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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,767 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,767 reviews

October 31, 2023

Purchase of my new Sierra was a great experience. My salesperson was very responsive and promptly returned my calls. I completed the entire process over the phone, and he thoroughly explained all the More

by RICKLUNDIN0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hi Rick! We're thrilled to hear that your purchase of the new Sierra was a great experience!. Enjoy your new Sierra, and thank you for choosing us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 31, 2023

Kwanzaa is very very very rude. She needs some customer service training Kyle needs to listen to the Customer. He ordered parts for my car that I didn’t even need he’s a rip off. More

by Bless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
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Dec 07, 2023 -

Crown Buick GMC responded

Hey there, I'm sorry to hear about your negative experience. Feedback like this is important, and I'll ensure it's passed along appropriately. It's crucial for us to address any concerns regarding customer service and parts orders. Your feedback helps us improve, and I apologize for any inconvenience caused. If there's anything specific you'd like to discuss or if we can assist you further, please let us know. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 31, 2023

Kwanzaa is very very rude. She needs some customer service training she kept putting me on hold didn’t even answer the phone just put me on hold and Kyle he’s a ripple if he ta More

by Bless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hey there, I'm sorry to hear about your negative experience. Feedback like this is important, and I'll ensure it's passed along appropriately. It's crucial for us to address any concerns regarding customer service and parts orders. Your feedback helps us improve, and I apologize for any inconvenience caused. If there's anything specific you'd like to discuss or if we can assist you further, please let us know. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 31, 2023

Kwanzaa is very very, very very very rude. She needs some Customer Service training Kyle he’s a rip off because he orders parts for cars that you don’t need any. Don’t listen to the customer w More

by Bless
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hey there, I'm sorry to hear about your negative experience. Feedback like this is important, and I'll ensure it's passed along appropriately. It's crucial for us to address any concerns regarding customer service and parts orders. Your feedback helps us improve, and I apologize for any inconvenience caused. If there's anything specific you'd like to discuss or if we can assist you further, please let us know. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 31, 2023

2nd vehicle purchase and were treated fantastic on both occasions. I will recommend.to my friends More

by steve@rickerttile.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Giusti, Al Chen
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Oct 31, 2023 -

Crown Buick GMC responded

It's fantastic to hear that you had such positive experiences with both of your vehicle purchases! I'll be sure to pass your review to Al & Sandy. If you have any questions, feel free to share! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

Oct 31, 2023 -

steve@rickerttile.com responded

Thank you

October 31, 2023

Professional, courteous, knowledgeable, helpful, efficient, clean, answered all our questions, demonstrated the features thoroughly. Very pleased. More

by DENUT2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

We're delighted to hear about your exceptional experience! It sounds like they covered all the bases. We're pleased you had such a positive encounter with Sandy! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 30, 2023

Have always been helpful and trustworthy. Professional service always delivered, though sometimes a little slow, but this timee very efficient. More

by ROGERECOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Crown Buick GMC responded

Hi Roger, Thank you for your kind words and for recognizing our commitment to providing helpful and trustworthy service. We're pleased to hear that your recent experience was not only efficient but also met the high professional standards we aim for. We'll certainly take note of your feedback regarding speed. Your satisfaction is important to us, and we look forward to serving you even better in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 30, 2023

Well I went in for an oil change & tire rotation. didn't get the tire rotation the salesman said he was misunderstood so that wasn't professional More

by PATRICIAHARPER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi Patricia, We sincerely apologize for the misunderstanding regarding your tire rotation. This was not up to our usual standard of service, and we're sorry for any inconvenience caused. We appreciate your feedback and will take steps to ensure clear communication moving forward. Please reach out to JennaS@crownbuickgmc.com. We'd be happy to look into this further. Thank you for bringing this to our attention. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 29, 2023

Prompt, Professional and Courteous, my experience was pleasant and I would recommend Crown Buick to others More

by DSTOCKMAN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi there! Thank you for taking the time to share your experience with us! We're delighted to hear that you found our service prompt, professional, and courteous. It's wonderful to know you had a pleasant experience. We greatly appreciate your recommendation, and we're here whenever you need us. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 29, 2023

Needs to be better with scheduling. And listen to the needs of customers. Thank you More

by NICKMCALISTER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi Nick, Thank you for sharing your feedback with us. We're sorry to hear that scheduling and understanding customer needs fell short of your expectations. Your input is valuable, and we'll take this opportunity to improve our services. If there's anything specific you'd like to address, please don't hesitate to reach out at JennaS@crownbuickgmc.com. We're committed to making your experience better in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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