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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,072 Reviews
Call Service Center (504) 302-8970

1,072 Reviews of Crown Buick GMC - Service Center

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June 15, 2023

Service was fast. Customer service representative was courteous. Receipt was given along with additional work that was needed that I wasn’t aware of More

by DANNONCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

Great Customer service very friendly an make sure your well taking care off very fast More

by SCHEXNAYDERWILLIE504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 14, 2023

I think they failed to give me the discount that was sent to me by Buick More

by WBOURGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

We are sorry to hear about your less-than-satisfactory experience with our services. Your feedback is invaluable to us, as it helps us improve our offerings and provide better service in the future. I have reached out to you via phone and we have resolved this concern. Please contact me for your next oil change as I will have this comped. 504-262-0784 Thanks so much, Wayne! Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

Jul 12, 2023 -

WBOURGE responded

Thanks you have been very professional

June 12, 2023

Good follow up however should have recognized the battery was faulty first time so I didn’t have to come Back a second time . More

by TCPARS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We genuinely value your business and eagerly anticipate the opportunity to assist you again in the future. We sincerely appreciate your patience as we worked to address the issue and make things right. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 12, 2023

Service was quick, pricing good. Service advisor kept me informed on progress of service. She was friendly, courteous, knowledgeable, and professional. Highly recommend Crown Buic More

by MICHAEL.D.MULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 12, 2023

Absolutely fabulous service! Got an oil change and my rims fixed! My salesman Bradley Coco help me set up my first service and It went totally Smooth! Thank you again! More

by BONNIE BURAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 12, 2023

You can count on this dealership to get you in and out of your service appointment in a timely manner. More

by JENNYGOLEMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 11, 2023

Had a great experience working the GMC Sales Team. I was considering making a purchase to replace my previous 2015 GMC Sierra SLT. The team helped me make the decision and pick the right Vehicle for More

by EDCKERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Crown Buick GMC responded

We are truly grateful for your positive review of our dealership! Thank you for taking the time to share your experience. We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 11, 2023

Always a great experience. Everyone is always friendly and accommodating when l go in for service work More

by GGUELDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tricia Gueldner
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Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 11, 2023

I have been dealing with your dealership over 30 years and was suprised to hear I may have to leave it 2 or 3 days for an oil change and tire rotation.. Thankfully it was ready the next day after leaving More

by MANGI1544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember thename of the service person
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Jul 11, 2023 -

Crown Buick GMC responded

Thank you for sharing your feedback with us! We truly appreciate your business and anticipate the opportunity to assist you again in the future. Please feel free to give us a call for your next service appointment, as we are committed to providing you with a better experience. We understand the importance of quick service, and we strive to ensure that it is always completed on the same day for quick services. 504-262-0784 Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

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