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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,566 Reviews
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2,566 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
August 06, 2014
Not Worth the Hassle My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They sta My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They started out very friendly and helpful leading up to the purchase, promising all sorts of things to suck us in. We were very careful not to believe everything they said but we asked for a few basic items like an owner's manual for example. We were told this would be no problem, they would get everything taken care of that was on our open items list. The promises kept coming but were never fulfilled. We even asked for someone to show us the specifics of taking the top on and off, and between two different trips to a JEEP dealership, no one was actually proficient in taking a top on and off of a JEEP. Just to focus in on the owner's manual specifically, not that this was the only thing, but to point out how they couldn't even come through on the smallest of items, it has been over a month and we still don't have it. We waited a few weeks and then we called our salesperson everyday for a week, leaving messages every time, and never got a response back or an owner's manual. We then called his manager who was not helpful either. He said he would get it taken care of and apologized, but never actually got us the manual. After this our salesperson called us back only to say he never said he would take care of that and was very rude and ended up hanging up on me over asking for something so simple. Then the 4 wheel drive went out. This was only a few weeks into our ownership and is a feature that should have been inspected by the dealership but clearly was not. Although we had a warranty, this was not actually covered and the fee to fix an issue that most likely existed before we bought it was outrageous. I will say that James Fulton in the service department was very helpful and attentive and the only person to actually return a call throughout this entire experience. Next, over a month in (still no permanent tags and an expired drive out tag) we got a call from a manager saying that our car had not actually gone through emissions and they could not get us tags until this was done. They then asked us to come in the following day within hours that would not work with either of our work schedules. My husband made adjustments anyway and got off early to get this taken care of quickly. Although they made the mistake, they called us, they scheduled and appointment, when my husband arrived he waited around almost 30 minutes for them to say they couldn't do it that day. This was the last straw. After stern discussions with multiple managers they gave us the $10 to go get emissions done ourselves, which is still an inconvenience to us but better than dealing with them again. These people are difficult to work with and they do not care about the customers. As soon as the sale is made they are done with you and want you to leave them alone. That doesn't sound like a lasting business plan to me. You may get a few sales now, but you aren't going to have repeat customers and they are going to start spreading the word. More
by Volfan212
Employees Worked With
James Fulton, Demetrius Hubbard
July 22, 2014
Truckin I just purchased a Ram 1500 from David Hall. Wasn't really expecting to buy a truck at the time but David made things so easy. He got me all the infor I just purchased a Ram 1500 from David Hall. Wasn't really expecting to buy a truck at the time but David made things so easy. He got me all the information I needed to make a decision. David got me a great interest rate a very good payment and he showed me all the features on the truck and how they all worked. He even paired my phone for me. I am very pleased with David Hall and all the people at Crown. More
by robin159
Employees Worked With
David Hall, Jr.
July 19, 2014
Above and Beyond I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Custome I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Customer service is a lost art these days, but Rachel Smith went above and beyond to help me in every way with my Chrysler 300. I was made to feel respected, valued, and appreciated. I will be visiting Crown for ALL my maintenance needs. More
by LaBreeska
Employees Worked With
Rachael Smith
July 18, 2014
Rob 200 I recently bought a car from David Hall and you should know that David is awesome. He knows his product, he knows how to listen to you and help you ge I recently bought a car from David Hall and you should know that David is awesome. He knows his product, he knows how to listen to you and help you get the vehicle that meets your needs. He explained how everything worked he showed me how they worked. This want be the last car I buy from David. More
by Rob456
Employees Worked With
David Hall, Jr.
July 13, 2014
Miss Karen I was in a few days to get my oil changed and David Hall was asking how my car was doing? I told him it was doing good. He ask me how I was doing and I was in a few days to get my oil changed and David Hall was asking how my car was doing? I told him it was doing good. He ask me how I was doing and my family was doing. I told him that a had some new grandbabies and he ask if I new that fiat had came out with a 4 door Fiat. Well I just had to see one so he got the keys to one. We went and looked at them and my first thought was they are so cute. He opened it up and you wouldn't believe how much room they have in them plenty big enough for 3 Grandbabies. I had to have it and David made me a great deal in it. This is my second car from David Hall and people at Crown and I have never been so happy!! More
by Karenr50
Employees Worked With
David Hall, Jr.
July 09, 2014
Best place to buy a car We had looking at cars most of the day and had hard time getting anyone to even to talk to us started to think we smelled or something. When we pulle We had looking at cars most of the day and had hard time getting anyone to even to talk to us started to think we smelled or something. When we pulled into the Crown dealership we was imediatley greeted by David Hall. You could tell he was there to help us not sell us something. We looked several different vehicles and he showed us a New Jeep Cherokee let me drive it then went over all the features he even showed me how they worked.. David made everything fun and easy. I recommend you go see David Hall at Crown of Chattanooga before you buy your next car! More
by HGallant
Employees Worked With
David Hall, Jr.
July 09, 2014
Great place to buy a car I had not been at a dealership in a very long time so I did not know what to expect. The process was a little slow but the customer service me and my I had not been at a dealership in a very long time so I did not know what to expect. The process was a little slow but the customer service me and my family received made up for it. Doug and Jason made it worth the wait. My family will be shopping here again on our next purchase. More
by Almeta Silver
Employees Worked With
jason, Doug Clark
July 04, 2014
Excellent experience We thought we wanted a crossover something like a jeep compass or a jeep patriot until we drove them. They drive like a cross over we wanted something We thought we wanted a crossover something like a jeep compass or a jeep patriot until we drove them. They drive like a cross over we wanted something with the space of a small SUV but drove like a car. So David Hall showed us a fiat 500L it had the room of a SUV but drove like a car. Thanks to David we got the perfect car. So if your not sure of what you are looking for go see David Hall!!! More
by jim888
Employees Worked With
David Hall, Jr.
June 24, 2014
Ray West I recently purchased a used car from Crown, and Ray West made it easy because he was professional, helpful, fair, honest, and LOW PRESSURE. He makes I recently purchased a used car from Crown, and Ray West made it easy because he was professional, helpful, fair, honest, and LOW PRESSURE. He makes buying a car how it should be...easy, fun and quick!! Actually the whole team at Crowne was very nice and helpful. I highly recommend Ray West and Crowne for your next purchase. More
by Bugbuy
Employees Worked With
Ray West
June 21, 2014
EXCELLENT CUSTOMER SERVICE I was very pleased with James Fulton's customer service. He is a young man who is knowledgeable, pleasant, and respectful. It makes me proud to know t I was very pleased with James Fulton's customer service. He is a young man who is knowledgeable, pleasant, and respectful. It makes me proud to know that I can still count on a young hard worker like James at the best car dealership in town. Also I mentioned that there was no popcorn to a staff member, and in no time popcorn was made. As usual plenty of water, and coffee. Clean restrooms!! More
by jpache00
Employees Worked With
James Fulton
