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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,766 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,766 reviews

November 29, 2023

The last 2 times have disappointed me. My car was still under warranty and they and factory refused to replace my faded seat which was replaced before for same reason. This time I was told More

by TERRYLBERGERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hi Terry, I completely understand your frustration, and I'm sorry for the disappointment you've experienced. It's disheartening when warranty coverage or previously addressed issues aren't taken into account during service. Your time is valuable, and it's not our intention to cause inconvenience. I'll ensure your feedback reaches the relevant team to address these concerns and work toward a resolution. If there's anything specific we can do to make this right or assist you further, please don't hesitate to reach out. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 28, 2023

I've never experienced a problem when having my vehicle serviced at Crown Buick GMC. More

by RGDESFORGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for sharing your positive experience! We're delighted to hear that you've never encountered any issues when having your vehicle serviced at Crown Buick GMC. Your satisfaction is our priority, and we appreciate your trust in our services. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 28, 2023

Crown Buick GMC is top notch. I knew the car I wanted going in to the store. Kevin Brown sold me the car at discount with ease in less than 2 hours. He knows his craft well. He a More

by joel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Crown Buick GMC responded

Hi Joel! Thank you for you epic review! It was a pleasure meeting you and we wish you and the family many memorable miles in the Yukon! Please do not hesitate to reach out at anytime. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 28, 2023

Second vehicle purchased from Crown. Joe Grego was an excellent salesman!! A Big thanks to Joe!! More

by DWALTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

We greatly appreciate your continued trust in Crown for your second vehicle purchase! It's wonderful to hear that Joe Grego provided excellent service as your salesman. A big thanks to you for choosing us again! If you ever need further assistance or have any questions, feel free to reach out. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

My first experience. I was given prompt n professional service. So far so good. Thanks More

by joannalewis46
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

We're thrilled to hear that your first experience with us was positive! Providing prompt and professional service is our commitment, and we're glad it resonated with you. Thank you for choosing us, and we look forward to serving you again. Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

ALL SERVICES WERE DONE PROPERLY AND QUICKLY, GREAT CUSTOMER SERVICE FROM EVERYONE WE ENCOUNTERED. THANK YOU FOR A GREAT EXPERIENCE. More

by tgiusti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that all services were done properly and quickly. Providing great customer service is our priority, and we're pleased to know that everyone you encountered contributed to a great experience. Thanks again for choosing us! Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

Excellent experience from start to finish! Called when I had a slight emergency with vehicle and they told me to go ahead and come in as soon as I could. Even with no appointment (and on a S More

by ARAHN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for sharing your positive experience with us! We're glad we could assist you promptly during your vehicle emergency. Providing excellent service from start to finish is our goal, and we appreciate your trust in us. If you ever have more needs or questions in the future, feel free to reach out. Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

Professional greeting and very considerate of why I brought my car in for service. Excellent service department. More

by PATRICIAHBONURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your positive experience! We're pleased to hear that you received a professional greeting and that our service department was considerate of your needs. appreciate your feedback & look forward to serving you again in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

Great customer service from the whole team, from reception to sales and finance. Thanks for a great experience. More

by TMCCOY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback, we greatly appreciate it . If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thanks for choosing us! Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 26, 2023

Mr. Al was our salesman. He did a good job , we went on a Tuesday and got my wife a suv, and went back the next day and got me a truck. thank you Mr. Al from Gary and Lisa Hawthorne. More

by LILGMAN130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Chen
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for choosing us, and congratulations on your new SUV and truck! We're thrilled to hear that Mr. Al provided excellent service, and we appreciate your kind words. Enjoy your new vehicles, and thank you for your trust! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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