assistance with special car needs. They have always been very kind, listened to all that we wanted completed, and were thorough, considerate, timely - plus I love their cookies! Thanks. It's always a pleasure to bring our cars in for service. Really! I find it pleasurable to go in to Crown. Bart Bartley was wonderful to work with today. Thanks. More
by turtlebabs
Employees Worked With
September 24, 2019
Mistreatment of employees by manager. I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the service manager berate an employee. I was sitting in the service area waiting to be greeted. The manager said to the employee that "we are playing football, not golf".He went on to exclaim that this was "a team sport" and that his failure to generate revenues via "up charging" was not only letting himself down but the whole "team". The manager also said how this individual was "killing" him. I have never had a bad experience in the service or sales departments. Service in all fields of business, law and medicine are based on trust. My recent experience gives me some doubts! More
by carman
Employees Worked With
Other Employees :
Garry Barrett, John Schnepp, Stephanie Barry, Chris Sanborn Jr, Sherrie Taylor, Julian Bitar
September 22, 2019
Crown Acura is the best, forget the rest! I have been servicing my Acura for 7 years at Crown Acura and I always leave satisfied with the service. Make sure you ask for service advisor Bart Ba I have been servicing my Acura for 7 years at Crown Acura and I always leave satisfied with the service. Make sure you ask for service advisor Bart Bartley, with awesome alliteration like that you are guaranteed great customer service! Crown is honest and does quality work. I wouldn’t take my vehicle anywhere else. More
by elsalvaje05
Employees Worked With
September 21, 2019
Positive I have been talking my car here for years. Logan Lane is fantastic. Service done correctly and quickly and made sure I drove a clean car home. I have been talking my car here for years. Logan Lane is fantastic. Service done correctly and quickly and made sure I drove a clean car home. More
by Chaz
Employees Worked With
September 18, 2019
A rattle sound Julian was very professional and proficient. Hopefully will not need service again soon, but will be happy to have him as my go to guy Julian was very professional and proficient. Hopefully will not need service again soon, but will be happy to have him as my go to guy More
by Leapole
Employees Worked With
Julian Bitar
September 17, 2019
Had a great service experience! Julian Bitar was a tremendous help! He was very thorough in the questions he asked and relaying updates with my vehicle. I would recommend crown Acur Julian Bitar was a tremendous help! He was very thorough in the questions he asked and relaying updates with my vehicle. I would recommend crown Acura and would suggest asking for Julian as your service advisor! More
by Alan
Employees Worked With
Julian Bitar
September 17, 2019
Best service team ever! Between John Shaw and Bart Bartley, you are in the best hands when it comes to service. Today was another day of excellent customer service given. K Between John Shaw and Bart Bartley, you are in the best hands when it comes to service. Today was another day of excellent customer service given. Knowing my car battery was about to give up on me, I called the center where John quickly came to the rescue. No hassle, just come on in and let us make sure it's the battery and, by the way, if it is the battery, it is still under warranty and covered by us. John, with Bart out sick, got me in and out of the center in less then an hour and a half, while still providing excellent service to his customers that had pre-scheduled appointments. Nothing more to say than 100 % satisfaction and my team until I am 95 years old! :) More
by Astridmaria
September 13, 2019
Excellant as Always John is always professional and kind and assures me that all will be taken care of that needs to be on my car. I always feel confident that my car wi John is always professional and kind and assures me that all will be taken care of that needs to be on my car. I always feel confident that my car will be fixed correctly as it should be and that Acura has the best mechanical team ever. Diane G Wall More
by dgwnj1943
Employees Worked With
