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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,802 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,802 reviews

August 19, 2023

I enjoyed working w Duck. He was very knowledgeable & extremely helpful. He negotiated my buyout from Mazda & I didn’t have to do a thing. I live my Envision & will defin More

by sgrivette1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don "Duck" Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive review! We appreciate your kind words and are thrilled that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your support. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 19, 2023

Mr Kevin was a good and understanding salesman i ever had I would send everyone there to see him thank you so much More

by CHRISHALL8439
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive review, Chris! We appreciate your kind words and are thrilled that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your support. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 19, 2023

My appointment was on 8/3/23 and no one even looked at the car do diagnostic check until a week later on 8/9/23 and didn't get car back until 8/11, Why make appointment when you take a week to check car. More

by BRICHARD16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Crown Buick GMC responded

I sincerely apologize for the extended delay you experienced with our service department. It seems that the high service volume during the summer surge has led us to adapt to drop-off appointments. Your feedback is highly valued, and we are committed to addressing this situation promptly. To ensure that we address your concerns effectively, please don't hesitate to contact me directly at Jennas@Crownbuickgmc.com. Kindly provide any additional details you can share, and I will personally investigate and work towards a resolution. Thank you for your patience and understanding. Best regards, Jenna Sellstrom BDC/ Internet Manager Crown Buick GMC

August 19, 2023

Very helpful, fast, and informative. Curtus and friendly. They know who I am and talk to me and know my name. More

by LUQUDUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Crown Buick GMC responded

Hi there! We're pleased to hear that our staff was very helpful, fast, and informative during your visit. It's great to know that they were courteous and friendly, making you feel welcomed and valued as a customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your continued support! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 18, 2023

Dannette was great always have good service when dealing with her, she remembers my name before even putting it into computer amazing More

by GMG1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dannette
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Oct 06, 2023 -

Crown Buick GMC responded

Hi there! We're thrilled to hear that Danette provided you with excellent service, as always! Her attention to detail and personal touch are truly commendable. Thank you for being a loyal customer, and we look forward to serving you again in the future. Your kind words mean a lot to us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 18, 2023

Danielle was amazing AS ALWAYS! ! There was a scheduling issue and Danielle made it right immediately and had me in and out for service timely. I was ver pleased working with Daniel More

by KAYULLRICHKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
danielle p
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Oct 06, 2023 -

Crown Buick GMC responded

Hello there! It's fantastic to hear that Danette provided you with amazing service, as always! We appreciate your understanding regarding the scheduling issue, and we're delighted she could resolve it promptly. Your trust in Danette means a lot to us, and we look forward to assisting you with your next service. Thank you for being a valued customer! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 18, 2023

The people there was wonderful show love , respect great dealership and I wouldn't pick a better place. More

by parkerroy044
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Chen
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Oct 06, 2023 -

Crown Buick GMC responded

Hi Parker! We're thrilled to hear that you had a wonderful experience at our dealership. Thank you for your kind words and for choosing us. If you ever need any further assistance, don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 17, 2023

Easy to work with everyone is very helpful and everyone went beyond to help me . More

by GARCIA.ELVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your wonderful review of our dealership! We greatly appreciate your kind words and are happy that you had a positive experience with us. It was a pleasure serving you, and we hope to see you again. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 17, 2023

It is a nice clean dealership with good service people and nice accomodations for it customers... More

by DAONEGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 17, 2023

Great customer service! Extremely helpful and knowledgeable team! Will definitely recommend to others! Thank you! More

by DTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlin
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

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