Crown Cadillac

Always satisfied I am always satisfied with the service I receive at Crown Cadillac. I always receive emails when service is needed and confirming appointments. Fred I am always satisfied with the service I receive at Crown Cadillac. I always receive emails when service is needed and confirming appointments. Freddy in the service department is professional and courteous. I will continue using Crown Cadillac for my SRX. More

There when I needed the help Freddy came through again for me and got me back up and running in 1 day. Definitely appreciate your help Freddy as we will be back!! Freddy came through again for me and got me back up and running in 1 day. Definitely appreciate your help Freddy as we will be back!! More

Amazing! Crown is our family's new "go-to" Cadillac dealer I have purchased many new cars and I can say with certainty that our purchase of a new Cadillac SRX from CROWN CADILLAC was one of the smoothest ve I have purchased many new cars and I can say with certainty that our purchase of a new Cadillac SRX from CROWN CADILLAC was one of the smoothest vehicle transactions I ever had. This is our third Cadillac purchase (after years of BMW) so we are familiar with the luxury car market dealerships. We traveled to Watchung NJ, from Monmouth County, after getting the “bait and switch” runaround from the skunks at a local Cadillac dealership. I assure you it was very well worth the trip. Crown knows how to conduct business with honesty and fairness. The salesman, Craig Sussman, was professional in every way. Craig handled every question and request with courtesy and good humor. When there was a small smudge on the vehicle interior he immediately brought it right into service and had it thoroughly cleaned. Rather than worrying about making a commission for another sale he stayed with us while the detailing was being conducted. That is old fashioned service! . The General Manager Jeff Genovese is “hands-on.” He was extremely attentive, taking time out of his day to personally ensure that we were totally satisfied with all phases of the transaction. He never made us feel rushed or pressured to make a decision. I also have to note that it was very refreshing not to get the “hard sell” for high mark-up add-ons, (that a lot of other dealerships push) from Jerry Papp, the business manager, that prepared the final sales documents. The bottom line is, Crown Cadillac is, in our opinion, the perfect combination of Value (Great Price), Service, Selection and most of all Integrity. They certainly earned our business and they now have a new customer for life. More

good customer service Mr Freddy at Crown Cadillac is very kind very helpful and shows that he cares about the customer and he try to work with you and explain stuff to you Mr Freddy at Crown Cadillac is very kind very helpful and shows that he cares about the customer and he try to work with you and explain stuff to you so that way you can relax. More

Excellent as always! Freddy and the guys always takes good care of me at Crown Cadillac. This is my third Cadillac Escalade and I always bring it to Crown Cadillac for se Freddy and the guys always takes good care of me at Crown Cadillac. This is my third Cadillac Escalade and I always bring it to Crown Cadillac for service. Thanks guys. More

The Cadillac Home Every time I have been here, the service is phenomenal. The staff are the greatest and always take time to make me feel welcome. Thanks! :-) Every time I have been here, the service is phenomenal. The staff are the greatest and always take time to make me feel welcome. Thanks! :-) More

great John is an exceptional person. He's very attentive and caring. I will always go to him for my service needs. He's Great! Awesome John is an exceptional person. He's very attentive and caring. I will always go to him for my service needs. He's Great! Awesome More

Great Service is the norm! I truly enjoy going to Crown Cadillac for one very important reason they always treated me with the very best of service, I greeted in such a kind and I truly enjoy going to Crown Cadillac for one very important reason they always treated me with the very best of service, I greeted in such a kind and pleasant way, it something I never take for granted but it the norm at Crown, this was a planned visit and they was waiting and everything went so smooth, and the only time I spent there was the time it took to do the labor and wash my car. In a perfect world Crown would be the standard of how a dealership does it business. I strongly recommend Crown for the very first time I visited and told them I wanted to buy a car and what I wanted to now they have handled each situation with the professionalism I truly appreciated and I extremely grateful to deal with this incredible team who always provides the very best service I could ever ask for and as a retired and disable Navy veteran it something that a very big deal to me. Thank You Crown! I look forwarded to doing business with you because you truly show you care about me as a customer and you provide service as you are truly committed to being the best all of the time. More

I wish I knew before buying a Cadillac I recently had my transmission replaced. The problem I am having with this is I had to pay for it after I complained of the same problem when I was un I recently had my transmission replaced. The problem I am having with this is I had to pay for it after I complained of the same problem when I was under warranty for this work and no one did a xxxx thing. More

Excellent Service When dealing with Freddy, he's always pleasant, responsive, and flexible. Any issue is always resolved promptly and to your satisfaction. It's a pleas When dealing with Freddy, he's always pleasant, responsive, and flexible. Any issue is always resolved promptly and to your satisfaction. It's a pleasure working with him. More