Crown Chrysler Dodge Jeep Ram of Chattanooga

Great Service! Lathan Biggs at the Crown Fiat Service Center is a good example of what I like to a real "Car Guy". Like all of the folks at Crown, who know their pro Lathan Biggs at the Crown Fiat Service Center is a good example of what I like to a real "Car Guy". Like all of the folks at Crown, who know their products inside and out. When we brought our little Fiat 500 in for regular maintenance, he went over everything that was needed. He got our service done on time, and contacted us a couple of days later to check if we were satisfied with their work. We were! Great little car, and Great service after the sale! More

Excellent service I worked with Darrell Lacy who listened to my needs and went above and beyond to meet those needs! I would definitely do business with him again! I worked with Darrell Lacy who listened to my needs and went above and beyond to meet those needs! I would definitely do business with him again! More

Awesome Sales Rep Eddie Bartlett was our sales rep. Crown didn't have the Jeep that we wanted in stock. Eddie and the staff at Crown located a jeep that we asked for Eddie Bartlett was our sales rep. Crown didn't have the Jeep that we wanted in stock. Eddie and the staff at Crown located a jeep that we asked for with the right color and options that we needed. The Jeep came in the very next day all cleaned up and ready to drive away in. Before we left Eddie went over all of the options on the Jeep. He helped Angie set her phone up to blue tooth, went over the Nav system so she could find her way home. Lee one of the sales managers showed us his own personal jeep and made us feel right at home. Mark Tanner in the business office answered all of our question and went over all the details with payment options. I can say this was one of the best vehicle purchases that I have encountered. If your looking for a Dodge, Jeep or a used vehicle stop by and see Eddie and the staff over at Crown of Chattanooga. More

Excellent Service with concerns. The service was very professional, courteous and a very clean facility. The only concern was the many steps taken to rectify the problem, which in my The service was very professional, courteous and a very clean facility. The only concern was the many steps taken to rectify the problem, which in my opinion could've been avoided. Because, it was a recall due to an issue with the production of Chrysler Dodge Jeep Ram vehicles, the part(s) being recalled should've already been available in the service department. When I received the letter concerning the recall, I followed protocol, I had to schedule an appointment to bring in my vehicle, I thought the part was already at the dealership, but it had to be ordered. Therefore, I had to wait on the part to come in, and then I rescheduled an appointment to get it repaired. In other words, the Corporation had to have known what part was being recalled when the letters were mailed to the owners of each vehicle. Whatever is being recalled, get the parts in-house and then schedule the customers to bring in their vehicles. Now, if there's something wrong with that particular vehicle other than what is being recalled, then take the necessary steps to reschedule. etc. This review has no negative bearing on Crown and it's personnel. Todd Carter was awesome. This is just a suggestion to maybe element so many steps on recalls. Hopefully there will never be anymore. More