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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.7
2,566 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,566 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

November 04, 2014

Great service on my wife's Jeep Liberty! We had a service recall on our Jeep Liberty to install a hitch receiver to better protect the gas tank for folks challenged finding their brake pedal More

by djrbass4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy LaChance
October 18, 2014

GREAT buying experience ALL because of Bruce Lee Bruce Lee is the best!! He went out of his way to do some research, and he found a discount that I didn't know was available to me, and it saved me ov More

by camel1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Lee
October 09, 2014

Corey dent This man went above and beyond to help me find a great car thank you so much sir for all you have done for me and my family. More

by robbie.whitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Henry, Corey Dent
September 22, 2014

Great People! Went in for an oil change. Mr. Philyaw swiftly and kindly took care of me. I was in and out in under 20 minutes! Thanks for the great service! More

by evan_craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Philyaw
September 18, 2014

New Jeep Cherokee I recently purchased a Jeep Cherokee from Crown of Chattanooga. Zach Williams was great to work with. There was no pressure and we were allowed to l More

by mikechadtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Zach Williams
September 05, 2014

Mrs. Taylor I was very impressed with Ronny's knowledge, and willingness to listen to my needs. He was very helpful and genuine. He took time to show me many opti More

by Fluffy6975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronny Jones, Ronny Jones
August 18, 2014

New jeep I recently purchased a Jeep Cherokee and was helped by Reginald Harris and then Donald Gentry. I must say I have never been more pleased with auto ser More

by Jstearns1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Gentry
August 12, 2014

Great Service I just purchased a 2014 Jeep Cherokee from Colin Mooney. I was expecting the same runaround I have experienced in the past, but was quickly surprised More

by jeep1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Gentry, Colin Mooney
August 07, 2014

2 Vehicles in one day I had brought my car for service..AND that's when we met Demetrius Hubbard... He needs to be training the Salesmen..lol He not only knew the cars ins More

by pepsiesqrt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius Hubbard
August 06, 2014

Lack of customer service skills Has a "teen type" attitude and needs better training on how to treat and serve customers. Doesn't know how to properly return, answer, or end phone c More

by Coop13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachael Smith
Aug 21, 2014 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear Ms. Cooper, Thank you for taking the time to review your experience with our service department. We always strive to use customer feedback to improve our processes and systems. We apologize that you felt that your experience with us was not satisfactory. Our records show that we called you on numerous occasions, leaving multiple voice mails for you, with a goal of keeping your apprised of the repairs to your vehicle. It is unfortunate that we were unable to connect with you as frequently as you would have liked. If you would like to discuss this further, we would welcome a phone call. Sincerely, Eric Langley, Service Manager, Crown Chrysler Dodge Jeep Ram, Chattanooga. 423-591-6868

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